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63 Posts authored by: Chris_Hackett Employee

Dear CA Service Management Community Member,

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

 

Member Activity

CA ITSM - Ask a Question, Get an Answer (August 5 - August 12)

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

questions and answers.jpeg

 

Upcoming Events

 

banner-regi.jpg.jpeg

Register for CA World '16 | November 14 – 18, 2016

The CA World team has done an amazing job building upon the success of last year's event, while enhancing the programming in response to your feedback. CA World is your opportunity to gain valuable, actionable knowledge and insights to help your company get an advantage in the application economy.


CA Service Management Office Hours: A Live Online Chat (August 2016)

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, August 11th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.

 

Did You Miss?

 

The New CA Service Management Reporting Engine

This new reporting engine is replacing the CA Business Intelligence 4.1 (SAP Business Objects) as the CA Service Management reporting engine. In this webcast, learn about the exciting new capabilities, what it means to existing customers and the value it presents. Hear the CA ITSM Product Management team present:

    • The future of CA Business Intelligence 4.1 in CA Service Management
    • What’s this mean for existing CA Business Intelligence implementations
    • Introduction of Jaspersoft
    • What’s included and what’s not
    • When will it be available
    • Q&A

Check out the Replay HERE: CA Service Management Community Webcast The New CA Service Management Reporting Engine

 

CA Webcast: It's Time to Grow Up. 8 Steps to ITSM Maturity.

With all the technology and process improvements over the past 20 years, and with almost every IT organization wanting to increase ITSM maturity, you would think that maturity levels would have increased; but that is not the case.  This webcast will discuss how to increase ITSM maturity in eight different areas including user experience, process automation, and incident, problem, change, configuration, request and knowledge management, and more.

 

Speaker:  Allen Houpt - CA Technologies

Replay Link:  https://www.brighttalk.com/webcast/6447/215325

 

Community Member Spotlight

profile-image-display.jspa?imageID=14890&size=200

pier-olivier.tremblay

 

service-management-chat.jpeg

 

CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply


Tips and Helpful Information

jdk-7u40-windows-i586.exe - Mirror - Download

CA SDM pdm_mail 5424 Error

The Power of the CA Knowledge Base – By Chris Stallone

CA SDM Data partition::. call_req cr

Multiple CIs on Request / Incident / Problem (CR to NR lrel/brel)

CA Service Desk Manager Load Category using pdm_load - pcat - Prob_Category - Prob_Ctg

CA ITAM 12.9 - CA IT Asset Manager  - Install

ITAM - Configuration database error

Install java JDK For ITAM 12.9 - pre requisite

CA EEM Install - instalación - instalação - インストール

CA SDM: GRLoader - Everthing you need to know - Loading Configuration Item

Object function group auditing tool

jre-7u80-windows-i586.exe - Mirror - Download - Java SE Runtime Environment 7u80

     Self-Service Support Webcast: Featuring KB Articles [Aug. 9th]

*** Alert - Known Issue with CABI 6.2 Jasper Report Content for CASM Products***

We're not offering 50% more pre-conference education -- it's 100% more!

Image Pages Have Arrived

Community Hack: Setting Your Time Zone

CABI4::. Tenant.wid - Report example - web intelligence

CABI4::. Load new users - file example

CA BI Category wid - Example

CABI Departamento - Example

CABI Centro de Custo.wid - Example

CABI Status.wid - Example

CABI Grupos.wid - Example

CABI Itens de Configuração.wid - Example

CABI Contatos.wid - Example

CA Service Management mobile app refreshed!!

How to Download the latest version of CA Software Asset Manager

Keys to a successful CX program: Building teams and engaging hearts

How to create associated table

Q&A Session for CA Service Management Community Webcast - The New CA Service Management Reporting Engine

CABI4::. Error - Database error IES 10901

CABI4::. How to load new users

 

Top 10 Latest Ideas by Activity

Survey per tenant configuration8NEW

Different Surveys For Tenants2NEW

Tenant Survey10NEW

List and Card View Attributes - xFlow5NEW

Specify "domain" on Contact record, in SDM/ITSM3NEW

Mobile APP: Upload all type of files.24NEW

Allow longer xFlow work stream labels6NEW

Mobile App Suggestion0NEW

Disaster Recovery approaches for Service Management products44UNDER REVIEW

Best Practices document for Managing a service in Service Catalog6NEW

 

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!

 

Regards,

 

Chris_Hackett

Community Manager, IT Business Management

deer.jpeg

Dear CA Service Management Community Member,

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

 

Member Activity

Ask a Question, Get an Answer (July 8 - July 15)

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

questions and answers.jpeg

 

Upcoming Events


CA Service Management Office Hours: A Live Online Chat (July 2016)

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, July 14th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.

 

Did You Miss?

 

Announcing the xFlow Service Desk Analyst User Experience

Hear about exciting new capabilities like Cardview, Weather, Heat and Service Genius and the value they deliver to your Support organization and its customers.

 

Hear the CA ITSM Product Management and Product Marketing teams present:

All the new user experience features that redefine the service desk analyst’s day

A demonstration of the new user experience

How to get this new standard feature of CA Service Management

Q&A

Check out the Replay HERE: Replay - CA Service Management Community Webcast - Announcing the xFlow Service Desk Analyst User Experience

 

The New CA Service Management Reporting Engine

This new reporting engine is replacing the CA Business Intelligence 4.1 (SAP Business Objects) as the CA Service Management reporting engine. In this webcast, learn about the exciting new capabilities, what it means to existing customers and the value it presents. Hear the CA ITSM Product Management team present:

    • The future of CA Business Intelligence 4.1 in CA Service Management
    • What’s this mean for existing CA Business Intelligence implementations
    • Introduction of Jaspersoft
    • What’s included and what’s not
    • When will it be available
    • Q&A

Check out the Replay HERE: CA Service Management Community Webcast The New CA Service Management Reporting Engine

 

Community Member Spotlight

profile-image-display.jspa?imageID=14401&size=200

schri27

 

service-management-chat.jpeg

 

CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply


Tips and Helpful Information

CABI4::. How to load new users

CA ITAM 14.1 - CA IT Asset Manager  - Install

ITSM  - ITAM Simple Architecture

July 7- CASM Community Webcast - Jaspersoft

USS - Required Fields Missing when updating files on Data Source

Service Desk Manager 15 days Implementation

CABI4::. SDM - Building report using conx ci_contract

How do change CMDB attributes tab

How to insert dynamic links based on the values selected at prompt level

Notification (or any other action) on call back date for the requests

SpelMaster Event

Upgrading CA SAM from 4.0.x

Where can I find Spel functions documentation?

Community GO! Following Via RSS Feeds

pdm_webstat PowerShell script for AA architecture

CABI4::. How to show column using an Icon/Arrows/image in webi as per conditions

ITAM DATA IMPORTER - LOAD

Form for survey answer - end user - affected_end_user - customer

CA Tuesday Tip: Tuning the Animator process

On what topics in IT Asset Manager would you like to see more information?

New CA SAM Catalogs (v. 4.3.7) are available in CA Service Management

CA SDM - How to do Auto-close

SPEL How to Execute Remote Reference via Perl code

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (June 2016)

Multiple CIs on Request / Incident / Problem (CR to NR lrel/brel)

CA SDM - CA Service Desk - AHD Codes - Error

CA Technologies Delivers New Agile Management Solutions to Redefine How Work is Planned, Executed and Serviced in the Application Economy

READPAST Lock Error

Publish schema with replication without delete replication (READPAST error)

 

Top 10 Latest Ideas by Activity

"Updated via EMAIL interface" auto notification4NEW

mail_from_address option per tenant9NEW

Increase Capturing of User Login/Logouts/Failed Logins to Service Catalog9NEW

Service Desk Administrator cannot copy the existing Change Classification to create new ones in a Multi-Tenancy Environment.3NEW

Cannot Customize Scoreboard in a Multi-Tenancy Environment3NEW

SDM Manual Notify - Show all Recipients in Email Sent6NEW

Add mobile browser support with APP-like usability / Look and feel6NEW

Encrypted fields in Service Desk37UNDER REVIEW

View customer info also in SDM Mobile App7NEW

SDM - Survey Notification Template7NEW

 

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!

 

Regards,

 

Chris_Hackett

Community Manager, IT Business Management

IMG_0658.JPG.jpeg

questions+and+answers.jpeg

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".

           

See a question below you might have a response for? Jump In!

Help a Fellow Community Member Out!

Here are the unanswered questions for this coming week. AWESOME how everyone is pitching in helping each other out

Convert with pdm_uconv (umlaut) to UTF-8

how to list  Knowledge Report Card by owner

Nimsoft Ticket Auto Close

Can we retrieve form field values from 2 different forms on the same Request, in 1 function before Request submission?

Focus using getelementbyid

pslwriter issue

How to find UUID for any installed software in CA ITAM.

Relationship Conflicts for Scheduled Changes

 

Thank You All for Your Efforts!

Chris

questions+and+answers.jpeg

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".

         

See a question below you might have a response for? Jump In!

Help a Fellow Community Member Out!

ONLY ONE unanswered question for this coming week! AWESOME how everyone is pitching in helping each other out

Catalog Form Textarea format

 

Thank You All for Your Efforts!

Chris

Dear CA Service Management Community Member,

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

 

Member Activity

Ask a Question, Get an Answer (June 3 - June 10)

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

questions and answers.jpeg

 

Upcoming Events

CA World '16 Call for Speakers is Now Open

LAST DAY IS FRIDAY 6/10! CA World is the best opportunity to learn more about CA software and partner solutions that fuel digital transformations. And we want you to be a part of it.

 

CA Service Management Office Hours: A Live Online Chat (June 2016)

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, June 9th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.

 

CA Service Management Community Webcast - Announcing the xFlow Service Desk Analyst User Experience

The big day is just around the corner…The day we redefine what service management means to your service desk analysts. The day they can work the way they want... The day they can deliver the kind of service your end users expect and deserve ... Introducing the xFlow user experience for CA Service Management.

 

Make sure to join our June 16th, 11:00ET Community webcast to learn about the new xFlow user experience for CA Service Management. Hear about exciting new capabilities like Cardview, Weather, Heat and Service Genius and the value they deliver to your Support organization and its customers.

 

Hear the CA ITSM Product Management and Product Marketing teams present:

All the new user experience features that redefine the service desk analyst’s day

A demonstration of the new user experience

How to get this new standard feature of CA Service Management

Q&A

 

 

service-management-chat.jpeg

 

CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply


Tips and Helpful Information

Publish schema with replication without delete replication (READPAST error)

Announcing the xFlow Service Desk Analyst User Experience

CA SDM - How to do Auto-close

CA Service Desk - Project - WBS Work breakdown structure - WBS_EAP.vsd

Fixing <> in bop_sinfo

CA Service Desk - Project - WBS Work breakdown structure

CA Service Catalog Example

CA SDM::. cmth - Contact_Method

CA SDM - noturg Notification_Urgency

Access Type - acctyp - Brazilian Portuguese

Carga Estados Brasileiros / Brazilian State load - ca_state_province

CA Bussiness Intelligence: Subquery

CABI4::. CA Bussiness Intelligence: Building a Subquery report

z_identifica_relacionamentos_chg (1).spl

SPEL: How to call SDM method using WebServies

READPAST Lock Error

SPEL API methods

Edit in List - User Description

Solving number of Iterations in SPEL execution exceeded

CA PAM - Example

Solving errors running the Configuration Utility (Offline Reporting - Replication SQL)

Activate Downgrade Paths in CA SAM after the import of the Master Catalog is complete

CABI4::. Launch Pad Defining user home

 

Top 10 Latest Ideas by Activity

Multiple CIs on Request Ticket Type9NEW

Configuration Item Required in Change Orders22UNDER REVIEW

ITAM URL format for URL Attachment type18UNDER REVIEW

Avoid loss of Data17UNDER REVIEW

IIS web server available for all SDM functionality.84UNDER REVIEW

SDM Maileater to support HTML or Rich Text formatted emails30NEW

"AHD05377:No email address specified for Contact"- Mute on Activities Log1NEW

Rebuild of CMDB Visualizer on modern technology like HTML557NEW

Survey sent only for parent ticket17NEW

Automatic Priority calculation for requests15NEW

 

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!

 

Regards,

 

Chris_Hackett

Community Manager, IT Business Management

beach.jpeg

questions+and+answers.jpeg

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".

                           

See a question below you might have a response for? Jump In!

Help a Fellow Community Member Out!

Here's the list of unanswered questions for this coming week:

"The selected tables were not found" when attempting Refresh Structure in Designer

Please provide a query to pull the data from 6am till 6pm in Web Intelligence portal.

Adding 'Status types' to 'follow up' comments in knowledge articles

Approval policy in Catalog

SLA time consumed

Spell from v12.1 doesn't work on v14.1

Change Asset Portfolio Port

 

Thank You All for Your Efforts!

Chris

questions+and+answers.jpeg

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".

                               

See a question below you might have a response for? Jump In!

Help a Fellow Community Member Out!

Here's the list of unanswered questions for this coming week:

USS and CA Service Management Mobile App

Can a table field be dynamically updated based on input?

"The selected tables were not found" when attempting Refresh Structure in Designer

Please provide a query to pull the data from 6am till 6pm in Web Intelligence portal.

Adding 'Status types' to 'follow up' comments in knowledge articles

Approval policy in Catalog

Change seconds to minutes BOXI

SLA time consumed

how to create a subcell in a table

CCF MATRIX UPDATION_AUTOMATION

 

Thank You All for Your Efforts!

Chris

questions+and+answers.jpeg

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".

                           

See a question below you might have a response for? Jump In!

Help a Fellow Community Member Out!

Here's the list of unanswered questions for this coming week:

New Saved Searches functionality in 14.1

Event trigger service desk

Risk Survey Answers in Boxi.

Information with more detail.

Service Desk, ITPAM or Catalog can be configure with IVR or telephone plant to asign request

USS and CA Service Management Mobile App

Microsoft ending support for ntext fields in MSSQL 2016

assignPendingAction to group does not work

Can a table field be dynamically updated based on input?

Convert date column to seconds

"The selected tables were not found" when attempting Refresh Structure in Designer

Please provide a query to pull the data from 6am till 6pm in Web Intelligence portal.

Simple REST working and reference documentation for Service Desk manager 12.9

Adding 'Status types' to 'follow up' comments in knowledge articles

Using jQuery UI within Request forms

Approval policy in Catalog

 

Thank You All for Your Efforts!

Chris

Dear CA Service Management Community Member,

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

 

Member Activity

Ask a Question, Get an Answer (May 13 - May 20)

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

questions and answers.jpeg

 

Upcoming Events

CA World '16 Call for Speakers is Now Open

CA World is the best opportunity to learn more about CA software and partner solutions that fuel digital transformations. And we want you to be a part of it.

 

Did You Miss?

CA Service Management Office Hours: A Live Online Chat (April 2016)

Check out the Chat Transcript - CA Service Management Office Hours: A Live Online Chat (May 2016) and watch for the June invitation.

 

Community Member Spotlight

Community Member Spotlight for April - Tammy Zadell

Once a month we'll shine our virtual spotlight on one of the CA Service Management community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring tzadell - Technical Team Manager.

Tammy.JPG.jpeg

Thank you for all your efforts in the Service Management community Tammy!

 

service-management-chat.jpeg

 

CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply


Tips and Helpful Information

Solving errors running the Configuration Utility (Offline Reporting - Replication SQL)

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (May 2016)

SPEL EVENT methods

Edit in List - User Description

CA Service Catalog Example

CA PAM - Example

CA SAM Customers - 4.1 is now GA - Software Asset Manager

New CA SAM Catalogs (v. 4.3.2) are available in CA Service Management

CABI4::. Launch Pad Defining user home

Activate Downgrade Paths in CA SAM after the import of the Master Catalog is complete

update_object_super

CABI4::. - BOXI - Web Intelligence - Date Formats - How to change date formats - Como formatar datas

CA SAM End of Service for older releases 3.5 & 3.6

get_properties

Tuesday Tip - a quick list of CABI 4.x URLs

CABI (CA Business Intelligence) Downloads on CSO Being updated

Change in Compatibility Levels between CA Asset  Portfolio Management and CA Software Asset Manager

CA Process Automation 4.2 SP2 - Install Guide - Brazilian Portuguese Screenshots

Reason(SMTP Send_RCPT_ToCc command failed Error (550) 5.7.1 Unable to relay for )

READPAST Lock Error

CA World 2016: ITSM Session Ideas and Call for Speakers

CABI4::. How to restart CA boxi service

CA SDM: status transition end user update status to WIP

What is your preferred method of training?

On what topics in IT Asset Manager would you like to see more information?

Differences between Registration Service and Real Time CORA settings

CA SDM - Unable to edit options manager

default.htm - CA SDM Redirect page

Poll: Data type selection

PsTools - mirror

Summit Recap: ITSM is Broken in the App Economy. Let's Fix It!

Got an Idea? We’re Listening CA World ’16 Session Ideation

What Videos would be most helpful to you?

 

Top 10 Latest Ideas by Activity

Drag ticket to scoreboard query to transfer or update status4NEW

View SDM Change orders on USS / SD Ticket portal12NEW

Direct paste of screenshots61UNDER REVIEW

Deleting Note1NEW

IIS web server available for all SDM functionality.81UNDER REVIEW

Total time spent in each status66UNDER REVIEW

Multiple Sort in Lists23UNDER REVIEW

Mobile Solution for CA SDM on Windows Phone/Devices37UNDER REVIEW

Create GUI for GRLoader/ADT for CMDB80UNDER REVIEW

Disaster Recovery approaches for Service Management products37UNDER REVIEW

 

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!

 

Regards,

 

Chris_Hackett

Community Manager, IT Business Management

beach.jpeg

questions+and+answers.jpeg

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".

 

See a question below you might have a response for? Jump In!

Help a Fellow Community Member Out!

Here's the list of unanswered questions for this coming week:

 

Requested for - Empty userid

Close timestamp for re-opened tickets in webi report

SOI r4.0 support for CA EEM r12.5 configured using Multiple Domains/Active Directory forests

New Saved Searches functionality in 14.1

Event trigger service desk

USS - Link to Service

Risk Survey Answers in Boxi.

Information with more detail.

Service Desk, ITPAM or Catalog can be configure with IVR or telephone plant to asign request

USS and CA Service Management Mobile App

Microsoft ending support for ntext fields in MSSQL 2016

assignPendingAction to group does not work

Can a table field be dynamically updated based on input?

Convert date column to seconds

"The selected tables were not found" when attempting Refresh Structure in Designer

Please provide a query to pull the data from 6am till 6pm in Web Intelligence portal.

Simple REST working and reference documentation for Service Desk manager 12.9

Adding 'Status types' to 'follow up' comments in knowledge articles

SDM -> Catalog integration - Ticket cancellation & usp_itsm_msg_queue

Using jQuery UI within Request forms

Approval policy in Catalog

 

Thank You All for Your Efforts!

Chris

questions+and+answers.jpeg

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".

                              

See a question below you might have a response for? Jump In!

Help a Fellow Community Member Out!

Here's the list of unanswered questions for this coming week:

CA SDM: keep popup name for non-popup window

Lock down Change Risk once Risk Survey submitted

double enteries in versioning of GRLoader

Service Catalog Breach Service Level Color Change

How to create a Condition Type Macro | SPEL Documentation

How work Asset View (AMS) on CA Service Desk 14.1?

Report of services with a 24x7 maintenance window

SOI r4.0 support for CA EEM r12.5 configured using Multiple Domains/Active Directory forests

Multiple Host on LDAP EEM configuration

Default Attachment Repository based on Data Partition

Problem with stored query and scoreboard view

2147483647 number occurs with GRloader

 

Thank You All for Your Efforts!

Chris

Tammy.JPG.jpeg

Once a month we'll shine our virtual spotlight on one of the CA Service Management community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring tzadell - Technical Team Manager.

 

Location: Cleveland, Ohio

 

 

Current Gig: Manager of our company's Corporate Service Desk Team, supporting over 58,000 employees world-wide, as well as external distributors connecting to our systems to place orders.

 

 

One word that describes how you work: If I had to pick one word, I guess it would be persistent.

 

 

How do you use CA Communities and any suggestions for others? I use it every day to see what others are posting about, because I learn new things from every post.  And I post questions about things I'm trying to do that I'm struggling to figure out.  I've found it extremely helpful.  People are very willing to help and there are so many knowledgeable community members.  So my suggestion would be to see it as a way of tapping into the collective knowledge of others who are using the same systems you're using.  You can get both help for what you're trying to do, and ideas for how to do things you didn't even know could be done.


Mac or PC? PC at work.  We do have a Mac at home, but it's mostly used by my musician/writer husband in his home office/studio.

Mobile Device? iPhone

Apps/software/tools you can’t live without? Email, Pocket Informant (calendar meetings and to-do list in one screen), iPhone, internet, notepad ++, Facebook to stay in touch with family and friends back home in PA.

 

 

Besides your phone and computer, what's your favorite gadget? I'm not really much of a gadget-geek.  My favorite gadgets are mostly on my phone!

 

What’s your daily work space like? My office is in a corner of our Corporate Data Center, where my team is.  I have a laptop, external monitor, and tons of papers and project folders all over my desk all day long that get stacked in a pile and put in a drawer when I leave.  

How do you balance life/work? Very poorly!  I have a wonderful husband that does a great job of taking care of things at home, while I'm working way too many long hours.  I do try to spend quality time with family on the weekends, as well as sleeping in and I guess that has kept me (somewhat) sane so far.

 

 

Best advice you can give and you have received? My favorite quotes: 

"You can't go back and start a new beginning, but you can start today to make a new ending."

"What I am doing today is important -- Because I am exchanging one day of my life for it."


What everyday thing are you better at than anyone else? Like many others have said, I'm not better than anyone else at anything.  But I would say I'm pretty good at being organized, documenting, proof-reading and just getting things done.

 

 

questions+and+answers.jpeg

 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".

                               

See a question below you might have a response for? Jump In!

Help a Fellow Community Member Out!

Here's the list of unanswered questions for this coming week:

 

Catalog- Web service exception

Attachment Mandatory - Service Option level

CA SDM: keep popup name for non-popup window

Detail_in.htmpl

Lock down Change Risk once Risk Survey submitted

double enteries in versioning of GRLoader

SDM12.9, Maintenace window relation by config analyst possible?

Service Catalog Breach Service Level Color Change

CA SDM integration with IBM versa stack

cabi report - tickets by group supervisors

How to create a Condition Type Macro | SPEL Documentation

CA SDM: lock ticket

How work Asset View (AMS) on CA Service Desk 14.1?

Report of services with a 24x7 maintenance window

Amazon Web Service (AWS)

Notification via email by custom field when has an update

 

Thank You All for Your Efforts!

Chris

Dear CA Service Management Community Member,

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

 

Member Activity

 

Ask a Question, Get an Answer (Apr 8 - Apr 15)

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

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Upcoming Events

 

SAVE THE DATE: End of Sprint demo - Tuesday, April 12, 10 AM ET

The next 'end of sprint demo' under CA Service Management 'Hampi' Validation program is scheduled for Tuesday, April 12, 10 AM ET. We will also provide an update on hands-on validation activities.

If you have already signed up for the validation program, please download the calendar invite here - https://validate.ca.com/project/article/item.html?cap=F2B02079ABFA495D81344D57E4E09310&arttypeid={B4ADE67C-C31C-46AB-93C…

If you have not signed up for the validation program yet, you can do so here - https://validate.ca.com/callout/?callid={D3C08DBB-B12E-4E35-A955-405C5F71D43A}

It's recommended that you view the recording of the previous 'end of sprint demo' sessions to catch up on what we have covered so far. We look forward to having you join us on April 12.


CA Service Management Office Hours: A Live Online Chat (April 2016)

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, April 14th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.

 

CA World '16 Call for Speakers is Now Open

CA World is the best opportunity to learn more about CA software and partner solutions that fuel digital transformations. And we want you to be a part of it.

 

Community Member Spotlight

 

Community Member Spotlight for March - Rajeev Kumar

Once a month we'll shine our virtual spotlight on one of the CA Service Management community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Rajeev Kumar, CA Technologies.

 

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Thank you for all your efforts in the Service Management community Rajeev!

 

Meet CA Support Engineers

 

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Thank you for all contributions to the CA Service Management community Mohammed!

 

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CA Service Management

available worldwide

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Additional Times May Apply


Tips and Helpful Information

 

Service Desk Manager 15 days Implementation

What Videos would be most helpful to you? 

New CA SAM Catalogs (v. 4.2.8) are available in CA Service Management

SAVE THE DATE: End of Sprint demo - Tuesday, April 12, 10 AM ET

SPEL: How to call SDM method using WebServies

Anyone going to HDI 2016 in Orlando?

How to Manually Import CABI Universe and Reports for CA Asset Portfolio Manager 14.1 

Why can’t I update my email address for my ca.com profile?

Feedback survey for CA Support App for Case Management

CA SDM: GRLoader - Everthing you need to know - Loading Configuration Item

CA SDM - MS SQL Query Contact x Notification Method

New Community: Check the Customer Care Community!!

Customer Success Stories

SPEL: Dummy atevs cancellation

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Do you wondering if users really need a analyst access?

USD_R11_WebService Java class Part 1

Remove the attachment file type restriction in Asset Portfolio Management (APM) 12.9 and 14.x.

CABI (CA Business Intelligence) Downloads on CSO Being updated

How to get names of the form elements

IT Asset Manager Customers - SAM 4.02 and Simulation & Optimization Module GA

CA Business Service Insight (CA BSI) - how to track license usage ?

Community GO! Office Hours

Fine Tuning Tomcat for better performance

Service Desk Workshifts Order

CABI4::. Building a new universe

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (March 2016)

CA SDM Data partition::. call_req cr

 

Top 10 Latest Ideas by Activity

BSI OFFICE plugin compatibility with Win10 and Office 201612CURRENTLY PLANNED

Service Catalog Servicedesk Category mapping39UNDER REVIEW

Enable the ability to see the contact's phone number in the Mobile App5NEW

Knowledge Editor26NEW

Ticket Status and Service Types1NEW

Add service and service option in "sendRequestEmail" web service method10NEW

Bundle handling in fulfillment18UNDER REVIEW

SDM Version control requires reset function.33NEW

CA Asset Portfolio Manager scheduled import jobs - Provide the ability to unschedule an import job through the graphical interface12NEW

ATTR_INIT_VOLATILE trigger for search2UNDER REVIEW

 

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!

 

Regards,

 

Chris_Hackett

Community Manager, IT Business Management

 

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It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".

 

See a question below you might have a response for? Jump In!

Help a Fellow Community Member Out!

Here's the list of unanswered questions for this coming week:

 

CA Service Desk & CA Service Catalog Airport use case

Attachment Mandatory - Service Option level

Service Management Administration LDAP Import

CA SDM: keep popup name for non-popup window

CA Service Management Vs Microsoft Service Manager

How are other organizations handling Change Order auto approvals?

Catalog- Web service exception

 

Thank You All for Your Efforts!

Chris