• SupportArmyKnife1.3.jar

    Summary: This is a very basic, support developed tool to test connections to: 1- Service Desk Web Services - REST and SOAP 2- Email Server Connections - SMTP, IMAP, POP3 3- LDAP - very basic LDAP connection tester...
    SHAWN WALSH
    last modified by SHAWN WALSH
  • CA SDM Webservice error::. org.xml.sax.SAXParseException; Premature end of file.

    CA SDM Webservice error::. org.xml.sax.SAXParseException; Premature end of file.     updateobject method webservice fails when it is launched from Service Desk, The responsebody logs show the error bell...
    TMACUL
    last modified by TMACUL
  • CA ITSM - Ask a Question, Get an Answer (February 15 - February 22)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • How to skip request workflow task automatically

    Hi guys,   Consider this scenario:   I have a request category with 3 classic workflow task attached:     So to do this I've followed this steps:   1) Put the file upd_val.spl in the fol...
    thiagojoseoliveira
    last modified by thiagojoseoliveira
  • CA ITSM - Ask a Question, Get an Answer (February 8 - February 15)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • What you may have missed in the CA Service Management Community! January 2019

    Dear CA Service Management Community Member,   With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.   NEW BLOG   Frequently Asked ...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA ITSM - Ask a Question, Get an Answer (February 1 - February 8)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • Summary CA SDM webservice

    CA Service Desk WebService  / CA SDM Trabalhando com WebService     Qual é o endereço REST do CA SDM?  /   CA SDM::. Qual é o endereço do Webservice - SO...
    TMACUL
    last modified by TMACUL
  • CA SDM Webservice error::. java.net.ConnectException: Connection refused (Connection refused)

    Login method webservice fails when it is launched from Service Desk, The responsebody logs show the error bellow:   Erro ao tentar utilizar o método de login no webservice   ERROR /  ...
    TMACUL
    last modified by TMACUL
  • CA ITSM - Ask a Question, Get an Answer (January 25 - February 1)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • How to create a custom Activity Notification and link it to a request custom status

    What I needed to do: I wanted an event to only trigger when I get to a specific (custom) status that doesn't have an Activity Notification created. I couldn't handle it with a condition on the event so I cr...
    ntovillas
    last modified by ntovillas
  • AgentRansack_867.exe - Mirror

    Agent Ransack For the best results when searching files http://www.mythicsoft.com/agentransack/download https://download.mythicsoft.com/ar/867/AgentRansack_867.exe  http://download.mythicsoft.com/ar/828/Agent...
    TMACUL
    last modified by TMACUL
  • CA ITSM - Ask a Question, Get an Answer (January 18 - January 25)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • How to sign up for CA Product Proactive Notifications

    You may request proactive email notifications from CA for any of your CA products.  The notifications are categorized as critical, advisory or product updates. See the attached document for details on how to sig...
    Gale_Bacon
    last modified by Gale_Bacon
  • CA ITSM - Ask a Question, Get an Answer (January 11 - January 18)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • CA ITSM - Ask a Question, Get an Answer (January 4 - January 11)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett
  • Service Management (SDM, SC, ITAM, USS) Fails to Install Integration Task

    Whenever you are trying to install or upgrade Service Desk, IT Asset Manager, Unified Self Service or Service Catalog it would fail on the task of integration. And that step is not the final one as it was in the past....
    stitch626
    last modified by stitch626
  • update_lrel

    SPEL API methods update_lrel  This method allows to create or delete lrel relation   Definition: update_lrel( int, string, string, int, int, ... ) ; int - operation type: 0 = add relation;...
    Gutis
    last modified by Gutis
  • SPEL API methods

    SPEL API methods are spel methods that are defined on API object, definitions can be found in api.maj file. It seems that these methods are used at the backend of SOAP web services.   To call methods defined on ...
    Gutis
    last modified by Gutis
  • CA ITSM - Ask a Question, Get an Answer (December 28 - January 4)

      It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community i...
    Chris_Hackett
    last modified by Chris_Hackett