• CA ITSM - Ask a Question, Get an Answer (March 22 - March 29)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • Service Desk Manager - How to move Universe from one system to other

    Hello,   I contact to the CA Service Desk Community, because we need to know how to move the BOXI universe from one environment to other. If exists any document that describe step by step this procedure and can ...
    Patricio_1979
    last modified by Patricio_1979
  • unable to open BI launchpad CA servicedesk manager

    NiitTechnologies
    last modified by NiitTechnologies
  • How to create Dashboard using Jasper Studio ?

    Hi Experts, Presently we are using boxi 3.1 where we have few reports which contains dashboard(many pic chart bar chart etc in a one report).   Now I am preparing all the reports in Jasper Studio.Please gu...
    SiladityaDhar
    last modified by SiladityaDhar
  • CA Service Management #3 in Analyst Rankings

    CA Service Management (CASM) received a Market Leader rating in industry analyst firm Research in Action's recently published ITSM / ESM Vendor Selection Matrix: The Top 20 Global Vendors 2019. CASM was...
    Allen_Houpt
    last modified by Allen_Houpt
  • CSkeletonsPostCI failed

    Hi All,   we observed below error message during KD document creation.   stdlog.0:01/10 14:56:10.59 servername123  kt_daemon           28283 ERRO...
    subbaraomahendrakar.1
    last modified by subbaraomahendrakar.1
  • Total time spent in each status

    score105
    Wish-Listed
    105 votes
    Would a good idea to show total time (in business hours) spent in each status and total time in the ticket in business hours too.
    Daniel Geraldi
    last modified by Daniel Geraldi
  • Load Balancer F5

    Hi Jasper Fans, :-) I would like to ask - does the CA Business Intelligence JasperReports® Server - 6.4.3 support load balancer F5? Thanks Jan
    jan.pokorny
    last modified by jan.pokorny
  • BOXI reporting filters for 'Last Week', 'Last Quarter'

    score15
    Delivered
    15 votes
    PdmToday functionality should be expanded for both Last Quarter (The True Last Quarter) and Last Week (The true Last week).    Last Week - Running a weekly report on the 'Past 7 days' only shows data that i...
    tzadell
    last modified by tzadell
  • CA ITSM - Ask a Question, Get an Answer (March 15 - March 22)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA Service Management "Meet the Experts" Community Webcast Series

    Listed below are the upcoming and recorded community webcast series. We will update each topic with the recording once complete, and update new sessions at the beginning of each quarter. Please continue to visit this ...
    Chris_Hackett
    last modified by Chris_Hackett
  • What you may have missed in the CA Service Management Community! February 2019

    Dear CA Service Management Community Member,   With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.     UPCOMING EVENTS   ...
    Chris_Hackett
    last modified by Chris_Hackett
  • change date format in filter

    Hello everybody, Currently, I am working with a report, in CABI 4.1 I added a date filter, but when I select it it appears with the format: mm/dd/yyyy hh:mm:ss AM/PM.   There is a way to change the format, so...
  • CA Service Management 17.2 Webcast Tuesday!

    Make sure to attend tomorrow's (March 12th) community webcast at 11am ET (New York time zone) covering CA Service Management 17.2. The webcast will be presented by our Product Management and Marketing teams and will c...
    Allen_Houpt
    created by Allen_Houpt
  • login in reports Crystal Report

    Hi everyone, Good afternoon, Currently, I am working with some reports in CABI 4.1. These reports, I export them from Crystal Report, but when I execute them, for some reason they ask for my credentials.   ...
  • I Want to create Variables using COUNT function.

    In Boxi i used below code on Measure Qualification to get count details   =Count([resolved (1)].[Ref Num])   Now i want to create this type field on Jasper studio how to create?     Please ...
    SiladityaDhar
    last modified by SiladityaDhar
  • Jasper & SD Group Privileges are Horribly Broken

    When writing reports for specific groups in service desk it seems that Jasper doesn't apply any rhyme or reason to its permissions when reading those reports back in vs the user that is logged in to see those requests...
    j.barger
    last modified by j.barger
  • CA ITSM - Ask a Question, Get an Answer (March 1 - March 8)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • Unable to see creation_date column in nr table

    Unable to see creation_date column in nr table,   Please help me for this same.
    SiladityaDhar
    created by SiladityaDhar
  • Customer webcast: Discovery Health - getting more ROI from CASM

    Watch the recording of this Community webcast where Discovery Health's Head of Business Systems, Zel-Louise Van Den Heever, presents their use of CA Service Management in non-IT use cases. This is the s...
    Allen_Houpt
    last modified by Allen_Houpt