• CA ITSM - Ask a Question, Get an Answer (January 18 - January 25)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • Duration of the Ticket in different groups

    Hi All.   I am new to the Boxi Reporting and i need some assistance.   I have a request to show on a report how long the call(Ticket) has been with different groups until the call has been resolved.  ...
    wgerber
    last modified by wgerber
  • Tip: Receive "Proactive Notifications" for CA Service Management products

    TIP A reminder to sign up for "Proactive Notifications" if you are managing a CA product.   This email distribution list is used for important information, such as Hyper Notifications, like the current one...
    Kyle_R
    last modified by Kyle_R
  • How to sign up for CA Product Proactive Notifications

    You may request proactive email notifications from CA for any of your CA products.  The notifications are categorized as critical, advisory or product updates. See the attached document for details on how to sig...
    Gale_Bacon
    last modified by Gale_Bacon
  • Jasper Time Values in Chart

    Someone know how to create a chart in Jasper Studio that have time values in ghaph axis: What I want is something like picture above, but if I try it the graph show axis values but no values are plotted.
    paulofreire75
    last modified by paulofreire75
  • CA ITSM - Ask a Question, Get an Answer (January 11 - January 18)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • ITAM Unable to login

    D:\EEMSetup\EEMCertUtilities>EEMCertUtilities.exe 10.121.2.79 APM eiamadmin ca123ca4 ca123ca$ 2019-01-08 15:30:38,586 [4592] ERROR com.ca.eiam.cpoz.PozFactory - attachPoz - unable to attach [Attach Error: PozError...
    NiitTechnologies
    last modified by NiitTechnologies
  • CA ITSM - Ask a Question, Get an Answer (January 4 - January 11)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA ITSM - Ask a Question, Get an Answer (December 28 - January 4)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • Problem with Jasper Reports After Migration

    I migrated jasper from Version 6.2 to Version 6.4.3 After migration some reports has formating problems. This report is from version 6.2 In the "Tickets por Categoria (TOP 10)" chart, the bar labels are not being...
    paulofreire75
    last modified by paulofreire75
  • CA ITSM - Ask a Question, Get an Answer (December 21 - December 28)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • Jasper Studio, filtering on a date range

    Hi, can you help me to create the date range (start_date, end_Date) in report over ODBC drivers? 1) I create new report wiht query SELECT casd.cr.open_date, casd.cr.id, casd.cr.assignee_combo_name FROM casd.cr 2)...
    jan.pokorny
    last modified by jan.pokorny
  • CA ITSM - Ask a Question, Get an Answer (December 14 - December 21)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA ITSM - Ask a Question, Get an Answer (December 7 - December 14)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • not able to login CMC, in SIA throws error failed to decrypt object 100....

    Hi All,   We have installed CABI 4.1 on our test environment. It was running fine previously. Because of some memory issue, we have deleted BO CMS logs, post deleting we are not able to login CMC link, throwing ...
    tims.registration
    last modified by tims.registration
  • Repository Hierarchy and Best Practices

    We are looking for best practices to manage the Jasperserver repository hierarchy and repository best practices.   We have multiple organizations writing reports. In CABI 4.1, we created a hierarchy in Folders....
    john.wohlgemuth
    last modified by john.wohlgemuth
  • CABI 6.2 Incidents created in special timeframes

    Hi team, In CABI 6.2 a report is needed that shows all Incidents for one month, that were created before 09:00 and after 15:00 per day. Is it possible to define such a condition?   Regards    Baerbel
    veiba02
    last modified by veiba02
  • Jasper license

    I am looking for the conditions for the Jasper's license that is included within Service Management licensing.  Does anyone know where I can find this information? Thanks in advance! MT
    MT-uy
    last modified by MT-uy
  • CA ITSM - Ask a Question, Get an Answer (November 30 - December 7)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • Editing crystal report(MTTR-MTTA)

    Hi Team,   We are using CA SD r14.1 and CABI, we have a crystal report in CA BI named MTTR-MTTA (under CA Report->Incident->Effectiveness) and had below queries regarding this report:  ...
    Pushpith
    last modified by Pushpith