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3 Posts authored by: Chris Stallone Employee
How long have you been at CA subvi02 ?

vinodsubburaj.jpg     9 years

 

What was the career path that lead you here?

As Part of Technical Support we troubleshoot complex cases which require lot of learning and Thinking. At the End of the Day i attain Job Satisfaction .

 

What product do you support?

CA Service management  Product ( CA Service desk manager, IT Asset Manager)

 

What keeps you at CA?

CA has one of the best work cultures. Excellent place to work and learn. Freedom to work on your own terms.

 

What is your passion outside of work? What do you like to do?

I start my weekday with workout at Gym, I try to take time out for my favorite sport Chess, badminton,Tennis, Table Tennis, Swimming.

 

What is your educational background?

Master’s in Computer Application.

 

How has support changed since you started?

In This 9 years of CA Support, We got a chance to upskill ourselves with latest Technologies, we Provide guidance / assistance to customers on various Aspect like Administration, Implementation,Best Practice on the usage of CA product which is Best in industry. On top of it we have good Work life balance. We reach client/customers/Partners through Email/Phone/Communities and Trouble shoot various     Technical issues and that lead us to create Good Knowledge Documents and Videos. With all these Effort customer get benefited which Gives us satisfaction  on this Job.

 

Why should people be involved in the communities?

CA communities is the  forum where all Technical experts from Development, QA,Support,Services & Customers meet share knowledge , try to help each other . Knowledge Sharing is Immense. This is the Best place to provide an update on Any new release,best Practices, Announcements.

 

Why should customers read Knowledge Articles?

Reading Knowledge articles empowers customers by providing self-service capabilities that can help them in not only resolving their issues faster and find useful information that was otherwise not readily available.

 

Follow the Support Engineer Heresubvi02

How long have you been at CA Alex_Perrettialexander%20perretti_JPG.jpg

In May I will be with CA for 7 years.

 

Are you a dedicated engineer as part of an enhanced support package?

Not currently at this time, but I have acted as a dedicated engineer in the past.

 

What was the career path that lead you here?

Prior to working at CA Technologies I worked for one of the major Magazine and Media Publishing companies in the United States. I was there for about 7 years. After the company was largely sold to competitors, I felt it was the right time for me to explore other options and moved over to CA Technologies.

 

What product do you support?

CA Service Desk Manager which is a component of CA Service Management

 

What keeps you at CA?

I really love working here. Each day is a new challenge and there’s always something new and exciting to be involved in or learn. I also get to work with a great group of people.

 

What is your passion outside of work?

Family plays a major focus on my life. I’ve been married for 12 years to my wonderful wife, and we have three children together. As far as hobbies I’m a huge fan of movies, with my personal favorite movie being Akira Kurosawa’s “Seven Samurai”.

 

What is your educational background?

I started working in IT professionally right after High School.

 

How has support changed since you started?

Aside from the obvious changes related to technology (a larger focus on Mobile applications and SaaS offerings), a great atmosphere has been developed over the past 5 years that allows Support Engineers to impact processes and procedures. If a Support Engineer believes they have a better way to perform a procedure they are encouraged to express it.

 

Why should people be involved in the communities?

One of the things I love about the Communities is that there is an atmosphere where customers and CA employees can collaborate with each other. It’s a great method of getting multiple perspectives.

 

Why should customers read Knowledge Articles?

Knowledge Articles are largely written by members of Support and highlight information that we feel is important to share with customers to either help them resolve a particular problem or to learn new aspects about the product.

 

Follow the Support Engineer Here: Alex_Perretti

How long have you been at CA Jon_Israel ? Jon_Small_Pic.jpg

10 Years!

 

What was the career path that lead you here?

Here is my story:

I graduated from college with a bachelors degree in Mass Communications, with a concentration in Critical Analysis Marketing, where I struggled with whether or not to stay in that field.

Graduating in May of 2002, it was shortly after the September 11th  2001 Events – the first graduating class since the events occurred, and it was not a great time to break into the career world.

After working at a retail job selling auto-parts for just over 6 months, I finally got into the marketing/sales industry for a very small marketing company.  During my time there I had taken on many roles, one of which was being the systems administrator (the resource they had decided to leave and I was asked to take on the role given my technology skills).   I stayed at the company for about three years, but realized there was minimal room for growth in such a small outfit, and it was time for a change.  I also had realized that the marketing/communications world had a great lack of opportunities out there at the time.

At that point I made the switch into the IT world and landed in a position at a large educational hospital/medical center as a "Lead Programmer Analyst" in early 2006.  I stayed there for a little over a year, but I found that things were very “political” within this particular organization, and was very unsatisfied there at the time. The dynamic was not a good match for me, and so I felt the best choice for my own sanity was to move on.

As luck would have it, a CA Recruiter had contacted me only a few days after I had made the decision to start looking…Fast forward to today…

Nearing 10 fantastic years later, I have been at CA since 2007 working in the Support Organization on the CA Service Desk Manager and the CA Service Management family of products.  I started out as a Support Engineer, and was promoted to Sr. Support Engineer, then Principal Support Engineer at my 5th anniversary at CA, and now Sr. Principal Support Engineer in my 10th year.

 

What product do you support?

CA Service Management family of products focusing on CA Service Desk Manager

 

What keeps you at CA?

CA is a very family oriented company, and has treated me well over the years, providing me with a lot of opportunity for growth and career development. What I like about CA is that the company empowers employees to be innovative, and become leaders regardless of your level or role, rather than follow the staus-quo. Not many companies offer that.  Also, I have to give a shout-out to my management team, as they are FANTASTIC!!  Without them, I would not be where I am today.  They are great mentors, and clear the hurdles or roadblocks for us to succeed as engineers!

 

This is me hard at work - possibly on one of your issues

 

What is your passion outside of work? What do you like to do?

Outside of work I enjoy spending time with my family and friends.  We love spending time in New York City (since we live so close) going to shows, shopping, dining, and sometimes just walking the streets to see interesting things.  Both my wife and I have went through a bit of a lifestyle change about six years ago transitioning into living a healthy lifestyle.  I have become a bit of a “fitness nut” as some would say – I go to the gym and do both cardio and weight training four or five days a week.   In my spare time I enjoy doing home improvement type projects in my house, and have been known to play the drums ever now and then.  Of course being an engineer, I enjoy playing around with techie stuff.  I do like watching a few TV shows, but I am not a huge media person.  I am more inclined to listen to music, for which I like many different types, but if I had to pick a favorite I would say Dance/EDM/Lounge would be my choice. I was a DJ for many of my younger years, which explains my love for music!  For vacation I love cruises - cruise ships are my happy place

 

What is your educational background?

I graduated from Miller Place High School in 1998

I attended State University of New York College at Oneonta, where I obtained a bachelor’s degree, graduating in 2002.

Within CA I have my CA University PhD, which I obtained in 2013

 

How has support changed since you started?

Where to begin – WOW, we have come a long way!!  Many things have changed over the years, but the most impacting thing is the culture of the support organization as a whole.  It has become a much more innovative culture, allowing for individuals to bring new ideas to the table, and execute upon them to benefit the team.  Aside from that, we have much more advanced resources and tools needed to effectively and efficiently support our customers.  In support, we are really like one big family.  We pride ourselves on helping each other, which in turn provides our customers with the best customer experience possible.

 

Why should people be involved in the communities?

It’s a great way to stay in touch with the other users of the same product, and learn what our others are doing. It helps you to envision the larger picture of how our users, both internal and external, are using the software, and what some of their biggest pain points, common problems, likes, dislikes, and wishes are for the product.   The collaboration between internal CA folks and external customers, partners, consultants is phenomenal and priceless!

 

Why should customers read Knowledge Articles?

Knowledge articles will allow a customer to resolve their own issue without having to go through the process of opening a case and waiting on an engineer to contact them. Knowledge articles will also provide customers with the steps to follow to accomplish certain things, and many times offer clarification, or a great accompaniment, to documentation provided with the products.

 

Follow the Support Engineer Here: Jon_Israel