Create an integrated, user-friendly interface for CMDB administrators conducting mass loads/updates via ADT/GRLoader. The current application is archaic and extremely time consuming both in installation, set up ...
Adobe Flash is slowly dying for several good reasons (http://www.businessinsider.com/adobe-flash-is-dying-a-death-by-1000-cuts-and-thats-a-good-thing-2015-8?IR=T). Unfortunately the CMDB Visualizer of CA Service Des...
- score103Currently Planned
allow a user (analyst / employee/customer) to paste an image to a form (e.g. the attachemnt htmpl) and make this image an attachment to the request/incident/change/etc. just like in GMail, when you paste an im...
Would a good idea to show total time (in business hours) spent in each status and total time in the ticket in business hours too.
- score95Not planned
Add IIS web server functionality to all components which are currently Tomcat only eg: * Web Services * Attachments * Etc This would allow "IIS Only/Preferred" shops to best use the skills of their admi...
Ability to personalize list views by selecting columns you would like exported after a search. Submitted on behalf of the FL CA Service Management User Group.
Ability to use mouse to right click copy and paste.
It would be very useful to have 'Initial', 'Transfer' and 'Update Status' Activity Notifications for Classic Workflow Tasks, that launch in the context of the Task. The Activity Notification mechanism does not curren...
We need the pdm_load and\or pdm_userload functionality to be extended to work like GRLoader, and read data directly from an Excel file or csv; and to have an ODBC driver to do the same thing from database-sourced data.
Classic workflow is actually quite simple, and powerful. It is very low overhead from an administrative perspective. simple request would greatly benefit from this where IT PAM may be a bit overkill.
- score73Currently Planned
Currently, files attached to a SDM ticket are NOT being attached to the related catalog request, whenever the SDM Analyst and the SC Requester belong to DIFFERENT Business Units, unless Analysts are Request Managers (...
Trying to integrate SSO product for user authentication. SSO requires SAML 2.0 but Service Desk only supports earlier 1.0. Can this be added soon? !
Today, whenever any ticket gets created in catalog we need to create their corresponding request ticket in SD through PAM. By doing this users get confused between catalog request id and SD request ID. We requ...
Wanted: Support for HTML/Rich Text formatted emails According to our tests (and CA Support) it is the sad truth that SDM's maileater does not support HTML or Rich Text formatted emails, but Plain Text formatted emails...
Hi Community and Product Management, Even though the CA provided content shows a good way on how to map from Service Catalog Services to the appropriate Service Desk Ticket category, there is great need to an out of ...
Sometimes ServiceDesk user sessions take a long time to clear\end and there is a need to end the user session sooner instead of waiting for the Timeout in web.cfg to take effect or recycling ServiceDesk service. ...
Second property must pop up based on the value selected from the first property
Raising this as a formal idea for community users to vote on We would like to see detailed alternative approaches documented for Disaster Recovery of the CA Service Management solution products. Service...
We would like to see the ability to promote changes from one tier to another. Currently, there is no way to promote changes in configuration and data from one environment to the next stage. For example: Auto Assignmen...
Add the ability to insert a scoreboard query into the scoreboard of any analyst, role, or group regardless if they have already customized their scoreboard. For example... new query "Incidents older than 2 wee...