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CA Service Management

1 Post authored by: Haylee_Thikeo Employee

Business

UBI Banca is one of Italy’s leading banking groups, made up of eight banks operating through 1,560 branches.

Challenge

UBI Banca wanted to improve help desk efficiency and reduce total cost of ownership (TCO) without changing the company’s processes.

Solution

UBI Banca replaced its three existing tools with CA Service Desk Manager, which is today used by 17,000 employees and more than 400 operators and analysts.

Benefit

The number of tickets is down by around 10 percent, with quicker response times and lower total cost of ownership.

 

Read the full story here: UBI Banca Optimizes Help Desk Management with CA Service Desk Manager - CA Technologies