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2017

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms (https://support.ca.com/us/product-content/recommended-reading/product-related-technical-information/ca-support-policy-and-terms.html), we would like to inform you that we are discontinuing technical support for CA Service Desk Manager14.1, CA Service Catalog 14.1 and CA IT Asset Manager - Asset Portfolio Management 14.1, along with their respective service packs, cumulative patches, and supported languages, effective December 31, 2018. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA Service Management. After December 31, 2018, CA Technologies will continue to make self-service support available until the end of your current maintenance term.

At this time, we encourage you to plan for the migration to CA Service Management 17.1 (CA Service Desk Manager 17.1, CA Service Catalog 17.1, CA IT Asset Manager - Asset Portfolio Management 17.1) or a later release as soon as possible, so you can take full advantage of the features and enhancements the release has to offer. For more information on CA Service Management 17.1, please visit CA Service Management 17.1 at CA Technologies Documentation or CA Support Online (https://support.ca.com).

 

You can learn more about the product roadmap for CA Service Management by registering for an upcoming product roadmap session at https://www.ca.com/us/product-roadmaps.html. You can also join the customer validation community to get a preview and test a future release before its General Availability.

 

As CA Technologies would like to make your upgrade to CA Service Management 17.1 as straightforward as possible, we are offering the following:

  • The latest supported Version/Release of CA Service Management product, at no charge, as long as you have an active maintenance contract for the respective CA Service Management product.  Documentation to help you prepare for your upgrade to the new Version/Release can be viewed under the CA Service Management 17.1 wiki at CA Technologies Documentation.
  • Engaging CA Services can help you accelerate time-to-value by assisting you with any or all parts of your upgrade.  CA Support complements our services team by providing upgrade support services to help ensure your success. Upgrade support services provides 24x7 access to CA Support and direct access during business hours to a designated support resource who will provide support on the End of Service version from upgrade start to finish, and for 30 days after your upgrade is complete.  Additional information can be found in Seven Strategies for Successful Upgrade and Upgrade Services available on ca.com/services.   Please contact your CA account representative to receive a quote for such services.
  • Upgrade assistance from qualified local CA partners.  For more information and a list of partners in your area, please contact your local CA Channel Partner Group office, (http://www.ca.com/partners.aspx).
  • CA Extended Support, a CA Technologies support offering, that extends support for CA Technologies software product versions or releases that have reached End of Service. CA Extended Support may be available for a limited time after the End of Service date. Please note, however, that in most cases CA upgrade services will provide a more cost-effective and valued approach than CA Extended Support alone.  Please visit our website, CA Support Online (https://support.ca.com/) for more information.

As part of the ongoing updates to the Idea backlog, we will be moving several Ideas to the "Not Planned" stage due to lack of community support across the Service Management community. As such, we have determined that Ideas still in a "New" or "Under Review" stage that are low scoring and submitted over 6 months ago will be moved to "Not Planned".

 

If you find that an idea that is moved to "Not Planned" should be reconsidered, we welcome you to create a new idea but ask for you to please consider searching the community first to find a synergistic idea and vote on it. If you need to create a new idea, please be sure to document the business problems that would be solved, the use case, the type of user, and the business value expected from having this feature.

 

Thank you!

Once again we had a strong contingent of hundreds of ITSM and ITAM attendees at CA World '17 who were there to learn from education sessions, hands-on labs and tech talks delivered by customers, product management and other product leaders. We hosted 50+ customer one-on-one sessions with CA management so we could hear firsthand about your goals and how we can work together to achieve them.

 

You can check out many of the great presentations on our Presentation Site under Agile Management which includes presentations from the Service & Asset Management, PPM and Agile Central tracks. Here are just a few of the ITSM and ITAM highlights:

 

Top attended ITSM Education sessions:

  1. What's New in CA Service Management
  2. Building an Awesome Catalog of Services People Will Want to Use  (PPT link)
  3. Get the Most out of Change, Release and Configuration Management with CA Service Management (PPT link)
  4. Tips, Tricks and Tools to Make Upgrading to New Releases of CA Service Management Easier (PPT link)

 

Top attended ITSM Core sessions:

  1. CA Service Management: Vision and Roadmap
  2. Quantifying Business Value with ITIL and ITSM in the Modern Software Factory (PPT link)
  3. Case Study: 5 Easy Steps to Measuring and Improving Self-service Knowledge with CA SDM at RSM (PPT link)
  4. Case Study:The Road to ITSM Success at MGM Using CA Service Desk Manager & Service Catalog (PPT link)
  5. Case Study: Transforming End-user Support Using Artificial Intelligence and CA SDM at Intergrupo (PPT link)

  

Top attended ITAM sessions:

  1. Basic and Advanced Tips to Successfully Manage Hardware Assets with CA ITAM (PPT link)
  2. Using Software Asset Management to Strengthen Your Cybersecurity (Webcast link)
  3. Case Study:The Road to Software Asset Management Maturity at First Horizon National Corporation (PPT link)
  4. Case Study: Ho CA Technologies Saved $30 Million Using CA ITAM (PPT link)
  5. Winning the Software Asset Management Game with CA ITAM (PPT link)

 

We hope you enjoy the content we are making available. If you have questions or suggestions, please leave us a comment below and we will get back to you with a response as quickly as possible.

 

Thanks!