- score60Under review
Ability to purge/remove cmdb records/entries The current CMDB is a mess, with a variety of record types/software/hardware/etc, that is not used or is so outdated. It appears there were several attempts at usin...
Allow inactivity timeout be a role based setting rather than a global setting.
BACKGROUND: As of this date, there are approximately 740 Ideas in the CA Service Management community with a status of 'NEW". Many of these go back to 2014 when the new forum system was updated but in real...
With the implementation of "Add Custom Fields" on the Mobile interface, users add Request Areas/Categories as a "Custom Field" to be visualized by the Mobile Interface so the case can be opened with a Request Area/Cat...
The xFlow provides analysts with a complete contextual understanding of the work that needs to get done and why and it’s optimized to provide the right resources at the right time to solve the issue instead of s...
- score55Not planned
In the environment I work in, requests are often open under incident records, and vice versa. Part of this has to do with common behavior of starting a phone call as an incident ticket, while at other times a 2n...
We need option to upload multiple files simultaneously
Hello, I would suggest the possibility of making the Xflow interface customizable, in order to add some buttons or menus in which would turn the interface more valuable towards our business goal.
Sharepoint Search integration is considered as a great way to expand SDM's search capabilites - especially to search on Ticket details and a more sophisticated use of search operators. While the current state of the ...
It would be nice to have the possibility of creating fields with encrypted data. Eg. for storing passwords on Configuration Items, that we can not store in clear text.
Often multiple items (CIs) are requested at the same time, yet the Service Desk Manager Request form allows only a single CI to be entered. Currently Requests, Incidents, and Problems share the same intial OOT...
While getting familiar with Service Management 14.1, I was surprised after noticing area properties are not presented on USS interface. Thought this would be a bug and contacted the support team. Apparently ...
- score49Not planned
Currently the search results returned by the federated search adapter will filter results from sharepoint based on the contacts tenant (including public results also). This differs from EBR search functionalit...
One of the biggest drawbacks of our patching/migrations is that even if we have used Web Screen Painter to create new fields and display those field on the Incident / Request/ Change forms etc we still have to re-do t...
Hi Team! Customer has currently SDM 12.7PB Customer Embraer asked to raise this IDEA related to Multi-Language. They are already aware that they can have secondary servers in each country (France, China, Brazil, fo...
currently when a Service Desk webengine patch installs some htmpl files that are customized in the site\mods directory the Service Desk administrators would need to manually recustomize the customized htmpl files base...
It would be nice to be able to add supporting documentation to configuration items, such as Purchase Orders, Invoices, vendor correspondence, etc.
We would like to be able to add attachments to notifications. This could be instructions to solve a problem, ...
If a user can't enter the USS for any reason, call the Service Desk, Service Desk analyst created the ticket in SDM, how to then does follow-up?, the end user will have to go to End User Interface of CA Service Desk? ...
Surveys should have rules with conditions, similar to notification rules. That way one can control different surveys for different ticket types, categories, organizations, or whatever else is built into custom conditi...