• Create GUI for GRLoader/ADT for CMDB

    score133
    Wish-Listed
    139 votes
    Create an integrated, user-friendly interface for CMDB administrators conducting mass loads/updates via ADT/GRLoader.  The current application is archaic and extremely time consuming both in installation, set up ...
    jennifer1
    last modified by jennifer1
  • Rebuild of CMDB Visualizer on modern technology like HTML5

    score130
    Wish-Listed
    130 votes
    Adobe Flash is slowly dying for several good reasons (http://www.businessinsider.com/adobe-flash-is-dying-a-death-by-1000-cuts-and-thats-a-good-thing-2015-8?IR=T). Unfortunately the CMDB Visualizer of CA Service Des...
    greud01
    last modified by greud01
  • Direct paste of screenshots

    score103
    Currently Planned
    103 votes
    allow a user (analyst / employee/customer) to paste an image to a form (e.g. the attachemnt htmpl) and make this image an attachment to the request/incident/change/etc.   just like in GMail, when you paste an im...
    tbg
    last modified by tbg
  • Total time spent in each status

    score102
    Wish-Listed
    102 votes
    Would a good idea to show total time (in business hours) spent in each status and total time in the ticket in business hours too.
    Daniel Geraldi
    last modified by Daniel Geraldi
  • IIS web server available for all SDM functionality.

    score95
    Not planned
    95 votes
    Add IIS web server functionality to all components which are currently Tomcat only eg:   * Web Services * Attachments * Etc This would allow "IIS Only/Preferred" shops to best use the skills of their admi...
    Kyle_R
    last modified by Kyle_R
  • Personalize views

    score94
    Wish-Listed
    94 votes
    Ability to personalize list views by selecting columns you would like exported after a search.   Submitted on behalf of the FL CA Service Management User Group.
    Chris.Elmore
    last modified by Chris.Elmore
  • right click copy/paste

    score87
    Delivered
    89 votes
    Ability to use mouse to right click copy and paste.
    Chris.Elmore
    last modified by Chris.Elmore
  • Extend Activity Notifications to Workflow Tasks

    score83
    Wish-Listed
    83 votes
    It would be very useful to have 'Initial', 'Transfer' and 'Update Status' Activity Notifications for Classic Workflow Tasks, that launch in the context of the Task. The Activity Notification mechanism does not curren...
    camja06
    last modified by camja06
  • Extend pdm_load and pdm_userload functionality

    score82
    Wish-Listed
    84 votes
    We need the pdm_load and\or pdm_userload functionality to be extended to work like GRLoader, and read data directly from an Excel file or csv; and to have an ODBC driver to do the same thing from database-sourced data.
    Brian_Mathato
    last modified by Brian_Mathato
  • Allow Classic Workflow for incidents and request

    score74
    Delivered
    74 votes
    Classic workflow is actually quite simple, and powerful. It is very low overhead from an administrative perspective. simple request would greatly benefit from this where IT PAM may be a bit overkill.
    ca.portal.admin
    last modified by ca.portal.admin
  • Attachment Sync between SDM and Catalog, should be independent from analyst Role or BU config

    score73
    Currently Planned
    73 votes
    Currently, files attached to a SDM ticket are NOT being attached to the related catalog request, whenever the SDM Analyst and the SC Requester belong to DIFFERENT Business Units, unless Analysts are Request Managers (...
    LeticiaGameiro
    last modified by LeticiaGameiro
  • SAML 2.0 support for Service Desk authentication

    score70
    Delivered
    74 votes
    Trying to integrate SSO product for user authentication.  SSO requires SAML 2.0 but Service Desk only supports earlier 1.0.  Can this be added soon? !
    JimmyTroy
    last modified by JimmyTroy
  • Catalog and SD should share same request module/ID

    score69
    Wish-Listed
    71 votes
    Today, whenever any ticket gets created in catalog we need to create their corresponding request ticket in SD through PAM. By doing this users get confused between catalog request id and SD request ID.   We requ...
    VarunPahuja
    last modified by VarunPahuja
  • Support for HTML/Rich Text formatted emails

    score68
    Delivered
    68 votes
    Wanted: Support for HTML/Rich Text formatted emails According to our tests (and CA Support) it is the sad truth that SDM's maileater does not support HTML or Rich Text formatted emails, but Plain Text formatted emails...
    antti.pyykko
    last modified by antti.pyykko
  • Service Catalog Servicedesk Category mapping

    score67
    Wish-Listed
    67 votes
    Hi Community and Product Management, Even though the CA provided content shows a good way on how to map from Service Catalog Services to the appropriate Service Desk Ticket category, there is great need to an out of ...
    TomStarke
    last modified by TomStarke
  • Manually kill or end user session

    score67
    Wish-Listed
    67 votes
    Sometimes ServiceDesk user sessions take a long time to clear\end and there is a need to end the user session sooner instead of waiting for the Timeout in web.cfg to take effect or recycling ServiceDesk service.  ...
    Brian_Mathato
    last modified by Brian_Mathato
  • Conditional property list

    score65
    Wish-Listed
    65 votes
    Second property must pop up based on the value selected from the first property
    emag
    last modified by emag
  • Disaster Recovery approaches for Service Management products

    score64
    Delivered
    66 votes
    Raising this as a formal idea for community users to vote on     We would like to see detailed alternative approaches documented for Disaster Recovery of the CA Service Management solution products. Service...
    Raghu.Rudraraju
    last modified by Raghu.Rudraraju
  • Development to QA to Production Promotion Utility

    score64
    Delivered
    64 votes
    We would like to see the ability to promote changes from one tier to another. Currently, there is no way to promote changes in configuration and data from one environment to the next stage. For example: Auto Assignmen...
    SHAWN WALSH
    last modified by SHAWN WALSH
  • Force\Push\Insert Scoreboard Query

    score63
    Delivered
    63 votes
    Add the ability to insert a scoreboard query into the scoreboard of any analyst, role, or group regardless if they have already customized their scoreboard.   For example... new query "Incidents older than 2 wee...
    ftucker
    last modified by ftucker