CA Service Management 17.2 is now available

Blog Post created by kumra92 Employee on Mar 18, 2019

Dear Community Member,


We are pleased to announce that CA Service Management 17.2 is now available. Some of the new features and enhancements included in this release are:


  1. Service Point: A modern user experience for business users that uses a search-centric approach and natural language input to deliver self-service that can drive down the cost of level-1 support and improve user satisfaction.
  2. Service Point Mobile App: A new light-weight mobile app aligned with the Service Point user experience on Android and iOS® platforms. The app is published as “CA Service Point” in Apple® App Store and Google Play. This app does not replace the existing CA Service Management mobile app. The two apps will co-exist until announced otherwise.
  3. Self-Service Reporting: Reporting content for CA Business Intelligence (Jaspersoft®) providing the ability for users to create reports for Service Desk capabilities using drag-and-drop functionality.
  4. xFlow Analyst Interface Improvements: Several usability and personalization enhancements for analysts to be more productive while using xFlow. 
  5. Secure Configurations: New functionality making it easier for administrators to configure TLS/SSL in Service Desk Manager and associated product components.
  6. Several other usability, performance, and security improvements.

We encourage you to use the following resources to learn more about the release.


You can download your copy of CA Service Management 17.2 online at https://support.ca.com where you can also utilize CA’s case management system. To install or upgrade your product, follow the installation procedures at https://docops.ca.com/ca-service-management/17-2/en/upgrading. If you have any questions or require assistance, contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx.


Should you need assistance in understanding these new features or in implementing this latest release, CA Services and/or services partners can help.  For information about how these service experts can help you, contact your CA account representative.  To connect, learn, and share with other customers, join and participate in our CA Service Management Community at https://communities.ca.com/community/ca-service-management

Please review the CA End of Service/End of Life Policy within the Working with CA Support guide available at https://support.ca.com by navigating to the Support Policies link.


Thank you again for your business.