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All Places > CA Service Management > Blog > Authors Lindsay_Estabrooks

This Service Management Community is made up of a range of members, from newbies to veterans with over a decade experience in CA ITSM. I have seen many posts from newbies looking for guidance and receiving same but, because of the complexity of their requirement or inexperience with the toolset or conflicting time demands, it often takes weeks or months to reach their end goal.

 

I am interested to see how many organizations out there would be interested in engaging consulting services to help reach their Service Management goals. Which of the following would be most true of your organization?

  1. has contracted with consultants in the past but will NOT likely do so in the future.
  2. has NOT contracted with consultants in the past and will NOT likely do so in the future.
  3. has contracted with consultants in the past and will likely continue to do so.
  4. has NOT contracted with consultants in the past but may be interested in doing so to help with installation, upgrading, customizing, adopting best practices, etc.

 

If your answer was number 3 or 4 and you would like to discuss how I might help you reach your goals faster and get better value out of your investment please feel free to reach out to me at Lindsay@iteduconsultants.com.

After many years of great service to the CA Service Desk user community, the ServiceDeskUsers.com site has been shuttered. The site had come under attack by hacker(s) who infected the server with malware. This triggered an isolation of the server by the hosting company. The main principal behind the site, Gregg Smith, said that with the ascendancy of the CA Communities site coupled with the time and cost to maintain SDU, it was time to let the site fade into history.