It is with regret and a bit of sadness that I read today that the site ServiceDeskUsers.com is shutting down due to technical issues. They've put out an annoucement here, which I'd encourage former users to read.
For those of you not familiar with this site, it has been a third party site - not run or managed by CA Technologies - that for many, many long years has been providing assistance to CA Service Desk Manager users. It was the main, at times the only source of true "community" information for the users, by the users.
It attracted a gathering ranging from neophytes to advanced system administrators and questions equally as broad. In particular, questions that fell "out of scope" for CA Support or which did not justify the cost of a Services engagement such as customisation queries, ended up here.
Not a few times, my own internet searches led me to information here, which let me help out customers (or occasionally, myself).
So I'd like to personally thank the organisers of this site for getting this running and keeping it going for so long.
I'm aware of Greg and Getyafix. My thanks to those two in particular, but thanks to everyone involved.
Tip: There is a chance that you can still use a Google search including the term "site:servicedeskusers.com" and looking at the "cached" pages for a while longer, if needed.
Luckily, CA Communities has had a chance to grow over the years as well, so I am hopeful that all those that found a home there can find a home here as well. Certainly we have seen good growth and a substantial contribution from the user base ready to roll up their sleeves and tackle the tough questions.
So to anyone coming here for the first time from ServiceDeskUsers.com, welcome. We'll do our best to help you out.
I don't think I can say it better than:
Thank you, ServiceDeskUsers.com!