• CA ITSM - Ask a Question, Get an Answer (November 9 - November 16)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • Disadvantages importing data

    Hi, I'm learning with Asset, I'm using version 17 where I'm presenting problems with importing data. I do not know if it has something to do with the language since it is installed in Spanish or is a problem directly ...
    Andreina
    last modified by Andreina
  • Project Management help need in CMDB Scope Creation and Requirement Gathering

    I am trying to perform a Requirement Gathering and Freeze scope for a CMDB implementation for Barco. Anyone who has an experience on Project managing E2E implementation of CMDB around defining Business processes, who ...
    AmitJ
    created by AmitJ
  • Calculate Demand but ignore it in the Compliance report (SAM)

    score5
    New
    5 votes
    How can we automate the way to calculate Demand but ignore it in the Compliance report. We've a manual way of achieving this process, but it would be a tough thing to do it manually everytime. Manual process : ...
    POCHABOINA
    last modified by POCHABOINA
  • Entities in contract scope cannot see the licenses covering their usage (in Effective License view)

    score1
    Wish-Listed
    1 vote
    FROM CUSTOMER: As a Group Administrator, I have created a contract covering several entities of the Group. In the contract scope, I selected all  cost centers covered by the unlimited license attached to this con...
    avemi03
    last modified by avemi03
  • CA SAM add User/Device to License Import Pool

    score1
    Not planned
    1 vote
    Hi Friends! Importing Licenses into CA SAM is quite important - especially if yu have to deal with a high number of single licenses. For covering OEM-Licenses, though it would be handy importing the device-assignmen...
    TomStarke
    last modified by TomStarke
  • Access to installation details from the Financial screen

    score11
    Not planned
    11 votes
    Request a link on the effective demand column to have a direct access to the list on servers with the installed software. Note the same information in the Compliance screen already have this link to access the detail ...
    fjcoto
    last modified by fjcoto
  • CA SAM - Improve History Cleanup

    score16
    Delivered
    16 votes
    CA SAM History Cleanup is only available from the Tool Menu. Furthermore, cleanup his transactional (row by row), which means it takes a very long time to perform for big installations (several days...) and needs an e...
    Francois Auvray
    last modified by Francois Auvray
  • CA ITSM - Ask a Question, Get an Answer (October 26 - November 2)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • Fuzzy Text is Displayed on the Web Interface

    After implementing CA Service Management 17.X, fuzzy text is displayed on the web interface. This font is difficult for few users to read and understand. As a workaround, users can override the default font for t...
    agara04
    last modified by agara04
  • CA Business Intelligence JasperReports Server 6.2 for CA Service Management is now available

    Dear Community Member,   We are pleased to announce the availability of CA Business Intelligence JasperReports Server 6.2 (CABI 6.2) for CA Service Management  - CA Service Desk Manager, CA Service Catalog,...
    kumra92
    last modified by kumra92
  • CA ITSM - Ask a Question, Get an Answer (October 19 - October 26)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • ITSM: Whats Hot, New, Next and Not!

    CA Virtual Summit CA is hosted a Virtual Summit that included an ITSM track entitled "ITSM: What's Hot, New, Next and Not!"   We assembled a cast of ITSM industry analysts, industry experts and CA experts w...
    Allen_Houpt
    last modified by Allen_Houpt
  • Woolworths: Taking CA Service Management Beyond IT

    Make sure to check out this Community webcast recording where Woolworths' Head of IT Operations & Service, Qaneet Laher, presents their use of CA Service Management (especially CA Service Desk) in n...
    Allen_Houpt
    last modified by Allen_Houpt
  • CA & Pink Elephant Webcast - Recording

    Check out this webcast recording by CA and Pink Elephant's George Spalding covering why understanding and taking advantage of Enterprise Service Management (ESM) is so important for ITSM teams. This webcast compl...
    Allen_Houpt
    last modified by Allen_Houpt
  • CA ITSM - Ask a Question, Get an Answer (October 12 - October 19)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • What you may have missed in the CA Service Management Community! September 2018

      Dear CA Service Management Community Member,   With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.     UPCOMING   Roa...
    Chris_Hackett
    last modified by Chris_Hackett
  • General Availability Announcement for CA Business Intelligence JasperReports® Server 6.4.3 and CA Process Automation 4.3.03 for CA Service Management

      CA Business Intelligence JasperReports® Server 6.4.3 and CA Process Automation 4.3.03 for CA Service Management   October 8, 2018   To:         ...
    Vicki_Ratchford
    last modified by Vicki_Ratchford
  • SCCM Raw ARP connector is not running.

    SCCM Raw ARP Connector is not running in our CAITAM version 3.6.6 p6 tool. It has got 3 steps and every time, it is getting stuck in 2nd Step which is Ignore Signatures Step. Please advise. 
    Panigrahia
    created by Panigrahia
  • CA SAM Master Catalog 5.5.7 Available

    A CA Software Master Asset Manager Master Catalog Update Version 5.5.7 has been posted to CA Software Asset Manager Solutions and Catalogs Index page on CA Support Online. You can find the link for this...
    avemi03
    created by avemi03