Configure Service Desk Manager Notifications
CA Service Desk Manager 17.0 (CA SDM) is a versatile, comprehensive IT service support solution designed to help you deliver superior end‐user support, request, incident, problem, and knowledge management processes with simplified change and configuration management. CA SDM can consolidate your multiple, disparate help desks and separately manage multiple tenants, all
with the objective of reducing the cost and complexity of managing multiple software instances.
Join CA Service Desk Manager expert, Ralph Godwin for an overview of CA Service Desk Manager 17.0: Basic Administration 200. In this one hour session you receive actual content delivered as if you were in the course.
In Module 9 - Configure CA SDM Notifications you will learn:
- Describe the components of notifications and their functions
- Enable activity notification rules
- Configure default notification rules
- Create notification rules
- Modify notification message templates
WHO SHOULD ATTEND
- Database Administrator
- Service Desk Manager /Administrator
- System Administrator
- Application Administrator
- Implementation Consultant
- IT Architect
- Pre‐Sales Consultant
- Financial Administrator
Space is limited - Don’t miss out on the opportunity for free training on CA Service Desk Manager.
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