• CA SAM Master Catalog 5.8.6 Available

    #A CA Software Asset Manager Master Catalog Update Version 5.8.6 has been posted to CA Software Asset Manager Solutions and Catalogs Index page on CA Support Online. You can find the link for this under the Documentat...
    ambsh01
    last modified by ambsh01
  • New TEC documents for 2013/12/09

    Hello Everyone, Here are the Service Desk Manager knowledge documents published in the last week: https://support.ca.com/irj/portal/kbtech?docid=602390&searchID=TEC602390 How to avoid the password cachin...
    Naveen_Desham
    last modified by Naveen_Desham
  • CA SAM Master Catalog 5.8.3 Available

    A CA Software Master Asset Manager Master Catalog Update Version 5.8.3has been posted to CA Software Asset Manager Solutions and Catalogs Index page on CA Support Online. You can find the link for this under the Docum...
    avemi03
    created by avemi03
  • Webcast: CA Service Management #3 in Analyst Rankings

    CA Service Management (CASM) received a Market Leader rating in industry analyst firm Research in Action's recently published ITSM / ESM Vendor Selection Matrix: The Top 20 Global Vendors 2019. CASM was...
    Allen_Houpt
    last modified by Allen_Houpt
  • CA SM 17.2, Integrating Products SKIP option

    Thank you, Thank you, Thank you A thousand times over for adding a SKIP feature to the product integration step. You have made life so much easier!   That is all.
    jordanreich
    last modified by jordanreich
  • Analyst Report: CA Service Management Customer Story

    "Explosive ROI" with CA Service Management Check out this excellent Analyst Report (click here) detailing how one of our colleagues significantly increased the value received from CA...
    Allen_Houpt
    last modified by Allen_Houpt
  • CA SAM Master Catalog 5.7.9 Available

    A CA Software Master Asset Manager Master Catalog Update Version 5.7.9 has been posted to CA Software Asset Manager Solutions and Catalogs Index page on CA Support Online. You can find the link for this under the Docu...
    avemi03
    last modified by avemi03
  • CA Service Management 17.2 Webcast Tuesday!

    Make sure to attend tomorrow's (March 12th) community webcast at 11am ET (New York time zone) covering CA Service Management 17.2. The webcast will be presented by our Product Management and Marketing teams and will c...
    Allen_Houpt
    created by Allen_Houpt
  • Customer webcast: Discovery Health - getting more ROI from CASM

    Watch the recording of this Community webcast where Discovery Health's Head of Business Systems, Zel-Louise Van Den Heever, presents their use of CA Service Management in non-IT use cases. This is the s...
    Allen_Houpt
    last modified by Allen_Houpt
  • CA SAM Master Catalog 5.7.3 Available

    A CA Software Master Asset Manager Master Catalog Update Version 5.7.3 has been posted to CA Software Asset Manager Solutions and Catalogs Index page on CA Support Online. You can find the link for this under the Docu...
    avemi03
    last modified by avemi03
  • CA Service Desk Manager 17.1: Basic Administration 200 Class - February 20

    Are you looking to get more out of CA Service Desk Manager (CA SDM)? On February 20, 2019 CA Education is delivering a live and virtual CA Service Desk Manager 17.1: Basic Administration 200 class to help you become a...
    Marlana Davis
    last modified by Marlana Davis
  • Tip: How to Archive and Purge a specific ticket, in Service Desk Manager.

    The question came up how to set an Archive and Purge Rule for a specific ticket in CA ITSM.   It was an unusual request, because you don't normally need to remove single tickets, but was needed because this...
    Kyle_R
    last modified by Kyle_R
  • Tip: Receive "Proactive Notifications" for CA Service Management products

    TIP A reminder to sign up for "Proactive Notifications" if you are managing a CA product.   This email distribution list is used for important information, such as Hyper Notifications, like the current one...
    Kyle_R
    last modified by Kyle_R
  • CA SAM Master Catalog 5.6.9 Available

    A CA Software Master Asset Manager Master Catalog Update Version 5.6.9 has been posted to CA Software Asset Manager Solutions and Catalogs Index page on CA Support Online. You can find the link for this...
    avemi03
    last modified by avemi03
  • CA / Pink Webcast - The Great Debate:To ESM or to Just ITSM?

    NEW: This will be an Interview Style Webcast and you can submit questions during the session. Don't miss it or watch the recording. Continuing with our webcast series on how ITSM shops can get more value from current...
    Allen_Houpt
    last modified by Allen_Houpt
  • Transition to Broadcom and a Pause in Some Virtual Events Programs

    As I'm sure you've read/seen by now, Broadcom's acquisition of CA Technologies is now complete. Because of some changes we're making to our systems (webcasts, registration, etc.) we will be pausing our product roadmap...
    Chris_Hackett
    created by Chris_Hackett
  • Tuesday Tip: What does "usp_conflict" in the stdlog mean?

    Hello Everyone, Ever since Service Desk Manager 12.5, additional "usp_conflict" messages may be seen in the \log\stdlog files. These are typically harmless messages, but given that they can occur frequently un...
    Kyle_R
    last modified by Kyle_R
  • REMINDER: CA Service Management license file update for CA Business Intelligence JasperReports Server 6.2 (CABI 6.2)

    This is a reminder regarding the CA Service Management license file update for CA Business Intelligence JasperReports Server 6.2 (CABI 6.2) which was originally posted in April 2018 in this announcement. Service Manag...
    Paul_Coccimiglio
    last modified by Paul_Coccimiglio
  • SDM 12.9 "Error 12 in NX_OS::shmget (1314390018,,0,0) : Not enough space  (12)"

    Hello Everyone,   Had an unusual error message today which I thought I'd share out.   Service Desk Manager 12.9, primary and secondary server running in conventional configuration on Windows servers.  ...
    Kyle_R
    last modified by Kyle_R
  • Woolworths: Taking CA Service Management Beyond IT

    Make sure to check out this Community webcast recording where Woolworths' Head of IT Operations & Service, Qaneet Laher, presents their use of CA Service Management (especially CA Service Desk) in n...
    Allen_Houpt
    last modified by Allen_Houpt