• Woolworths: Taking CA Service Management Beyond IT

    Make sure to check out this Community webcast recording where Woolworths' Head of IT Operations & Service, Qaneet Laher, presents their use of CA Service Management (especially CA Service Desk) in n...
    Allen_Houpt
    last modified by Allen_Houpt
  • CA & Pink Elephant Webcast - Recording

    Check out this webcast recording by CA and Pink Elephant's George Spalding covering why understanding and taking advantage of Enterprise Service Management (ESM) is so important for ITSM teams. This webcast compl...
    Allen_Houpt
    last modified by Allen_Houpt
  • General Availability Announcement for CA Business Intelligence JasperReports® Server 6.4.3 and CA Process Automation 4.3.03 for CA Service Management

      CA Business Intelligence JasperReports® Server 6.4.3 and CA Process Automation 4.3.03 for CA Service Management   October 8, 2018   To:         ...
    Vicki_Ratchford
    last modified by Vicki_Ratchford
  • CA SAM Master Catalog 5.5.7 Available

    A CA Software Master Asset Manager Master Catalog Update Version 5.5.7 has been posted to CA Software Asset Manager Solutions and Catalogs Index page on CA Support Online. You can find the link for this...
    avemi03
    created by avemi03
  • End of Service Announcement for CA Service Management – CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager - Asset Portfolio Management

      CA Service Management – CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager - Asset Portfolio Management   October 8, 2018   To:        ...
    Vicki_Ratchford
    last modified by Vicki_Ratchford
  • SSQ's latest project

    To start with, in order to understand where the visual of our new Catalog comes from, please visit SSQ’s website here:https://ssq.ca/en   Catalog has been in use at SSQ since 2011 and there has been a cou...
    pier-olivier.tremblay
    last modified by pier-olivier.tremblay
  • Virtual Agent for CA Service Desk Manager - Webcast Recording

    Check out the recording of our recent Community webcast: “An AI-based Virtual Agent for CA Service Management” presented by Dale Clark and CA partner ServiceAide.  Learn about the challenges...
    Allen_Houpt
    last modified by Allen_Houpt
  • Disaster Recovery in CA Service Desk Manager (ITSM)

    Hello Everyone,   We've received a few general questions on "Disaster Recovery" for CA Service Desk Manager, so I thought I'd write up an introductory guide.   KB000115305 - How to perform Disaster Reco...
    Kyle_R
    created by Kyle_R
  • General Availability Announcement for CA ITAM - Software Asset Manager 4.3.1 Capabilities

    CA ITAM – Software Asset Manager 4.3.1   August 29, 2018   To: CA IT Asset Manager (CA ITAM) - Software Asset Manager (SAM) Customers From: The CA Technologies CA IT Asset Manager Product T...
    avemi03
    last modified by avemi03
  • CA SAM 4.3.1 new dashlets

    Dashlets based on Autofilter – especially for compliance views is a handy enhancement, introduced in CA SAM 4.3.1. Combined with the fact that you can now have more than one Dashboard, it is a powerful tool for...
    TomStarke
    created by TomStarke
  • Power BI - Looking for others using Power BI for reporting on the CA Service Management suite

    I'm looking for collaborations with others using Power BI as the reporting tool for the CA Service Management suite. I know CABI comes with DataMart and Jaspersoft, but Jaspersoft doesn't fit into our BI strategy, so ...
    pade
    created by pade
  • Everything you wanted to know about Auto-close, in Service Desk

    Hello Everyone,   I've just posted a comprehensive document on the CA Service Desk Manager "Auto-close" functionality here:   Understanding, Configuring and Troubleshooting CA Service Desk Manager “A...
    Kyle_R
    last modified by Kyle_R
  • End of Service Announcement for CA ITAM – Software Asset Manager 4.1.x

    CA IT Asset Manager – Software Asset Manager   August 29, 2018   To:          CA IT Asset Manager (ITAM) - Software Asset Manager (SAM) Customers From: ...
    avemi03
    created by avemi03
  • CMDB/Config Mgmt sessions at CA World

    I only see one pre-con session that touches on CMDB and Config Management in the session catalog.  Will there be more added?  Thanks.
    jennifer1
    last modified by jennifer1
  • CA Tuesday Tips: CA SDM Takes Long to Send Messages

    Hey everyone, I recently hit a situation where CA SDM was taking too long to deliver mail messages. By too long I mean 2 days to send a few ones. In the meantime... the mail queue increased drastically in a few days...
    Sandra_Antunes
    last modified by Sandra_Antunes
  • Roadmap feedback: Demo of New Features

    Dear Community -   Some of the feedback that we have received in recent roadmap sessions includes a request for a demo of new features. Below are links to some recorded sessions that you might find helpful: ...
    CarolPiccus
    created by CarolPiccus
  • CA SAM Master Catalog 5.4.9 Available

    A CA Software Master Asset Manager Master Catalog Update Version 5.4.9 has been posted to CA Software Asset Manager Solutions and Catalogs Index page on CA Support Online. You can find the link for this...
    avemi03
    created by avemi03
  • Service Management Installation

    Hi Friends Could you kindly assist us to get SDM, Service Catalog and Asset Management, Jaspersoft Reports and Dashboards running on our environment? What are the exact installation steps.  Can these be installe...
    Ndyebs
    last modified by Ndyebs
  • Hey CA!!  Are you Listening?  Tell Us What You Think About CA's Product Feedback Processes

    Listening to our customers is a NUMBER 1 PRIORITY for CA.  After all, it is our customers (and potential customers) who help us to validate assumptions about what features to put in our products.  As CA cont...
    Chris_Hackett
    created by Chris_Hackett
  • Top "X" Knowledge Document Feedback

    Hi All,   In efforts to further enhance your self-service experience, we are launching 3 polls within the Communities to help gain insight on your thoughts around Knowledge docs and how they are presented in th...
    Chris_Hackett
    created by Chris_Hackett