UBI Banca is one of Italy’s leading banking groups, made up of eight banks operating through 1,560 branches.
UBI Banca wanted to improve help desk efficiency and reduce total cost of ownership (TCO) without changing the company’s processes.
UBI Banca replaced its three existing tools with CA Service Desk Manager, which is today used by 17,000 employees and more than 400 operators and analysts.
The number of tickets is down by around 10 percent, with quicker response times and lower total cost of ownership.
Read the full story here: UBI Banca Optimizes Help Desk Management with CA Service Desk Manager - CA Technologies