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18 Posts authored by: kumra92 Employee

Dear Community Member,

 

We are pleased to announce that CA Service Management 17.2 is now available. Some of the new features and enhancements included in this release are:

 

  1. Service Point: A modern user experience for business users that uses a search-centric approach and natural language input to deliver self-service that can drive down the cost of level-1 support and improve user satisfaction.
  2. Service Point Mobile App: A new light-weight mobile app aligned with the Service Point user experience on Android and iOS® platforms. The app is published as “CA Service Point” in Apple® App Store and Google Play. This app does not replace the existing CA Service Management mobile app. The two apps will co-exist until announced otherwise.
  3. Self-Service Reporting: Reporting content for CA Business Intelligence (Jaspersoft®) providing the ability for users to create reports for Service Desk capabilities using drag-and-drop functionality.
  4. xFlow Analyst Interface Improvements: Several usability and personalization enhancements for analysts to be more productive while using xFlow. 
  5. Secure Configurations: New functionality making it easier for administrators to configure TLS/SSL in Service Desk Manager and associated product components.
  6. Several other usability, performance, and security improvements.


We encourage you to use the following resources to learn more about the release.

 

You can download your copy of CA Service Management 17.2 online at https://support.ca.com where you can also utilize CA’s case management system. To install or upgrade your product, follow the installation procedures at https://docops.ca.com/ca-service-management/17-2/en/upgrading. If you have any questions or require assistance, contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx.

 

Should you need assistance in understanding these new features or in implementing this latest release, CA Services and/or services partners can help.  For information about how these service experts can help you, contact your CA account representative.  To connect, learn, and share with other customers, join and participate in our CA Service Management Community at https://communities.ca.com/community/ca-service-management

Please review the CA End of Service/End of Life Policy within the Working with CA Support guide available at https://support.ca.com by navigating to the Support Policies link.

 

Thank you again for your business.

Dear Community Member,

 

Today, we are pleased to announce the availability of CA Service Management 17.1. This release delivers maintenance patches as well as new features, and is a minor version upgrade from CA Service Management 17.0.

 

Customers currently on CA Service Management 14.1 or below can upgrade directly to CA Service Management 17.1. The improved installer with this release performs major and minor version upgrade sequentially to ensure zero-hop upgrade experience.

 

This release includes the following key features:

 

  1. Advanced Reporting (Insights): Through a new Insights app, xFlow provides access to reports and dashboards powered by CA Business Intelligence JasperReports Server. The new capability includes canned ITSM metrics definitions for Incident and Request Management processes supporting adhoc analysis of metrics and corresponding historical trends.
  2. Workflow Tasks in xFlow: Analysts can now access and update workflow tasks in xFlow.
  3. SLA Management in xFlow: Analysts can now view and manage Service Types associated with tickets in xFlow.
  4. New Improved Maileater: CA Service Desk Manager provides an improved Maileater capability that supports HTML or RTF formatted inbound emails and better secure configuration options with the Mail server.
  5. SAML 2.0 Support: CA Service Desk Manager and xFlow support SAML 2.0 based authentication with external identity providers.
  6. License Usage Tracking: CA Service Desk Manager license tracking is now easier than before. Administrators can easily view license usage and availability under the Administration tab.
  7. Usability Enhancements in xFlow: Several usability enhancements in xFlow are added in this release to improve Analyst productivity.

 

 

This release also includes maintenance patch(es) for CA Service Management 17.0 along with performance and security improvements. In order to receive a seamless maintenance and support experience, it’s essential to keep your CA Service Management solution updated with the latest available version. For details, please refer to the Defect Resolution Process.  

 

You can download your copy of CA Service Management 17.1 from CA Support Online

  

We encourage you to visit the CA Service Management documentation wiki for the release overview and upgrade/update information.

  

If you have any questions or require assistance, please contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country. 

 

You may also contact CA Support via chat by clicking the Chat button on the Case Management – Create New Case page at CA Support Online

 

Should you need any assistance in understanding these new features, or implementing this latest release, our CA Services experts can help.  For more information on CA Services and how you can leverage our expertise, please visit www.ca.com/services.  

 

To connect, learn and share with other customers, join and participate in our CA Service Management Community.

To review CA Support lifecycle policies, please review the CA Support Policy and Terms located at: https://support.ca.com/.  


Thank you again for your business.

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms (https://support.ca.com/us/product-content/recommended-reading/product-related-technical-information/ca-support-policy-and-terms.html), we would like to inform you that we are discontinuing technical support for CA Service Desk Manager14.1, CA Service Catalog 14.1 and CA IT Asset Manager - Asset Portfolio Management 14.1, along with their respective service packs, cumulative patches, and supported languages, effective December 31, 2018. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA Service Management. After December 31, 2018, CA Technologies will continue to make self-service support available until the end of your current maintenance term.

At this time, we encourage you to plan for the migration to CA Service Management 17.1 (CA Service Desk Manager 17.1, CA Service Catalog 17.1, CA IT Asset Manager - Asset Portfolio Management 17.1) or a later release as soon as possible, so you can take full advantage of the features and enhancements the release has to offer. For more information on CA Service Management 17.1, please visit CA Service Management 17.1 at CA Technologies Documentation or CA Support Online (https://support.ca.com).

 

You can learn more about the product roadmap for CA Service Management by registering for an upcoming product roadmap session at https://www.ca.com/us/product-roadmaps.html. You can also join the customer validation community to get a preview and test a future release before its General Availability.

 

As CA Technologies would like to make your upgrade to CA Service Management 17.1 as straightforward as possible, we are offering the following:

  • The latest supported Version/Release of CA Service Management product, at no charge, as long as you have an active maintenance contract for the respective CA Service Management product.  Documentation to help you prepare for your upgrade to the new Version/Release can be viewed under the CA Service Management 17.1 wiki at CA Technologies Documentation.
  • Engaging CA Services can help you accelerate time-to-value by assisting you with any or all parts of your upgrade.  CA Support complements our services team by providing upgrade support services to help ensure your success. Upgrade support services provides 24x7 access to CA Support and direct access during business hours to a designated support resource who will provide support on the End of Service version from upgrade start to finish, and for 30 days after your upgrade is complete.  Additional information can be found in Seven Strategies for Successful Upgrade and Upgrade Services available on ca.com/services.   Please contact your CA account representative to receive a quote for such services.
  • Upgrade assistance from qualified local CA partners.  For more information and a list of partners in your area, please contact your local CA Channel Partner Group office, (http://www.ca.com/partners.aspx).
  • CA Extended Support, a CA Technologies support offering, that extends support for CA Technologies software product versions or releases that have reached End of Service. CA Extended Support may be available for a limited time after the End of Service date. Please note, however, that in most cases CA upgrade services will provide a more cost-effective and valued approach than CA Extended Support alone.  Please visit our website, CA Support Online (https://support.ca.com/) for more information.

Dear Community User,

 

We are pleased to announce the availability of CA Service Management 14.1 Cumulative Patch 4 (14.1.04). This cumulative patch is delivered for CA Service Desk Manager 14.1, CA Service Catalog 14.1, and CA Asset Portfolio Management 14.1 and above.

 

Summary
We recommend upgrading your CA Service Management implementation to the latest release to take advantage of all current features and improvements. If you are unable to upgrade to the latest release, CA has made a patch available for CA Service Management 14.1. Customers with CA Service Management 14.1 should install this patch if you are interested in obtaining resolutions to the issues identified in the Release Information section of the wiki as well as to receive future fixes as detailed in the Defect Resolution Process.

 

Patch Content

This update includes several fixes for CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager (Asset Portfolio Management), Unified Self-Service, and xFlow along with all previously released cumulative patches for CA Service Management 14.1. We encourage you to visit CA Service Management documentation wiki to review the fixes included in this patch and how to implement the update.

You can download your copy of CA Service Management 14.1 Cumulative Patch 4 (14.1.04) from CA Support Online - CA Service Management Solutions & Patches.

 

Need More Help?

CA Support Lifecycle Policy: https://support.ca.com/irj/portal/capolicies.

Dear Community Member,

 

In accordance with the CA Support Policy and Terms available at https://support.ca.com, we are discontinuing technical support for CA Service Desk Manager* 12.9, CA Service Catalog 12.9, and CA IT Asset Manager - Asset Portfolio Management 12.9, along with their respective service packs, cumulative patches, and supported languages, effective March 31, 2018. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA Service Management.  After March 31, 2018, CA Technologies will continue to make self-service support available until the end of your current maintenance term.

 

At this time, we encourage you to plan for the migration to CA Service Management 17.0 (CA Service Desk Manager 17.0, CA Service Catalog 17.0, CA IT Asset Manager - Asset Portfolio Management 17.0) as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For more information on CA Service Management 17.0, please visit CA Service Management 17.0 at CA Technologies Documentation or CA Support Online (https://support.ca.com).

 

As CA Technologies would like to make your upgrade to CA Service Management 17.0 as straightforward as possible, we are offering the following:

  • The latest supported Version/Release of CA Service Management product, at no charge, as long as you have an active maintenance contract for the respective CA Service Management product.  Documentation to help you prepare for your upgrade to the new Version/Release can be viewed under the CA Service Management 17.0 wiki at CA Technologies Documentation.
  • Engaging CA Services can help you accelerate time-to-value by assisting you with any or all parts of your upgrade.  CA Support complements our services team by providing upgrade support services to help ensure your success. Upgrade support services provides 24x7 access to CA Support and direct access during business hours to a designated support resource who will provide support on the End of Service version from upgrade start to finish, and for 30 days after your upgrade is complete.  Additional information can be found in Seven Strategies for Successful Upgrade and Upgrade Services available on www.ca.com/services.   Please contact your CA account representative to receive a quote for such services.
  • Upgrade assistance from qualified local CA partners.  For more information and a list of partners in your area, please contact your local CA Channel Partner Group office, (http://www.ca.com/partners.aspx).
  • CA Extended Support, a CA Technologies support offering, that extends support for CA Technologies software product versions or releases that have reached End of Service. CA Extended Support may be available for a limited time after the End of Service date. Please note however, that in most cases CA upgrade services will provide a more cost effective and valued approach than CA Extended Support alone.  Please visit our website, CA Support Online (https://support.ca.com/) for more information.

  

To review CA Support lifecycle policies, please review the CA Support Policy and Terms located at:https://support.ca.com/

 

* CA Service Desk Manager 12.9 includes CA Unicenter Service Desk, CA Service Desk Knowledge Tools and CA Configuration Management Database (CMDB).

Dear Community Member,

 

Today, we are pleased to announce the availability of CA Service Management 17.0.

 

Aligned with our strategic themes of targeted user experience, simplification, and unification of solution components, this release includes the following key features:

 

  1. Contextual Collaboration: Analysts using xFlow can collaborate with other analysts and subject matter experts in context of a ticket. Conversations and files are retained in the ticket timeline to speed up resolution of similar future tickets.
  2. Ticket Follow-up: xFlow now enables analysts to schedule follow-up on tickets along with reminders.
  3. Quick Profile: xFlow now provides Support Analysts with enhanced in-context profile and environment information about end users (customers).
  4. New consistent look & feel: CA Service Desk Manager, CA Service Catalog, and CA Asset Portfolio Management are updated with a new, consistent UI theme, unifying the look and feel of CA Service Management solution components, as well as xFlow.
  5. Improved accessibility compliance for Service Catalog: CA Service Catalog now offers significantly improved accessibility (section 508) compliance for End Users and Administrators.
  6. Easy upgrade: CA Service Desk Manager includes a Customization Upgrade Utility that semi-automatically merges customizations with out-of-the-box files enabling a quicker, reliable upgrade of CA Service Desk Manager.
  7. Improved compatibility: This release supports recent versions of Operating Systems, Databases, third-party technologies, and other interoperable CA Technologies products.

 

This release also includes several quality, stability and security improvements, and bug fixes.

 

You can download your copy of CA Service Management 17.0 from CA Support Online.

  

We encourage you to visit the CA Service Management documentation wiki for the release overview and how to implement the new version. You can also view a community webcast that provides an overview of this release. 

Dear Community Member,

 

We are pleased to announce the availability of CA Business Intelligence JasperReports Server 6.2 (CABI 6.2) for CA Service Management  - CA Service Desk Manager, CA Service Catalog, and CA Asset Portfolio Management. CABI 6.2 provides default reporting capabilities for the CA Service Management solution and is powered by TIBCO Jaspersoft technology.

 

The key features of CABI 6.2 include:

  1. Centralized Reporting, Dashboards, and Analytics 
  2. Ad Hoc Reports and Dashboards
  3. Role-based access control
  4. Embeddable Reports and Dashboards
  5. OLAP Analysis

 

With respect to this announcement, we would like you to take note of the following important information that will help your organization plan for the adoption of CABI 6.2 for CA Service Management.

  1. CA Business Intelligence JasperReports Server 6.2 (CABI 6.2) installation media is currently available for download from the CA Service Management product download pages at CA Support Online. It can be installed with CA Service Desk Manager 14.1, CA Service Catalog 14.1 or CA Asset Portfolio Management 14.1, with the latest cumulative patch.
  2. The installation media also contains out-of-the-box reports built on CABI 6.2 technology.
  3. CA Business Intelligence 4.1 (SAP Business Objects) - the default reporting capability for CA Service Management solution prior to April 1, 2016 - will be supported until the earlier of December 31, 2018 or the End of Service of your associated CA product for customers who have implemented it in their environments.
  4. Documentation for CABI 6.2 installation and administration with CA Service Management is available through the CA Service Management DocOps page here.
  5. Access to TIBCO Jaspersoft online learning portal at no additional cost as well as new and updated CA Education courses are available to help your organization prepare for CABI 6.2 adoption. Please check the details here.
  6. An FAQ section follows this announcement. We recommend that you review the FAQ and add your feedback and additional questions under the comments section of this blog.
  7. We plan to conduct a community webcast covering this new capability and to answer questions relating to it.

 

  Again, we are excited about releasing this new reporting capability to CA Service Management customers.

 

 

Frequently Asked Questions

 

What is CA Business Intelligence JasperReports Server 6.2?

CA Business Intelligence JasperReports Server 6.2 (CABI 6.2) is the new default reporting technology included with the CA Service Management products as well as a number of other CA products. CABI 6.2 is built on industry leading TIBCO Jaspersoft technology that offers powerful, comprehensive yet easy to use business intelligence capabilities like Centralized Reporting, Dashboards, and Data Analytics supported by flexible, modern and embeddable server architecture, Ad Hoc Reports and Dashboards development, OLAP Analysis etc. to name a few.

 

Why is the CA Service Management solution moving to Jaspersoft as its default reporting technology?

Beginning April 1, 2016, CA stopped distributing CA Business Intelligence 4.1 (CABI 4.1; with SAP Business Objects) in any of its products globally. CA Service Management customers have been asking for an embedded reporting technology with a light footprint, ease-of-use and administration, drag-and-drop self-service business intelligence, ad hoc analysis, etc. TIBCO Jaspersoft-based CABI 6.2 meets those needs.

 

What’s the End-of-Service date for CABI 4.1 (with SAP Business Objects)?

For customers who obtained CABI 4.1 along with CA Service Management, CABI 4.1 will continue to be supported until December 31, 2018 or until the End-of-Service for CA Service Management 14.1 products, whichever is earlier. The End-of-Service date for CA Service Management 14.1 products is not announced yet.

 

We have an enterprise license for SAP Business Objects. Can we continue using CABI 4.1 content included with the CA Service Management products?

Yes. CABI 4.1 content is available on product installation media for CA Service Desk Manager, CA Service Catalog and CA Asset Portfolio Management, and can be used with custom implementations of SAP Business Objects. However, CA will provide support for CABI 4.1 out-of-the-box content ONLY in these cases.

 

What versions of CA Service Management products support CABI 6.2?

CABI 6.2 is supported with CA Service Management 14.1 products with the latest cumulative patch i.e. CA SDM 14.1.03, CA Service Catalog 14.1.02, and CA Asset Portfolio Management 14.1.02.

 

What out-of-the-box reports are included with CABI 6.2?

This release includes limited but some very valuable out-of-the-box reports for CA SDM, CA Service Catalog and CA Asset Portfolio Management. These reports were selected for inclusion through a survey late last year where a number of customers indicated their top preferences for default content. Please be aware of this as you plan your migration. We also encourage community members to submit report content ideas that would benefit the broader community. Such ideas, if voted well by the community members, will be considered for inclusion in out-of-the-box content set in the future.

 

Are there any things that can help convert reports from CABI 4.1 to CABI 6.2?

Though End-of-Service for CABI 4.1 is considerably far off in time, it is prudent to begin content migration planning from CABI 4.1 to CABI 6.2 early. Although there is no automated mechanism to migrate the report content, CABI 6.2 tools are easy to use and proper planning can expedite content migration.

 

Jaspersoft Studio is the report designer tool for JasperReports and JasperReports Server. Report developers can use Jaspersoft Studio to create sophisticated report layouts containing charts, sub reports, images, crosstabs, and more. Advanced and first-time report developers can easily adapt to the report design environment that is powerful and intuitive. Jaspersoft Studio is available as an Eclipse plug-in so developers who use Eclipse as their primary development tool can benefit from the capabilities of the Eclipse platform while developing reports.

 

Jaspersoft Studio offers useful capabilities for efficient report creation and maintenance. Features such as improved pixel precision and inheritance facilitate developers in quickly designing high quality reports.

 

Jaspersoft Studio can be downloaded from the TIBCO Jaspersoft web site, and the license included with CABI 6.2 for CA Service Management can be applied on Jaspersoft Studio.

 

We are putting together a CA Education course focused on transitioning CABI 4.1 reports to CABI 6.2 to help with migration planning.

 

We also encourage community members to submit report content ideas that would benefit the broader community. Such ideas, if voted well by the community members, will be considered for inclusion in out-of-the-box content set in the future.

 

Does CABI 6.2 offer adhoc reporting capability? What is the equivalent of CABI 4.1 (Business Objects) ‘Universe’ in CABI 6.2?

Jaspersoft delivers a very powerful ad hoc analysis and self-service business intelligence capability enabled by Jaspersoft Domains and Drag-n-Drop visualization. Jaspersoft Domains (like Universes) can be accessed and modified via a browser. The report designer tool also offers a powerful expression editor incorporating several built-in functions and the ability to create new ones.

 

Currently CABI 6.2 for CA Service Management does not include out-of-the-box domains. However, creation of domains in Jaspersoft is very easy - though it does require architectural considerations and planning around data structures and joins.

 

How would the Offline Reporting capability work with CABI 6.2 with CA Service Desk Manager?

Offline reporting procedures will work in a similar fashion in CABI 6.2 to that of CABI 4.1. The Offline Reporting procedure supported within the CA Service Management solution leverages the Transactional Replication capability offered by the Microsoft SQL Server database. CABI 6.2 is then configured with the replicated instance of the database. For reporting off of CA Service Desk Manager replicated data a service desk instance is required in the replicated environment. Please visit the Offline Reporting topic under CA Service Management documentation Wiki for more details.

 

 

Where do I find education materials for CABI 6.2?

Details of CA Education courses as well as access to TIBCO Jaspersoft online learning portal is available through CA Service Management DocOps space.

 

Have a question that is not answered?

Please add your question to the comment section of this blog. We will review your question and answer your question at the earliest possible opportunity.

 

Related Links

https://communities.ca.com/message/241869353

https://communities.ca.com/external-link.jspa?url=http%3A%2F%2Fwww.ca.com%2Fus%2Fsupport%2Fca-support-online%2Fproduct-content%2Fstatus%2Fannouncement-documents%2F2016%2Fca-business-intelligence-cabi-migration-to-jaspersoft.aspx

 

We are pleased to announce the availability of CA Service Management 14.1.03. This release is a value pack delivered as a cumulative patch for CA Service Desk Manager 14.1 and above.

 

The most notable addition in the release is the new xFlow user experience for your service desk analysts. It provides them with a complete contextual understanding of the work that needs to get done and why and is optimized to provide the right resources at the right time to solve issues quicker. The key features of the xFlow analyst user experience include:

 

  1. Heat: A multi-dimensional scoring model to prioritize the ticket backlog using prioritization factors that analysts use every day.
  2. Weather: At-a-glance view of an analyst's day. Weather aggregates individual queue, team queue, and environment change elements together to provide analysts with a holistic view of the current work environment and upcoming work.
  3. Work Streams: Work Streams help organize tickets in desired fashion to achieve higher degree of efficiency when analysts work across multiple queues.
  4. Command Bar: A single text box with active assistance that drives keyword-based actions to capture and manage ticket information more efficiently and quickly.
  5. Story Timeline: A sequential at-a-glance view of a ticket’s history enabling quicker understanding and easier handoffs.
  6. Suggested Experts and Solutions: Recommendations for the IT experts best rated to assist on an issue and suggested solutions based on knowledge, similar incidents and information from external sources.

 

This update also includes several quality, stability, and security improvements and bug fixes.

 

You can download your copy of CA Service Management 14.1.03 from CA Support Online CA Service Management Solutions & Patches.

 

We encourage you to visit CA Service Management documentation wiki to review what’s new in this release and how to implement the update. You can also view a Community Webcast that covers release overview.

Dear Community Member,

 

The next 'end of sprint demo' under CA Service Management 'Hampi' Validation program is scheduled for Tuesday, April 12, 10 AM ET. We will also provide an update on hands-on validation activities.

 

If you have already signed up for the validation program, please download the calendar invite here - https://validate.ca.com/project/article/item.html?cap=F2B02079ABFA495D81344D57E4E09310&arttypeid={B4ADE67C-C31C-46AB-93C…

 

If you have not signed up for the validation program yet, you can do so here - https://validate.ca.com/callout/?callid={D3C08DBB-B12E-4E35-A955-405C5F71D43A}

 

It's recommended that you view the recording of the previous 'end of sprint demo' sessions to catch up on what we have covered so far. We look forward to having you join us on April 12.

A few years back CA's move to 'gold key' provided its customers with a simplified license management approach for CA products. A CA product with a 'gold key' assumes that the customer is using the product per the terms, conditions and license metrics defined in the contract, and doesn't enforce a programmatic license check. While this mechanism eliminates the complexities involved with license keys and associated maintenance, it also transfers, almost entirely, the onus of ensuring license compliance to application administrators.

 

This blog explains the method for determining CA BSI license usage to help application administrators in ensuring compliance.

 

CA BSI has a UI screen buried in the product that provides usage information summarized on a single page. This page can be accessed by directly typing http://<bsiserver>/Licenses/Licenses.aspx  in a browser's address bar, where <bsiserver> should be replaced with the web server host/domain name. This should bring up a page similar to the image below:

 

bsi_lic.png

 

Here the 'Used' column is relevant from usage tracking perspective. It provides the number for each metric actively being used. The 'Maximum' column is not relevant as the 'gold key' transition removed maximum limits as enforced by the product earlier. For obtaining the accurate maximum limits for license metrics the contract document should be referred.

 

Name

Description

Adapters

Number of adapters that are currently connected to the CA BSI server.

Concurrent Users

Number of current concurrent users.

Contracts

Number of contracts currently defined in the system.

Metrics

Number of Metrics currently defined in the system.

Contract Parties

Number of contract parties currently defined in the system.

Reports

Number of saved reports in the system

Users

Total number of users defined in the system.

 

It's recommended that application administrators review this information at frequent intervals to take note of usage and address any compliance gaps.

 

Dear Community Member,

 

The next 'end of sprint demo' under CA Service Management 'Hampi' Validation program is scheduled for Friday, March 18, 10 AM ET. We will also kick-off the hands-on validation activity in this call to provide the validation participants with a hosted environment to play around with the features that we are building for the next release.

 

If you have already signed up for the validation program, please download the calendar invite here - https://validate.ca.com/project/article/admin/item.html?cap=F2B02079ABFA495D81344D57E4E09310&artid={29F1D1C9C3FC4166A3D5…

 

If you have not signed up for the validation program yet, you can do so here - https://validate.ca.com/callout/?callid={D3C08DBB-B12E-4E35-A955-405C5F71D43A}

 

It's recommended that you view the recording of the previous 'end of sprint demo' sessions to catch up on what we have covered so far. We look forward to having you join us on March 18.

Dear Community Member,

 

The next 'end of sprint demo' under CA Service Management 'Hampi' Validation program is scheduled for Tuesday, February 09, 10 AM ET.

 

If you have already signed up for the validation program, please download the calendar invite here - https://validate.ca.com/project/article/item.html?cap=F2B02079ABFA495D81344D57E4E09310&arttypeid={B4ADE67C-C31C-46AB-93CE-C973E3A1E046}&artid={29F1D1C9-C3FC-4166-A3D5-A45FF15E7DBC}

 

If you have not signed up for the validation program yet, you can do so here - https://validate.ca.com/callout/?callid={D3C08DBB-B12E-4E35-A955-405C5F71D43A}

 

It's recommended that you view the recording of the previous 'end of sprint demo' to catch up on what we have covered so far if you could not join us for the previous 'end of sprint demo'. We look forward to having you join us on February 9.

Dear Community Member,

 

We are pleased to announce that the latest release of CA Configuration Automation – 12.8.3, is now supported with CA Service Desk Manager 14.1 and 12.9.

 

Should you need any additional assistance with this or have questions, you can contact us at CA Support Online

Dear Community Member,

 

CA Service Management 'Hampi' - the next major release of CA Service Management - is taking shape in our engineering lab, and we would like to get your feedback at every iteration as we transform ideas into features. We plan to conduct series of events e.g. end of sprint demos, hands-on validation, deep-dive discussions etc. under the validation program for the release, and the end of sprint demo on January 21 is the first event in that series. We invite you for a preview presentation and demo by the product team. 

 

The core theme of this release will revolve around Analyst User Experience.  So, we also request that you share this information with Level-1/Level-2 Analysts in your organization who may be interested in participating in the validation events to share their first-hand feedback.

 

If you signed up for the previous validation programs, then you  need not sign up again. You can access the details here - validation project home page, End of sprint demo calendar invite.

 

If you could not join us in the previous validation programs, then please sign up here - https://validate.ca.com/callout/?callid={D3C08DBB-B12E-4E35-A955-405C5F71D43A}

 

Thank you for your attention, time, and effort in helping us validate the CA Service Management releases. We look forward to having you join us.

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. This message is to inform customers of the impact that Microsoft’s announcement on August 7, 2014 to retire support for certain versions of Internet Explorer will have on your organization’s use of CA Service Management (CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager).

 

On August 7, 2014, Microsoft made a significant change in its Internet Explorer Support policy.  Effective TUESDAY, JANUARY 12, 2016, only the most current version of Internet Explorer available for a supported operating system will receive technical support and security updates. With regards to CA Service Management, there are two potential sets of impacts:

 

The supported GA versions (12.9 and 14.1) of CA Service Management are compatible with the latest version of Microsoft Internet Explorer (i.e. Microsoft Internet Explorer 11), and customers are encouraged to start using the same in conjunction with CA Service Management.

 

Customers can continue using the prior versions of Microsoft Internet Explorer that are noted as "supported" in the support matrices for CA Service Desk Manager 12.9, CA Service Catalog 12.9, CA IT Asset Manager 12.9, and CA Service Management 14.1. However, after TUESDAY, JANUARY 12, 2016, CA Technologies will no longer provide any fixes, patches, service packs, updates, upgrades, programmatic changes or coverage for any issues resulting from such usage. Customers can continue to contact CA Support after TUESDAY, JANUARY 12, 2016, for basic configuration, usage, and troubleshooting of CA Service Management with Microsoft Internet Explorer 8, 9, or 10 on an “as is” basis. If a workaround cannot be determined, the customer understands that their problem will be deemed “irresolvable.”

 

At this time, we encourage you to plan for the impacts listed above. As a reminder, CA Service Management also supports versions of other browsers - Mozilla Firefox and Google Chrome - as noted in the support matrices of the supported GA versions.

 

If you have any questions regarding the support schedule, please contact CA Service Management Technical Support via the CA Support Online portal.  Our Technical Support Lifecycle Policy is also available at this site.

 

Your success is very important to us, and we look forward to continuing our successful partnership with you.