It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i... Hello, I contact to the CA Service Desk Community, because we need to know how to move the BOXI universe from one environment to other. If exists any document that describe step by step this procedure and can ... Hi Experts, Presently we are using boxi 3.1 where we have few reports which contains dashboard(many pic chart bar chart etc in a one report). Now I am preparing all the reports in Jasper Studio.Please gu... CA Service Management (CASM) received a Market Leader rating in industry analyst firm Research in Action's recently published ITSM / ESM Vendor Selection Matrix: The Top 20 Global Vendors 2019. CASM was... Hi All, we observed below error message during KD document creation. stdlog.0:01/10 14:56:10.59 servername123 kt_daemon 28283 ERRO...
Would a good idea to show total time (in business hours) spent in each status and total time in the ticket in business hours too. Hi Jasper Fans, :-) I would like to ask - does the CA Business Intelligence JasperReports® Server - 6.4.3 support load balancer F5? Thanks Jan
PdmToday functionality should be expanded for both Last Quarter (The True Last Quarter) and Last Week (The true Last week). Last Week - Running a weekly report on the 'Past 7 days' only shows data that i... It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i... Listed below are the upcoming and recorded community webcast series. We will update each topic with the recording once complete, and update new sessions at the beginning of each quarter. Please continue to visit this ... Dear CA Service Management Community Member, With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything. UPCOMING EVENTS ... Hello everybody, Currently, I am working with a report, in CABI 4.1 I added a date filter, but when I select it it appears with the format: mm/dd/yyyy hh:mm:ss AM/PM. There is a way to change the format, so... Make sure to attend tomorrow's (March 12th) community webcast at 11am ET (New York time zone) covering CA Service Management 17.2. The webcast will be presented by our Product Management and Marketing teams and will c... Hi everyone, Good afternoon, Currently, I am working with some reports in CABI 4.1. These reports, I export them from Crystal Report, but when I execute them, for some reason they ask for my credentials. ... In Boxi i used below code on Measure Qualification to get count details =Count([resolved (1)].[Ref Num]) Now i want to create this type field on Jasper studio how to create? Please ... When writing reports for specific groups in service desk it seems that Jasper doesn't apply any rhyme or reason to its permissions when reading those reports back in vs the user that is logged in to see those requests... It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i... Unable to see creation_date column in nr table, Please help me for this same. Watch the recording of this Community webcast where Discovery Health's Head of Business Systems, Zel-Louise Van Den Heever, presents their use of CA Service Management in non-IT use cases. This is the s...