CA World '17 - Service Management Round-up

Blog Post created by Allen_Houpt Employee on Dec 8, 2017

Once again we had a strong contingent of hundreds of ITSM and ITAM attendees at CA World '17 who were there to learn from education sessions, hands-on labs and tech talks delivered by customers, product management and other product leaders. We hosted 50+ customer one-on-one sessions with CA management so we could hear firsthand about your goals and how we can work together to achieve them.


You can check out many of the great presentations on our Presentation Site under Agile Management which includes presentations from the Service & Asset Management, PPM and Agile Central tracks. Here are just a few of the ITSM and ITAM highlights:


Top attended ITSM Education sessions:

  1. What's New in CA Service Management
  2. Building an Awesome Catalog of Services People Will Want to Use  (PPT link)
  3. Get the Most out of Change, Release and Configuration Management with CA Service Management (PPT link)
  4. Tips, Tricks and Tools to Make Upgrading to New Releases of CA Service Management Easier (PPT link)


Top attended ITSM Core sessions:

  1. CA Service Management: Vision and Roadmap
  2. Quantifying Business Value with ITIL and ITSM in the Modern Software Factory (PPT link)
  3. Case Study: 5 Easy Steps to Measuring and Improving Self-service Knowledge with CA SDM at RSM (PPT link)
  4. Case Study:The Road to ITSM Success at MGM Using CA Service Desk Manager & Service Catalog (PPT link)
  5. Case Study: Transforming End-user Support Using Artificial Intelligence and CA SDM at Intergrupo (PPT link)


Top attended ITAM sessions:

  1. Basic and Advanced Tips to Successfully Manage Hardware Assets with CA ITAM (PPT link)
  2. Using Software Asset Management to Strengthen Your Cybersecurity (Webcast link)
  3. Case Study:The Road to Software Asset Management Maturity at First Horizon National Corporation (PPT link)
  4. Case Study: Ho CA Technologies Saved $30 Million Using CA ITAM (PPT link)
  5. Winning the Software Asset Management Game with CA ITAM (PPT link)


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