CA is hosted a Virtual Summit that included an ITSM track entitled "ITSM: What's Hot, New, Next and Not!" We assembled a cast of ITSM industry analysts, industry experts and CA experts who discuss the future of ITSM and the service desk, and what we need to do now to be ready for it. The webcasts are free; all you need to do is click on the links below to sign up. Here is the line up...Don't miss out on these great thought leader sessions:
Click on each session title for more details and to register for the session
Service management helps organizations enable and support modern working practices that increasingly embody more mobile and flexible work styles. Ovum senior analyst Adam Holtby will discuss how the way people work is changing in response to digital transformation and share findings from recent Ovum research into the digital workplace and why service management is important in delivering against digital initiatives.
Leveraging recent research data, EMA vice president Dennis Drogseth will examine how ITSM is evolving to become a hub for all of IT. He will share ITSM's role in integrated asset management, integrated operations and war-room needs, DevOps/agile, SecOps and ITSM’s growing role as a center for IT governance. He will explore what technologies, organizational changes, and process adoptions are critical and obstacles.
AI, Robotics, Machine Learning. EVP of Pink Elephant George Spalding will present how these new technologies will be exploited to change the way we do Service Management, IT and business in general. He will discuss how they will disrupt and change the value proposition of any Service Provider and our jobs (if they still exist). Listen in for an in-depth explanation of these technologies in ITSM and learn what’s coming next.
Thomas Mendel, Managing Director of industry analyst firm Research in Action, presents new findings derived from his recent research into 1500 IT organizations and how they use ITSM and the vendor tools they employ. Hear about the market trends and challenges these ITSM practitioners consider important to and what ITSM practitioners think of the top 20 ITSM vendors. What you hear may surprise you.
Agile, DevOps, Lean, digital transformation, cyber threats and constant change. To keep up IT must become a “Modern Software Factory” with a strong ITSM foundation. Darren Arcangel, co-author of the book ITIL® and the Information Lifecycle - Integrating Agile, DevOps and ITSM, explains the Modern Software Factory, how these things all interrelate, and the challenges and opportunities they present to ITSM and IT organizations.
Hope You Enjoy the Show!