• CA ITSM - Ask a Question, Get an Answer (October 26 - November 2)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA ITSM - Ask a Question, Get an Answer (October 19 - October 26)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA BSI: Handling Multiple Adapters within Business Logic

    Hello Team,  I need your assistance to create business logic where we have one resource which is mapped to 1 event type and that event type is mapped to 4 adapters. Each of the adapter has SLA target defined hen...
    hasan.md
    last modified by hasan.md
  • ITSM: Whats Hot, New, Next and Not!

    CA Virtual Summit CA is hosted a Virtual Summit that included an ITSM track entitled "ITSM: What's Hot, New, Next and Not!"   We assembled a cast of ITSM industry analysts, industry experts and CA experts w...
    Allen_Houpt
    last modified by Allen_Houpt
  • Woolworths: Taking CA Service Management Beyond IT

    Make sure to check out this Community webcast recording where Woolworths' Head of IT Operations & Service, Qaneet Laher, presents their use of CA Service Management (especially CA Service Desk) in n...
    Allen_Houpt
    last modified by Allen_Houpt
  • CA & Pink Elephant Webcast - Recording

    Check out this webcast recording by CA and Pink Elephant's George Spalding covering why understanding and taking advantage of Enterprise Service Management (ESM) is so important for ITSM teams. This webcast compl...
    Allen_Houpt
    last modified by Allen_Houpt
  • CA ITSM - Ask a Question, Get an Answer (October 12 - October 19)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • What you may have missed in the CA Service Management Community! September 2018

      Dear CA Service Management Community Member,   With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.     UPCOMING   Roa...
    Chris_Hackett
    last modified by Chris_Hackett
  • Adding warnings/restrictions when customer removes a vital method (e.g. OnRegistration method) from a metric business logic

    score1
    Not planned
    1 vote
    When a metric being calculated by the engine does not have a vital method (e.g. OnRegistration method) an error is thrown. Adding a check when a change is done to the metric business logic or a business logic module ...
    tammy_faucher
    last modified by tammy_faucher
  • Proposing a filtered choice of Time range (in report folder) according to the granularity set in the calculation granularity

    score0
    Not planned
    0 votes
    The granularity set in calculation granularity is : “month”, “quarter”, “year”.So, it should be expected to have only these 3 values (year, quarter and month) proposed in the Time r...
    CJAP.
    last modified by CJAP.
  • CA BSI Allow the Custom Navigation tab in Dashviews to link to other Dashboard pages

    score0
    Not planned
    0 votes
    Being able to link to other Dashboard pages would allow end users viewing dashboards to easily navigate from an overall view of the environment to more detailed specific pages for SLA metrics without having to search ...
    KathyGrimm
    last modified by KathyGrimm
  • [ROADMAP] CA ITSM - October 03, 2018 @10 a.m. ET - EMEA

    10/3/18 2:00 PM
    We heard you ask for more information about where your CA product investment is going. Attending a Product Roadmap session is an opportunity for you to get a clear view of what’s coming down the road, including ...
    Chris_Hackett
    last modified by Chris_Hackett
    [ROADMAP] CA ITSM - October 03, 2018 @10 a.m. ET - EMEA
    Back
  • Sprectrum /NMS integration with CA SDM

    We have requirement coming in for updating spectrum/NMS alerts information by CA SDM   for example, if there is an update in description field some of the update can be sent back to Spectrum /NMS system to updat...
    gupas07
    last modified by gupas07
  • CA ITSM - Ask a Question, Get an Answer (September 28 - October 5)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • Data Migration from HP Service Manager to CA SDM

    Hi,    Are you aware if we have attempted migration of historical data from HP Service Manager 9.x to CA SDM (any version preferably the latest i.e 17.x)    Regds, Ashutosh.
    gupas07
    last modified by gupas07
  • Metric calculation stuck in BSI

    Hello,   We have a Business logic which calculates % downtime of a solution. It uses a 2D array and we get a run-time exception :subscript out of range Ubound.   Earlier we used to simply re commit the lo...
    varnima25
    last modified by varnima25
  • CA ITSM - Ask a Question, Get an Answer (September 21 - September 28)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • Disaster Recovery in CA Service Desk Manager (ITSM)

    Hello Everyone,   We've received a few general questions on "Disaster Recovery" for CA Service Desk Manager, so I thought I'd write up an introductory guide.   KB000115305 - How to perform Disaster Reco...
    Kyle_R
    created by Kyle_R
  • What you may have missed in the CA Service Management Community! August 2018

      Dear CA Service Management Community Member,   With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.     UPCOMING   Roa...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA ITSM - Ask a Question, Get an Answer (September 7 - September 14)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett