• Great CA Service Management 17.1 education content / videos available online

    Hi everyone,   This came up on couple of other threads too and I thought of resurfacing the links a bit. CA team has put together some great education material on 17.1 and its free from what I know, here ar...
    Raghu.Rudraraju
    last modified by Raghu.Rudraraju
  • End of Service announcement for version 14.1 of CA Service Management products

    CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms (https://support.ca.com/us/product-content/recomm...
    kumra92
    last modified by kumra92
  • Your Ideas Delivered with Release 17.1

    Dear Community -   As part of the 17.1 release announced this week, we have delivered the following Ideas from the Community:   SAML 2.0 support for Service Desk authentication  Support for HTML/Rich ...
    CarolPiccus
    last modified by CarolPiccus
  • General Availability of CA Service Management 17.0

    Dear Community Members,   We are pleased to announce the General Availability of CA Service Management 17.0.   We encourage you to watch this video to learn What’s New in CA Service Management 17.0. &#...
    agara04
    last modified by agara04
  • General Availability of CA Service Management 17.1

    Dear Community Members,   We are pleased to announce the General Availability of CA Service Management 17.1. The Feature Walk-through provides a quick overview of CA Service Management 17.1. You can als...
    agara04
    created by agara04
  • CA Service Management 17.0 is now available

    Dear Community Member,   Today, we are pleased to announce the availability of CA Service Management 17.0.   Aligned with our strategic themes of targeted user experience, simplification, and unification of ...
    kumra92
    last modified by kumra92
  • CA Service Management 17.1 is now available!

    Dear Community Member,   Today, we are pleased to announce the availability of CA Service Management 17.1. This release delivers maintenance patches as well as new features, and is a minor version upgrade f...
    kumra92
    created by kumra92
  • A useful Service Desk Manager tool: Notepad++

    Hello Everyone,   We all have our "kit bag" of utilities to tackle Administration tasks. The list is large and long, and it is possible to specialise in these alone.   I'll touch on one that *I* use more t...
    Kyle_R
    last modified by Kyle_R
  • Updates to Aging Ideas – Planned for Dec 27th

    As part of the ongoing updates to the Idea backlog, we will be moving several Ideas to the "Not Planned" stage due to lack of community support across the Service Management community. As such, we have determined that...
    CarolPiccus
    last modified by CarolPiccus
  • CA World '17 - Service Management Round-up

    Once again we had a strong contingent of hundreds of ITSM and ITAM attendees at CA World '17 who were there to learn from education sessions, hands-on labs and tech talks delivered by customer...
    Allen_Houpt
    created by Allen_Houpt
  • Tips and Tricks: Testing RESTful Web Services

    In times past the only avenue for communication to Service Desk Manager through web services involved using SOAP calls. More recent releases now also provide the ability to communicate through REST web services calls,...
    Alex_Perretti
    last modified by Alex_Perretti
  • Tips and Tricks: Creating a custom schema with the Schema Designer

    Within the Service Desk Manager's "Web Screen Painter" (WSP) there exists an option "Schema Designer". This feature allows you to create custom database tables and columns, which you can use within Service Desk Manage...
    Alex_Perretti
    last modified by Alex_Perretti
  • Your Feedback is Needed on CA Service Management

    No one is more important than our customers. That is why we need your feedback on the CA Service Management solutions and our support of them. We recently launched a Customer Feedback Survey for CA Service Management ...
    Allen_Houpt
    created by Allen_Houpt
  • Full Listing of ITSM and ITAM Sessions at CA World

    New All-Session Guide (Attached file) Make sure to check out the attached new Service & Asset Management All-Session Guide. Here you can view all titles, speakers, dates, times and locations for ...
    Allen_Houpt
    created by Allen_Houpt
  • Seven Steps to Continuous Service Improvement (and How to Integrate CSI into a Scrum Framework)

    In the IT universe, we have continuous integration, continuous testing, continuous delivery, continuous deployment, and continuous service improvement, just to name a few. The overall intent is to automate as much as ...
    arcda02
    last modified by arcda02
  • CA Service Management 14.1 Cumulative Patch 4 Roll-up #1 (14.1.04.1) is now available

    Dear Community User,   We are pleased to announce the availability of CA Service Management 14.1 Cumulative Patch 4 Roll-up #1 (14.1.04.1). This cumulative patch is delivered for CA Service Desk Manager 14.1.04, ...
    CarolPiccus
    last modified by CarolPiccus
  • The CA World 2017 Service & Asset Management Program Guide is HERE!!!

    We have an action-packed Service & Asset Management agenda at CA World 2017 which is being held Nov 13th to Nov 17th in Las Vegas.  Customers, partners, CA experts and industry analysts will present...
    Allen_Houpt
    last modified by Allen_Houpt
  • Updates to Aging Ideas – Planned for Aug 31st

    As part of the ongoing updates to the Idea backlog, we will be moving several Ideas to the "Not Planned" stage due to lack of community support across the Service Management community. As such, we have determined that...
    CarolPiccus
    last modified by CarolPiccus
  • CA Business Service Insight 8.3.5 Cumulative Patch 3 Now Available

    Dear Community User:   Today, we are pleased to announce the availability of CA Business Service Insight 8.3.5 Cumulative Patch 3 (8.3.5.3). As part of our ongoing commitment to customer success, we regularly r...
    CarolPiccus
    last modified by CarolPiccus
  • Tips and Tricks for Improving Service Desk Manager Performance

    As your Service Desk Manager environment continues to grow (in terms of the number of people using it, as well as the amount of data it contains) you may wish to improve the overall performance quality of the environm...
    Alex_Perretti
    last modified by Alex_Perretti