Your Ideas Delivered with Release 17.1

Blog Post created by CarolPiccus Employee on Mar 2, 2018

Dear Community -


As part of the 17.1 release announced this week, we have delivered the following Ideas from the Community:


SAML 2.0 support for Service Desk authentication 

Support for HTML/Rich Text formatted emails 

Maileater to support wild card SSL certificates 

Ability to calculate ticket durations based on the analyst's workshift hours, as well as to omit durations the ticket was in a particular status 

Install Jaspersoft on SQL Server named instance database 

SDM emailEater SSL Connection 

NTLM authentication required for Knowledge Management/Sharepoint adapter  

Change font size or color on Request offerings 

Total Resolution time 

Calculation of mean time from open to close 


Your Ideas continue to be a vital part of our product planning process. Please continue to submit, vote, and discuss Ideas so that we can be sure to continue to improve the solution where you - our customers - need it most.


Thank You!

Carol Piccus