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Dear Community Member,


We are pleased to announce that CA Service Management 17.2 is now available. Some of the new features and enhancements included in this release are:


  1. Service Point: A modern user experience for business users that uses a search-centric approach and natural language input to deliver self-service that can drive down the cost of level-1 support and improve user satisfaction.
  2. Service Point Mobile App: A new light-weight mobile app aligned with the Service Point user experience on Android and iOS® platforms. The app is published as “CA Service Point” in Apple® App Store and Google Play. This app does not replace the existing CA Service Management mobile app. The two apps will co-exist until announced otherwise.
  3. Self-Service Reporting: Reporting content for CA Business Intelligence (Jaspersoft®) providing the ability for users to create reports for Service Desk capabilities using drag-and-drop functionality.
  4. xFlow Analyst Interface Improvements: Several usability and personalization enhancements for analysts to be more productive while using xFlow. 
  5. Secure Configurations: New functionality making it easier for administrators to configure TLS/SSL in Service Desk Manager and associated product components.
  6. Several other usability, performance, and security improvements.

We encourage you to use the following resources to learn more about the release.


You can download your copy of CA Service Management 17.2 online at where you can also utilize CA’s case management system. To install or upgrade your product, follow the installation procedures at If you have any questions or require assistance, contact CA Customer Care online at


Should you need assistance in understanding these new features or in implementing this latest release, CA Services and/or services partners can help.  For information about how these service experts can help you, contact your CA account representative.  To connect, learn, and share with other customers, join and participate in our CA Service Management Community at

Please review the CA End of Service/End of Life Policy within the Working with CA Support guide available at by navigating to the Support Policies link.


Thank you again for your business.

CA Technologies, a Broadcom Company, is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA End of Service/End of Life Policy within the Working with CA Support guide available at by navigating to the Support Policies link, please consider this email your written notification that we are discontinuing technical support for CA Process Automation 4.3 0000 and 4.3 SP01 effective March 31, 2020. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA Process Automation. After March 31, 2020, CA Technologies will continue to make self-service support available until the end of your current maintenance term.
At this time, we encourage you to plan for the migration to CA Process Automation 4.3 SP04 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on CA Process Automation, please visit the CA Process Automation pages at CA Support Online (
As CA Technologies would like to make your upgrade to CA Process Automation 4.3 SP04 as straightforward as possible, we are offering the following:
• CA Process Automation 4.3 SP04, at no charge, providing you have an active maintenance contract for CA Process Automation. Documentation to help you prepare for your upgrade to CA Process Automation 4.3 SP04 can be viewed on the CA Process Automation pages at CA Support Online (
• Accelerated time-to-value when you engage CA Services to assist you with any or all parts of your upgrade. Additional information can be found in Seven Strategies for Successful Upgrade and Upgrade Services available on Please contact your CA account representative to receive a quote for such services.
• Upgrade assistance from qualified local CA partners. For more information and a list of partners in your area, please contact your local CA Channel Partner Group office, (
• CA Extended Support, a CA Technologies support offering, that extends support for CA Technologies software product versions or releases that have reached End of Service. CA Extended Support may be available for a limited time after the End of Service date. Please note however, that in most cases CA upgrade services will provide a more cost effective and valued approach than CA Extended Support alone. Please visit our website, CA Support Online ( for more information.
Your success is very important to us, and we look forward to continuing our successful partnership with you.



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