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All Places > CA Service Management > Blog > 2017 > July

CA ITAM / ITSM Webcast

Here's a thought leader webcast July 19th by CA and Derive Logic that discusses how to bring ITSM and ITAM together to drive successful digital transformation:


ITAM and ITSM for Successful Digital Transformation

The demands of managing Digital Transformation across the organization involves the alignment of IT suppliers, services and asset inventories. This makes an integrated approach to IT asset and service management a must. Attend or watch a replay of this webcast as ITAM experts from Derive Logic and CA Technologies explain:


  • why building an integrated approach to ITAM and ITSM is essential to the success of Digital Transformation
  • how to architect an ITAM governance, technology and process strategy aligned with ITSM for digital success
  • why understanding and aligning the long-term value of existing IT services and assets is key to maximizing the commercial benefits of Digital Transformation



Michel Avenel
Sr. Principal Product Manager
CA Technologies


Chris Gough
Chief Digital Officer
Derive Logic


Click HERE to register or watch recording

The CA World Registration site is now open with very deeply discounted rates until August 25th. We are planning 25 ITSM and ITAM sessions this year, plus live demonstrations, a SmartBar and other venues..


Pre-conference Education sessions have been finalized for Monday and Tuesday of CA World (November 13th and 14th).  These sessions are in addition to two days of general ITSM and ITAM sessions on Wednesday and Thursday the 15th and 16th; watch for more info on general sessions in an upcoming blog.


Pre-conference Education Sessions are delivered by our ITSM and ITAM product managers, services architects and engineers. They provide an opportunity to dive deep into specific aspects and best practices for CA Service Management, CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager (both hardware and software aspects). These sessions are listed below; more details for each session can be found here (look for items with an "ITSM" prefix).


ITSM Sessions

  • What's New in CA Service Management?
  • Tips, Tricks and Tools to Make Upgrading to New Releases of CA Service Management Easier
  • CA Service Management: How to Design a Service Catalog That Your Users Will Want to Use
  • Get the Most Out of Change, Release and Configuration Management with CA Service Management
  • Hands-on Lab: Try Out the Innovation-Award-Winning CA Service Management xFlow User Experience for Support Analysts
  • Going Social with ITSM: Integrating Enterprise Communication Tools with CA Service Management
  • Enabling Agility in Your CA Service Management Processes with the xFlow Support Analyst User Experience
  • Advanced Reporting Tips & Tricks - How to Build a Jaspersoft Domain for CA Service Management & Asset Management Reporting
  • Hands-on Lab: Tips and Tricks for Building Your CA Service Management Solution on AWS


ITAM Sessions

  • Basic and Advanced Tips and Tricks to Successfully Manage Your Hardware Assets with CA IT Asset Manager
  • Winning the Software License Management Game with CA IT Asset Manager
  • Advanced Reporting Tips & Tricks - How to Build a Jaspersoft Domain for CA Service Management & Asset Management Reporting
  • Hands-on Lab: Tips and Tricks for Building Your CA Service Management Solution on AWS


Hope to see you there!!!    Register today at: CA World ’17 - CA Technologies

Industry Analyst firm Enterprise Management Associates (EMA) recently wrote an Impact Brief report where they review CA Service Management 17.0 and our overall ITSM and ITAM strategies. Besides covering this latest release, they say that "CA is delivering on what EMA calls 'next-generation asset management', in which service and asset management come together for full life-cycle optimization."


Here is an excerpt from the report, or click on the button below to read the full report.




Dear Community User,


We are pleased to announce the availability of CA Service Management 14.1 Cumulative Patch 4 (14.1.04). This cumulative patch is delivered for CA Service Desk Manager 14.1, CA Service Catalog 14.1, and CA Asset Portfolio Management 14.1 and above.


We recommend upgrading your CA Service Management implementation to the latest release to take advantage of all current features and improvements. If you are unable to upgrade to the latest release, CA has made a patch available for CA Service Management 14.1. Customers with CA Service Management 14.1 should install this patch if you are interested in obtaining resolutions to the issues identified in the Release Information section of the wiki as well as to receive future fixes as detailed in the Defect Resolution Process.


Patch Content

This update includes several fixes for CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager (Asset Portfolio Management), Unified Self-Service, and xFlow along with all previously released cumulative patches for CA Service Management 14.1. We encourage you to visit CA Service Management documentation wiki to review the fixes included in this patch and how to implement the update.

You can download your copy of CA Service Management 14.1 Cumulative Patch 4 (14.1.04) from CA Support Online - CA Service Management Solutions & Patches.


Need More Help?

CA Support Lifecycle Policy:

We are pleased to announce the availability of CA Service Management 14.1.04. The CA Service Management 14.1.04 is a cumulative patch for CA Service Management 14.1 and above versions.

Review the CA Service Management 14.1.04 Release Notes for a summary of the enhancements, bug fixes, and security improvements.

The CA Service Management 14.1.04 documentation builds on the CA Service Management 14.1 documentation. We encourage you to take advantage of the collaborative features of DocOps. Leave comments, rate pages, and get involved. We monitor DocOps closely and look forward to optimize your experience with the documentation.

Only the English documentation for CA Service Management 14.1.04 is available now. Translation is currently in progress and the translated DocOps spaces will be made available soon.