Dear Community -
As part of the 17.1 release announced this week, we have delivered the following Ideas from the Community:
SAML 2.0 support for Service Desk authentication
Support for HTML/Rich Text formatted emails
Maileater to support wild card SSL certificates
Ability to calculate ticket durations based on the analyst's workshift hours, as well as to omit durations the ticket was in a particular status
Install Jaspersoft on SQL Server named instance database
SDM emailEater SSL Connection
NTLM authentication required for Knowledge Management/Sharepoint adapter
Change font size or color on Request offerings
Total Resolution time
Calculation of mean time from open to close
Your Ideas continue to be a vital part of our product planning process. Please continue to submit, vote, and discuss Ideas so that we can be sure to continue to improve the solution where you - our customers - need it most.
Thank You!
Carol Piccus