• not able to login CMC, in SIA throws error failed to decrypt object 100....

    Hi All,   We have installed CABI 4.1 on our test environment. It was running fine previously. Because of some memory issue, we have deleted BO CMS logs, post deleting we are not able to login CMC link, throwing ...
    tims.registration
    last modified by tims.registration
  • CA ITSM - Ask a Question, Get an Answer (November 30 - December 7)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA Support Chat, Down?

    Has something happened with the CA product chat support?   It appears to have been in a gray state for sometime now. Is this new? Is this feature returning? Thanks!
    jordanreich
    last modified by jordanreich
  • FCR And MTTR report in Bi lauch Pad

    Hi All,   I am planning to create FCR (first call resolution ) and MTTR (Mean time to resolve) report in Bi Launch pad.   Can anyone tell the procedure or steps how to create the same , what are all the fi...
    yusuf.khan
    last modified by yusuf.khan
  • Project Management help need in CMDB Scope Creation and Requirement Gathering

    I am trying to perform a Requirement Gathering and Freeze scope for a CMDB implementation for Barco. Anyone who has an experience on Project managing E2E implementation of CMDB around defining Business processes, who ...
    AmitJ
    last modified by AmitJ
  • CA / Pink Webcast - The Great Debate:To ESM or to Just ITSM?

    NEW: This will be an Interview Style Webcast and you can submit questions during the session. Don't miss it or watch the recording. Continuing with our webcast series on how ITSM shops can get more value from current...
    Allen_Houpt
    last modified by Allen_Houpt
  • CA ITSM - Ask a Question, Get an Answer (November 16 - November 23)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • Transition to Broadcom and a Pause in Some Virtual Events Programs

    As I'm sure you've read/seen by now, Broadcom's acquisition of CA Technologies is now complete. Because of some changes we're making to our systems (webcasts, registration, etc.) we will be pausing our product roadmap...
    Chris_Hackett
    created by Chris_Hackett
  • CA ITSM - Ask a Question, Get an Answer (November 9 - November 16)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA ITSM - Ask a Question, Get an Answer (October 26 - November 2)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA ITSM - Ask a Question, Get an Answer (October 19 - October 26)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA BSI: Handling Multiple Adapters within Business Logic

    Hello Team,  I need your assistance to create business logic where we have one resource which is mapped to 1 event type and that event type is mapped to 4 adapters. Each of the adapter has SLA target defined hen...
    hasan.md
    last modified by hasan.md
  • ITSM: Whats Hot, New, Next and Not!

    CA Virtual Summit CA is hosted a Virtual Summit that included an ITSM track entitled "ITSM: What's Hot, New, Next and Not!"   We assembled a cast of ITSM industry analysts, industry experts and CA experts w...
    Allen_Houpt
    last modified by Allen_Houpt
  • Woolworths: Taking CA Service Management Beyond IT

    Make sure to check out this Community webcast recording where Woolworths' Head of IT Operations & Service, Qaneet Laher, presents their use of CA Service Management (especially CA Service Desk) in n...
    Allen_Houpt
    last modified by Allen_Houpt
  • CA & Pink Elephant Webcast - Recording

    Check out this webcast recording by CA and Pink Elephant's George Spalding covering why understanding and taking advantage of Enterprise Service Management (ESM) is so important for ITSM teams. This webcast compl...
    Allen_Houpt
    last modified by Allen_Houpt
  • CA ITSM - Ask a Question, Get an Answer (October 12 - October 19)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • What you may have missed in the CA Service Management Community! September 2018

      Dear CA Service Management Community Member,   With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.     UPCOMING   Roa...
    Chris_Hackett
    last modified by Chris_Hackett
  • Adding warnings/restrictions when customer removes a vital method (e.g. OnRegistration method) from a metric business logic

    score1
    Not planned
    1 vote
    When a metric being calculated by the engine does not have a vital method (e.g. OnRegistration method) an error is thrown. Adding a check when a change is done to the metric business logic or a business logic module ...
    tammy_faucher
    last modified by tammy_faucher
  • Proposing a filtered choice of Time range (in report folder) according to the granularity set in the calculation granularity

    score0
    Not planned
    0 votes
    The granularity set in calculation granularity is : “month”, “quarter”, “year”.So, it should be expected to have only these 3 values (year, quarter and month) proposed in the Time r...
    CJAP.
    last modified by CJAP.
  • CA BSI Allow the Custom Navigation tab in Dashviews to link to other Dashboard pages

    score0
    Not planned
    0 votes
    Being able to link to other Dashboard pages would allow end users viewing dashboards to easily navigate from an overall view of the environment to more detailed specific pages for SLA metrics without having to search ...
    KathyGrimm
    last modified by KathyGrimm