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13 Posts authored by: CarolPiccus Employee

Dear Community:

 

On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly announce updated releases and maintenance for our products.

 

Today, we are pleased to announce the availability of CA Service Management 14.1.05 Roll-Up Patch 1 (14.1.05.1). Installing this patch provides for your systems to be current on maintenance for CA Service Management 14.1.05 per the guidelines detailed in the Defect Resolution Process.

 

This update includes maintenance for CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager (Asset Portfolio Management), Unified Self-Service, and xFlow. We encourage you to visit https://docops.ca.com/ca-service-management/14-1/en/release-information/ca-service-management-release-14-1-05-1 for a summary of the updates included in this patch and to also review https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1-05-1 prior to applying the patch.

 

You can download your copy of CA Service Management 14.1.05 Roll-Up Patch 1 (14.1.05.1) online at CA Service Management Solutions & Patches.

 

If you have any questions or require assistance, contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx.

 

Should you need any assistance, our CA Services experts can help.  For more information on CA Services and how you can leverage our experience, please visit www.ca.com/services.

 

Your success is very important to us, and we look forward to continuing our successful partnership with you.

Dear Community:

 

On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated patches for our products. Today, we are pleased to announce the availability of CA Service Management 17.1 Roll-Up Patch 1 (17.1.0.1). This Roll-Up patch is delivered for CA Service Management 17.1 and above.

 

Summary:
Customers planning to upgrade to CA Service Management 17.1 and those who have already upgraded to CA Service Management 17.1 should install this patch in order to obtain resolutions to the issues identified in the Release Notes section of the wiki as well as to receive future fixes as detailed in the Defect Resolution Process.

 

Patch Content:

This update includes several fixes for CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager (Asset Portfolio Management), Unified Self-Service, and xFlow. We encourage you to visit CA Service Management 17.1.0.1 Release Notes for a summary of the fixes included in this patch and to also review How to Implement 17.1.0.1 prior to applying the patch.

You can download your copy of CA Service Management 17.1 Roll-Up Patch 1 (17.1.0.1) from CA Support Online - CA Service Management Solutions & Patches.

 

Need More Help?

 

Thank you again for your business.

Dear Community User,

 

We are pleased to announce the availability of CA Service Management 14.1 Cumulative Patch 5 (14.1.05). This cumulative patch is delivered for CA Service Desk Manager 14.1, CA Service Catalog 14.1, and CA Asset Portfolio Management 14.1 and above.

 

Summary
We recommend upgrading your CA Service Management implementation to the latest release to take advantage of all current features and improvements. If you are unable to upgrade to the latest release, CA has made a patch available for CA Service Management 14.1. Customers with CA Service Management 14.1 should install this patch if you are interested in obtaining resolutions to the issues identified in the Release Information section of the wiki as well as to receive future fixes as detailed in the Defect Resolution Process.

 

Patch Content

This update includes several fixes for CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager (Asset Portfolio Management), Unified Self-Service, and xFlow along with all previously released cumulative patches for CA Service Management 14.1. We encourage you to visit CA Service Management documentation wiki to review the fixes included in this patch and how to implement the update.

 

You can download your copy of CA Service Management 14.1 Cumulative Patch 5 (14.1.05) from CA Support Online - CA Service Management Solutions & Patches.

 

Need More Help?

Dear Community User,

 

We are pleased to announce the availability of CA Service Management Mobile App 3.1.13. 

 

This update includes several fixes for the Mobile App along with support for Android 8 and iOS 11. We encourage you to visit CA Service Management documentation wiki to review the fixes included in this patch.

 

You can download the CA Service Management app now from Google Play or iTunes.

 

Thank you!

 

Dear Community -

 

As part of the 17.1 release announced this week, we have delivered the following Ideas from the Community:

 

SAML 2.0 support for Service Desk authentication 

Support for HTML/Rich Text formatted emails 

Maileater to support wild card SSL certificates 

Ability to calculate ticket durations based on the analyst's workshift hours, as well as to omit durations the ticket was in a particular status 

Install Jaspersoft on SQL Server named instance database 

SDM emailEater SSL Connection 

NTLM authentication required for Knowledge Management/Sharepoint adapter  

Change font size or color on Request offerings 

Total Resolution time 

Calculation of mean time from open to close 

 

Your Ideas continue to be a vital part of our product planning process. Please continue to submit, vote, and discuss Ideas so that we can be sure to continue to improve the solution where you - our customers - need it most.

 

Thank You!

Carol Piccus

As part of the ongoing updates to the Idea backlog, we will be moving several Ideas to the "Not Planned" stage due to lack of community support across the Service Management community. As such, we have determined that Ideas still in a "New" or "Under Review" stage that are low scoring and submitted over 6 months ago will be moved to "Not Planned".

 

If you find that an idea that is moved to "Not Planned" should be reconsidered, we welcome you to create a new idea but ask for you to please consider searching the community first to find a synergistic idea and vote on it. If you need to create a new idea, please be sure to document the business problems that would be solved, the use case, the type of user, and the business value expected from having this feature.

 

Thank you!

Dear Community User,

 

We are pleased to announce the availability of CA Service Management 14.1 Cumulative Patch 4 Roll-up #1 (14.1.04.1). This cumulative patch is delivered for CA Service Desk Manager 14.1.04, CA Service Catalog 14.1.04, and CA Asset Portfolio Management 14.1.04.

 

Summary
We recommend upgrading your CA Service Management implementation to the latest release to take advantage of all current features and improvements. If you are unable to upgrade to the latest release, CA has made a patch available for CA Service Management 14.1.04. Customers with CA Service Management 14.1.04 should install this patch if you are interested in obtaining resolutions to the issues identified in the Release Information section of the wiki as well as to receive future fixes as detailed in the Defect Resolution Process.

 

Patch Content

This update includes several fixes for CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager (Asset Portfolio Management), Unified Self-Service, and xFlow. We encourage you to visit CA Service Management documentation wiki to review the fixes included in this patch and how to implement the update.

You can download your copy of CA Service Management 14.1 Cumulative Patch 4 Roll-up #1 (14.1.04.1) from CA Support Online - CA Service Management Solutions & Patches.

 

Need More Help?

CA Support Lifecycle Policy: https://support.ca.com/irj/portal/capolicies.

As part of the ongoing updates to the Idea backlog, we will be moving several Ideas to the "Not Planned" stage due to lack of community support across the Service Management community. As such, we have determined that Ideas still in a "New" or "Under Review" stage that are low scoring, aging, and/or do have not had input this year will be moved to "Not Planned".

 

If you find that an idea that is moved to "Not Planned" should be reconsidered, we welcome you to create a new idea but ask for you to please consider searching the community first to find a synergistic idea and vote on it. If you need to create a new idea, please be sure to document the business problems that would be solved, the use case, the type of user, and the business value expected from having this feature.

 

Thank you!

Dear Community User:

 

Today, we are pleased to announce the availability of CA Business Service Insight 8.3.5 Cumulative Patch 3 (8.3.5.3).

As part of our ongoing commitment to customer success, we regularly release updated versions of our products. This patch includes several quality, stability and security improvements, bug fixes, and enhancements including the following:

 

  • Ability to configure empty report data per report in a booklet
  • Support IE11 Enterprise Mode
  • Support Oracle 12c
  • Support Windows 10
  • Support JDK 1.8
  • Vulnerability and functional issue fixes

 

We encourage you to visit CA Business Service Insight documentation wiki for release overview and how to implement the patch.

 

You can download your copy of CA Business Service Insight 8.3.5 Cumulative Patch 3 (8.3.5.3) from CA Support Online.

 

Need More Help?

 

Dear Community Member,

 

As noted in my post Updated Approach to Defect Resolution Process , we are in the process of testing the 14.1.04 cumulative for the CA Service Management suite. We anticipate this to be available early July and will publish an announcement when it is available to be downloaded.

 

This cumulative will be applicable to any version/patch level of 14.1 that you have installed and applies to the following products: Service Desk Manager, ITAM (Asset Portfolio Management), Catalog, Unified Self-Service, and xFlow.

 

The attached documents contain a tentative list of fixes to be included in the cumulative. The final list of fixes will be published within the wiki when the cumulative update is published.

 

Please be sure to review the appropriate attached documents so that you can begin plans for applying the 14.1.04 cumulative in your environments.

 

Thank you!

Dear Community Member,

 

As part of our continued agile transformation, we are implementing a new policy regarding the delivery of solutions for the following Service Management products:  CA Service Desk Manager, CA Service Catalog, and CA IT Asset Manager.

 

We are implementing a new Cumulative Patch approach to delivering solutions to ensure a higher level of quality and supportability across our product suite. These cumulative patches will undergo a full QA cycle and will encompass all updates to the product since the initial GA date for that release level.

 

More details about the new approach can be found in the Defect Resolution Process section of the wiki.

 

The first cumulative patch under the new approach for 14.1 is currently in process and is expected out mid-2017. As we get closer to that release date, we will send out an update with the fixes that will be included.

CarolPiccus

Updates to Aging Ideas

Posted by CarolPiccus Employee Apr 7, 2017

As part of the ongoing updates to the Idea backlog, we will be moving several Ideas to the "Not Planned" stage due to lack of support across the Service Management community. As such, we have determined that Ideas still in a "New" or "Under Review" stage that have not been updated since 2015 and have a score of 10 or less will be moved to "Not Planned".

 

If you find that an idea that is moved to "Not Planned" should be reconsidered, we welcome you to create a new idea but ask for you to please consider searching the community first to find a synergistic idea and vote on it. If you need to create a new idea, please be sure to document the business problems that would be solved, the use case, the type of user, and the business value expected from having this feature.

 

Thank you!

Hello Community Members!!

 

Yes, we heard you loud and clear -- and we LIKE hearing from you. So, we are putting renewed focus on reviewing and updating the Ideas that you share, comment, and vote on. While it will take a few months for us to update the backlog, you will start seeing regular updates on the Ideas you are submitting. Attached you will find a letter outlining our updated process and goals in regards to Idea management for Service Desk Manager (to include CMDB), IT Asset Manager, and Service Catalog. Also attached is a letter regarding our process and goals around Idea management for Business Service Insight.

 

Please keep the great ideas coming!

 

April 2018 Update: minor clarification on when ideas move to "Not Planned"