• Tip: Receive "Proactive Notifications" for CA Service Management products

    TIP A reminder to sign up for "Proactive Notifications" if you are managing a CA product.   This email distribution list is used for important information, such as Hyper Notifications, like the current one...
    Kyle_R
    last modified by Kyle_R
  • Best practices for auto provisioning requests

    HI! We have some requests that don't need the opening of a Service Desk request, so we want to show the answer of that request directly in Service Catalog. Something like this:   So the users can solve the pro...
    sperna
    last modified by sperna
  • CA SDM 14.1 misbehavior

    Hi All,   I have recently upgraded to SDM 14.1. After up-gradation , Some of the features of application seems misbehaving. 1. I am not able to switch between roles(clicking on "set role" does nothing) 2.When...
    caadmin
    last modified by caadmin
  • CA SAM Master Catalog 5.6.9 Available

    A CA Software Master Asset Manager Master Catalog Update Version 5.6.9 has been posted to CA Software Asset Manager Solutions and Catalogs Index page on CA Support Online. You can find the link for this...
    avemi03
    last modified by avemi03
  • CA Service desk rest api json input

    Hi Team, We are unable to send Json as input to put method to update ticket using rest api. Could you please help us on this.   Thanks
    Nag_infy
    last modified by Nag_infy
  • Error AHD05519: Error in MDB Registration: (Cora not initialized yet!)

    We are on CASDM 12.9 and we recent migrated to new servers in a new database center. We are now getting "Error AHD05519: Error in MDB Registration: (Cora not initialized yet!)" when end users are trying to modify...
    justmyway2
    last modified by justmyway2
  • Closing a Problem will close all related incidents?

    Hi Team!  We can set an option to close all related incidents (children), when a parent Incident is closed. Will it work as the same for Problem x related Incidents relationship? According my tests and customer e...
    gonsh01
    last modified by gonsh01
  • CA / Pink Webcast - The Great Debate:To ESM or to Just ITSM?

    NEW: This will be an Interview Style Webcast and you can submit questions during the session. Don't miss it or watch the recording. Continuing with our webcast series on how ITSM shops can get more value from current...
    Allen_Houpt
    last modified by Allen_Houpt
  • Transition to Broadcom and a Pause in Some Virtual Events Programs

    As I'm sure you've read/seen by now, Broadcom's acquisition of CA Technologies is now complete. Because of some changes we're making to our systems (webcasts, registration, etc.) we will be pausing our product roadmap...
    Chris_Hackett
    created by Chris_Hackett
  • Tuesday Tip: What does "usp_conflict" in the stdlog mean?

    Hello Everyone, Ever since Service Desk Manager 12.5, additional "usp_conflict" messages may be seen in the \log\stdlog files. These are typically harmless messages, but given that they can occur frequently un...
    Kyle_R
    last modified by Kyle_R
  • REMINDER: CA Service Management license file update for CA Business Intelligence JasperReports Server 6.2 (CABI 6.2)

    This is a reminder regarding the CA Service Management license file update for CA Business Intelligence JasperReports Server 6.2 (CABI 6.2) which was originally posted in April 2018 in this announcement. Service Manag...
    Paul_Coccimiglio
    last modified by Paul_Coccimiglio
  • SDM 12.9 "Error 12 in NX_OS::shmget (1314390018,,0,0) : Not enough space  (12)"

    Hello Everyone,   Had an unusual error message today which I thought I'd share out.   Service Desk Manager 12.9, primary and secondary server running in conventional configuration on Windows servers.  ...
    Kyle_R
    last modified by Kyle_R
  • Woolworths: Taking CA Service Management Beyond IT

    Make sure to check out this Community webcast recording where Woolworths' Head of IT Operations & Service, Qaneet Laher, presents their use of CA Service Management (especially CA Service Desk) in n...
    Allen_Houpt
    last modified by Allen_Houpt
  • CA & Pink Elephant Webcast - Recording

    Check out this webcast recording by CA and Pink Elephant's George Spalding covering why understanding and taking advantage of Enterprise Service Management (ESM) is so important for ITSM teams. This webcast compl...
    Allen_Houpt
    last modified by Allen_Houpt
  • General Availability Announcement for CA Business Intelligence JasperReports® Server 6.4.3 and CA Process Automation 4.3.03 for CA Service Management

      CA Business Intelligence JasperReports® Server 6.4.3 and CA Process Automation 4.3.03 for CA Service Management   October 8, 2018   To:         ...
    Vicki_Ratchford
    last modified by Vicki_Ratchford
  • CA SAM Master Catalog 5.5.7 Available

    A CA Software Master Asset Manager Master Catalog Update Version 5.5.7 has been posted to CA Software Asset Manager Solutions and Catalogs Index page on CA Support Online. You can find the link for this...
    avemi03
    created by avemi03
  • End of Service Announcement for CA Service Management – CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager - Asset Portfolio Management

      CA Service Management – CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager - Asset Portfolio Management   October 8, 2018   To:        ...
    Vicki_Ratchford
    last modified by Vicki_Ratchford
  • SSQ's latest project

    To start with, in order to understand where the visual of our new Catalog comes from, please visit SSQ’s website here:https://ssq.ca/en   Catalog has been in use at SSQ since 2011 and there has been a cou...
    pier-olivier.tremblay
    last modified by pier-olivier.tremblay
  • Virtual Agent for CA Service Desk Manager - Webcast Recording

    Check out the recording of our recent Community webcast: “An AI-based Virtual Agent for CA Service Management” presented by Dale Clark and CA partner ServiceAide.  Learn about the challenges...
    Allen_Houpt
    last modified by Allen_Houpt
  • Disaster Recovery in CA Service Desk Manager (ITSM)

    Hello Everyone,   We've received a few general questions on "Disaster Recovery" for CA Service Desk Manager, so I thought I'd write up an introductory guide.   KB000115305 - How to perform Disaster Reco...
    Kyle_R
    created by Kyle_R