• Service Desk Manager - How to move Universe from one system to other

    Hello,   I contact to the CA Service Desk Community, because we need to know how to move the BOXI universe from one environment to other. If exists any document that describe step by step this procedure and can ...
    Patricio_1979
    last modified by Patricio_1979
  • CA ITSM - Ask a Question, Get an Answer (March 15 - March 22)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA Service Management "Meet the Experts" Community Webcast Series

    Listed below are the upcoming and recorded community webcast series. We will update each topic with the recording once complete, and update new sessions at the beginning of each quarter. Please continue to visit this ...
    Chris_Hackett
    last modified by Chris_Hackett
  • What you may have missed in the CA Service Management Community! February 2019

    Dear CA Service Management Community Member,   With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.     UPCOMING EVENTS   ...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA Service Management 17.2 Webcast Tuesday!

    Make sure to attend tomorrow's (March 12th) community webcast at 11am ET (New York time zone) covering CA Service Management 17.2. The webcast will be presented by our Product Management and Marketing teams and will c...
    Allen_Houpt
    created by Allen_Houpt
  • CA ITSM - Ask a Question, Get an Answer (March 1 - March 8)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • Customer webcast: Discovery Health - getting more ROI from CASM

    Watch the recording of this Community webcast where Discovery Health's Head of Business Systems, Zel-Louise Van Den Heever, presents their use of CA Service Management in non-IT use cases. This is the s...
    Allen_Houpt
    last modified by Allen_Houpt
  • [REPLAY] CA Service Management at Discovery Health: Stretching the Boundaries of ITSM – February 26, 2019

    Open video

    Chris_Hackett
    last modified by Chris_Hackett
  • CA ITSM - Ask a Question, Get an Answer (February 22 - March 1)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA ITSM - Ask a Question, Get an Answer (February 15 - February 22)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA ITSM - Ask a Question, Get an Answer (February 8 - February 15)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • JasperServer not redirecting homePage depending on role

    Hi all,   I have an issue where i tried to configure jasperserver-servlet-pro.xml (tried also in jasperserver-servlet.xml)to redirect when user with ROLE_HOME log in, but it's not redirecting at all... Changed t...
    dhrzic
    last modified by dhrzic
  • Workshift timing mismatch while extracting the report.

    Hi All, I have a scenario in which Customer has defined workshift timing with holidays in the workshift detail page but when we are extracting the report we are getting a total time for close the ticket including the...
    bhaku04
    last modified by bhaku04
  • What you may have missed in the CA Service Management Community! January 2019

    Dear CA Service Management Community Member,   With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.   NEW BLOG   Frequently Asked ...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA ITSM - Ask a Question, Get an Answer (February 1 - February 8)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • HTTP Status 404 -/jaspersever-pro/

    Hello CA Friends,   Installation of CA Business Intelligence Failed I got a problem during installation jasper report server.Can any one help me out to solve this problem. Error has attached.... 
    SSDCG
    last modified by SSDCG
  • CA ITSM - Ask a Question, Get an Answer (January 25 - February 1)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA ITSM - Ask a Question, Get an Answer (January 18 - January 25)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • Calculated Data Lock and Unlock

    Hi All,   I am trying to better understand the behavior of the Calculated Data Lock and Unlock features. Looking into docops.ca.com I found:   Calculated Data Lock - CA Business Service Insight - 8.3.5 - C...
    mazvi01
    last modified by mazvi01
  • Tip: Receive "Proactive Notifications" for CA Service Management products

    TIP A reminder to sign up for "Proactive Notifications" if you are managing a CA product.   This email distribution list is used for important information, such as Hyper Notifications, like the current one...
    Kyle_R
    last modified by Kyle_R