• CA ITSM - Ask a Question, Get an Answer (April 12 - April 19)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA SDM - CA Service Desk - AHD Codes - Error

    It's document provides information about AHD messages and hope helps a fast solution for everyone therefore if, perhaps ... do you have some information where you cannot found here, please leave a comment and help us ...
    TMACUL
    last modified by TMACUL
  • What you may have missed in the CA Service Management Community! March 2019

    Dear CA Service Management Community Member,   With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.     UPCOMING EVENTS   Ana...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA ITSM - Ask a Question, Get an Answer (April 5 - April 12)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA ITSM - Ask a Question, Get an Answer (March 29 - April 5)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • HTML Notifications in a context of custom object.

    Built-in multiple-notification functionality fails at macro::execute when applied on a custom object, thus a different solution is required. As it turns out, there is a notify_contact method defined as:   notif...
    Karoliss
    last modified by Karoliss
  • CA ITSM - Ask a Question, Get an Answer (March 22 - March 29)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA ITSM - Ask a Question, Get an Answer (March 15 - March 22)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA Service Management "Meet the Experts" Community Webcast Series

    Listed below are the upcoming and recorded community webcast series. We will update each topic with the recording once complete, and update new sessions at the beginning of each quarter. Please continue to visit this ...
    Chris_Hackett
    last modified by Chris_Hackett
  • [RECAP] CA Service Management 17.2 – Overview and Drill-down – March 12, 2019

    CA Service Management 17.2 – Overview and Drill-down Hear directly from Product Management experts about our upcoming release, CA Service Management 17.2. This webcast will include details and demonstrations of ...
    Chris_Hackett
    last modified by Chris_Hackett
  • What you may have missed in the CA Service Management Community! February 2019

    Dear CA Service Management Community Member,   With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.     UPCOMING EVENTS   ...
    Chris_Hackett
    last modified by Chris_Hackett
  • Solve export problem with utf8 characters in whereclause

    This document provides a suggestion to solve the following Problem: If you want to Export search results from SDM through the Export functionality, and using utf8 characters in your search criteria, the Export ...
    Michael Mueller
    last modified by Michael Mueller
  • CA ITSM - Ask a Question, Get an Answer (March 1 - March 8)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA SDM Data partition::. call_req cr

    "Data partitions are subsets of the database with restricted access to data records. Restrict access by defining a set of constraints for each data partition. Assign these data partitions to access types. The data par...
    TMACUL
    last modified by TMACUL
  • Generate API Documentation for RESTful Services (14.1)

    For 14.1 both the jax-doclets-0.9.0.jar and jax-doclets-0.10.0.jar can be used to generate documentation for the RESTful Services.   Both generate roughly 4 times more documentation when the commands are ...
    ElwynnMartin
    last modified by ElwynnMartin
  • CA ITSM - Ask a Question, Get an Answer (February 22 - March 1)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • SupportArmyKnife1.3.jar

    Summary: This is a very basic, support developed tool to test connections to: 1- Service Desk Web Services - REST and SOAP 2- Email Server Connections - SMTP, IMAP, POP3 3- LDAP - very basic LDAP connection tester...
    SHAWN WALSH
    last modified by SHAWN WALSH
  • CA SDM Webservice error::. org.xml.sax.SAXParseException; Premature end of file.

    CA SDM Webservice error::. org.xml.sax.SAXParseException; Premature end of file.     updateobject method webservice fails when it is launched from Service Desk, The responsebody logs show the error bell...
    TMACUL
    last modified by TMACUL
  • CA ITSM - Ask a Question, Get an Answer (February 15 - February 22)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • How to skip request workflow task automatically

    Hi guys,   Consider this scenario:   I have a request category with 3 classic workflow task attached:     So to do this I've followed this steps:   1) Put the file upd_val.spl in the fol...
    thiagojoseoliveira
    last modified by thiagojoseoliveira