• CMDB cleanup utlity, remove old cmdb data

    score60
    Under review
    60 votes
    Ability to purge/remove cmdb records/entries The current CMDB is a mess, with a variety of record types/software/hardware/etc, that is not used or is so outdated.  It appears there were several attempts at usin...
    danegrey
    last modified by danegrey
  • Allow inactivity timeout be a role based setting rather than a global setting.

    score60
    Wish-Listed
    60 votes
    Allow inactivity timeout be a role based setting rather than a global setting.
    Chris.Elmore
    last modified by Chris.Elmore
  • CA Service Management - Ideas Backlog/Status Updates

    score59
    Delivered
    61 votes
    BACKGROUND:  As of this date, there are approximately 740 Ideas in the CA Service Management community with a status of 'NEW".  Many of these go back to 2014 when the new forum system was updated but in real...
    J_W
    last modified by J_W
  • Allow Category Properties to be managed on the Mobile interface

    score55
    Wish-Listed
    55 votes
    With the implementation of "Add Custom Fields" on the Mobile interface, users add Request Areas/Categories as a "Custom Field" to be visualized by the Mobile Interface so the case can be opened with a Request Area/Cat...
    Sandra_Antunes
    last modified by Sandra_Antunes
  • Select or change a language of xFlow Analyst interface

    score55
    Wish-Listed
    55 votes
    The xFlow provides analysts with a complete contextual understanding of the work that needs to get done and why and it’s optimized to provide the right resources at the right time to solve the issue instead of s...
    chado14
    last modified by chado14
  • Easily Convert Incident to Request, and vice versa.

    score55
    Not planned
    55 votes
    In the environment I work in, requests are often open under incident records, and vice versa.  Part of this has to do with common behavior of starting a phone call as an incident ticket, while at other times a 2n...
    michael.slabodnick
    last modified by michael.slabodnick
  • Multiple file upload

    score53
    Delivered
    53 votes
    We need option to upload multiple files simultaneously
    emag
    last modified by emag
  • CA Service Management - Xflow Customization

    score52
    Wish-Listed
    52 votes
    Hello, I would suggest the possibility of making the Xflow interface customizable, in order to add some buttons or menus in which would turn the interface more valuable towards our business goal.
    LucasMesquita
    last modified by LucasMesquita
  • Enhance Sharepoint Search Integration - Access Privileges, Filter and Result Sets

    score51
    Wish-Listed
    51 votes
    Sharepoint Search integration is considered as a great way to expand SDM's search capabilites - especially to search on Ticket details and a more sophisticated use of search operators. While the current state of the ...
    Stephanie_Maehr
    last modified by Stephanie_Maehr
  • Encrypted fields in Service Desk

    score50
    Wish-Listed
    52 votes
    It would be nice to have the possibility of creating fields with encrypted data. Eg. for storing passwords on Configuration Items, that we can not store in clear text. 
    Julie.Nehammer.501037
    last modified by Julie.Nehammer.501037
  • Allow adding Multiple CIs to a Request

    score50
    Wish-Listed
    50 votes
    Often multiple items (CIs) are requested at the same time, yet the Service Desk Manager Request form allows only a single CI to be entered.   Currently Requests, Incidents, and Problems share the same intial OOT...
    wayne.robinson
    last modified by wayne.robinson
  • Bring R/I/P properties functionality on Unified Self Service interface.

    score49
    Delivered
    49 votes
    While getting familiar with Service Management 14.1, I was surprised after noticing area properties are not presented on USS interface. Thought this would be a bug and contacted the support team. Apparently ...
    oztoz01
    last modified by oztoz01
  • Federated Search by Role Tenancy Permissions

    score49
    Not planned
    49 votes
    Currently the search results returned by the federated search adapter will filter results from sharepoint based on the contacts tenant (including public results also).   This differs from EBR search functionalit...
    russell.pope
    last modified by russell.pope
  • Ability to migrate web forms (htmpl) from one release to another

    score49
    Delivered
    49 votes
    One of the biggest drawbacks of our patching/migrations is that even if we have used Web Screen Painter to create new fields and display those field on the Incident / Request/ Change forms etc we still have to re-do t...
    marsh03
    last modified by marsh03
  • SDM Multi-language support

    score48
    Wish-Listed
    48 votes
    Hi Team! Customer has currently SDM 12.7PB Customer Embraer asked to raise this IDEA related to Multi-Language. They are already aware that they can have secondary servers in each country (France, China, Brazil, fo...
    gonsh01
    last modified by gonsh01
  • merge to custom htmpl file modifications when apply webengine patches to Service Desk

    score48
    Duplicate
    50 votes
    currently when a Service Desk webengine patch installs some htmpl files that are customized in the site\mods directory the Service Desk administrators would need to manually recustomize the customized htmpl files base...
    Chi_Chen
    last modified by Chi_Chen
  • Attachments on Configuration Items

    score47
    Delivered
    47 votes
    It would be nice to be able to add supporting documentation to configuration items, such as Purchase Orders, Invoices, vendor correspondence, etc.
    anthony.starcevich1.1
    last modified by anthony.starcevich1.1
  • Ability to add an attachment to a notification

    score47
    Delivered
    47 votes
    We would like to be able to add attachments to notifications. This could be instructions to solve a problem, ...
    ca.portal.admin
    last modified by ca.portal.admin
  • Full Integration to see the list of tickets of CA Service Desk Manager - SDM y CA Service Catalog - SC from USS

    score46
    Wish-Listed
    46 votes
    If a user can't enter the USS for any reason, call the Service Desk, Service Desk analyst created the ticket in SDM, how to then does follow-up?, the end user will have to go to End User Interface of CA Service Desk? ...
    rioad01
    last modified by rioad01
  • More control over surveys

    score45
    Wish-Listed
    45 votes
    Surveys should have rules with conditions, similar to notification rules. That way one can control different surveys for different ticket types, categories, organizations, or whatever else is built into custom conditi...
    branko.ogorelec
    last modified by branko.ogorelec