Dear Community Member,
Today, we are pleased to announce the availability of CA Service Management 17.1. This release delivers maintenance patches as well as new features, and is a minor version upgrade from CA Service Management 17.0.
Customers currently on CA Service Management 14.1 or below can upgrade directly to CA Service Management 17.1. The improved installer with this release performs major and minor version upgrade sequentially to ensure zero-hop upgrade experience.
This release includes the following key features:
This release also includes maintenance patch(es) for CA Service Management 17.0 along with performance and security improvements. In order to receive a seamless maintenance and support experience, it’s essential to keep your CA Service Management solution updated with the latest available version. For details, please refer to the Defect Resolution Process.
You can download your copy of CA Service Management 17.1 from CA Support Online.
If you have any questions or require assistance, please contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.
Should you need any assistance in understanding these new features, or implementing this latest release, our CA Services experts can help. For more information on CA Services and how you can leverage our expertise, please visit www.ca.com/services.
To connect, learn and share with other customers, join and participate in our CA Service Management Community.
To review CA Support lifecycle policies, please review the CA Support Policy and Terms located at: https://support.ca.com/.
Thank you again for your business.