• Notification (or any other action) on call back date for the requests

    Add trigger via web screen painter:   POST_VALIDATE zattach_callback_event(call_back_date) 117 FILTER(call_back_date{} && active == 1 && type == 'R');     Create multiple notificati...
    Gutis
    last modified by Gutis
  • CA Service Management 17.2 is now available

    Dear Community Member,   We are pleased to announce that CA Service Management 17.2 is now available. Some of the new features and enhancements included in this release are:   Service Point: A modern user ...
    kumra92
    last modified by kumra92
  • Courtesy Announcement for CASM Customers re EOS for CA Process Automation 4.3 0000 and 4.3 SP01

    CA Technologies, a Broadcom Company, is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA End of Service/End of Life Policy within the Working ...
    jhapr01
    created by jhapr01
  • Frequently Asked Questions for Oracle® Java® in Service Management products

    Frequently Asked Questions for Oracle® Java® in Service Management products.CA Service Desk Manager (SDM), CA Service Catalog (Service Catalog), CA Asset Portfolio Management (APM), CA Business Service Insig...
    jhapr01
    created by jhapr01
  • End of Service announcement for version 14.1 of CA Service Management products

    CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms (https://support.ca.com/us/product-content/recomm...
    Raghu.Rudraraju
    created by Raghu.Rudraraju
  • CA Service Management 17.1 Roll-up Patch 2 (17.1.0.2) Released

    CA Service Management 17.1 Roll-up Patch 2 (17.1.0.2) Released   Dear Community:   On behalf of CA Technologies, a Broadcom Company, we appreciate your business and the opportunity to provide you with high-q...
    jhapr01
    last modified by jhapr01
  • CA Service Management Mobile App 3.1.13 is now available

    Dear Community User,   We are pleased to announce the availability of CA Service Management Mobile App 3.1.13.    This update includes several fixes for the Mobile App along with support for Android 8 a...
    CarolPiccus
    last modified by CarolPiccus
  • BOP-LOGIN Spel Method to get session information

    I was looking for the method to get information about all current sessions in SDM. As I understand bop-login is the process responsible for handling of the sessions. From trigger definition in ldap.maj i have learned ...
    Gutis
    last modified by Gutis
  • Fuzzy Text is Displayed on the Web Interface

    After implementing CA Service Management 17.X, fuzzy text is displayed on the web interface. This font is difficult for few users to read and understand. As a workaround, users can override the default font for t...
    agara04
    last modified by agara04
  • CA Business Intelligence JasperReports Server 6.2 for CA Service Management is now available

    Dear Community Member,   We are pleased to announce the availability of CA Business Intelligence JasperReports Server 6.2 (CABI 6.2) for CA Service Management  - CA Service Desk Manager, CA Service Catalog,...
    kumra92
    last modified by kumra92
  • ITSM: Whats Hot, New, Next and Not!

    CA Virtual Summit CA is hosted a Virtual Summit that included an ITSM track entitled "ITSM: What's Hot, New, Next and Not!"   We assembled a cast of ITSM industry analysts, industry experts and CA experts w...
    Allen_Houpt
    last modified by Allen_Houpt
  • CA Service Management 14.1.05 Roll-up Patch 1 (14.1.05.1) Released

    Dear Community:   On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer s...
    CarolPiccus
    last modified by CarolPiccus
  • Community CASM Use Case Survey Results

    Thanks to all who participated in the Community survey we did last month focused how customers are using CA Service Management outside of IT. As promised, we are sharing the results with you, and they are quite intere...
    Allen_Houpt
    created by Allen_Houpt
  • CA Service Management 17.1 Roll-up Patch 1 (17.1.0.1) Released

    Dear Community:   On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer s...
    CarolPiccus
    last modified by CarolPiccus
  • GDPR Compliance

    Hello Everyone,   As Chief Privacy Officer, I’m proud of the work CA Technologies has been doing around GDPR.  At CA, we have always maintained a customer-focused culture around data protection and w...
    Chris_Hackett
    created by Chris_Hackett
  • CA Service Management 14.1 Cumulative Patch 5 (14.1.05) is now available

    Dear Community User,   We are pleased to announce the availability of CA Service Management 14.1 Cumulative Patch 5 (14.1.05). This cumulative patch is delivered for CA Service Desk Manager 14.1, CA Service Catal...
    CarolPiccus
    last modified by CarolPiccus
  • Updated Approach to Defect Resolution Process

    Dear Community Member,   As part of our continued agile transformation, we are implementing a new policy regarding the delivery of solutions for the following Service Management products:  CA Service Desk Ma...
    CarolPiccus
    last modified by CarolPiccus
  • Your CA Service Management Feedback is Crucial!

    No one is more important than our customers. That is why we need your feedback on the CA Service Management solutions. We recently launched a Customer Feedback Survey for the CA Service Desk Manager product. This one ...
    Allen_Houpt
    created by Allen_Houpt
  • CA Service Management Survey

    CA Technologies is conducting a short CA Service Management/CA Service Desk Manager (CASM) survey that we hope will help you get more value from the product. We are interested in how customers use CASM. Are you u...
    Allen_Houpt
    created by Allen_Houpt
  • Revitalized Idea Management Process

    Hello Community Members!!   Yes, we heard you loud and clear -- and we LIKE hearing from you. So, we are putting renewed focus on reviewing and updating the Ideas that you share, comment, and vote on. While it w...
    CarolPiccus
    last modified by CarolPiccus