• Disaster Recovery in CA Service Desk Manager (ITSM)

    Hello Everyone,   We've received a few general questions on "Disaster Recovery" for CA Service Desk Manager, so I thought I'd write up an introductory guide.   KB000115305 - How to perform Disaster Reco...
    Kyle_R
    created by Kyle_R
  • CA SAM 4.3.1 new dashlets

    Dashlets based on Autofilter – especially for compliance views is a handy enhancement, introduced in CA SAM 4.3.1. Combined with the fact that you can now have more than one Dashboard, it is a powerful tool for...
    TomStarke
    created by TomStarke
  • General Availability Announcement for CA ITAM - Software Asset Manager 4.3.1 Capabilities

    CA ITAM – Software Asset Manager 4.3.1   August 29, 2018   To: CA IT Asset Manager (CA ITAM) - Software Asset Manager (SAM) Customers From: The CA Technologies CA IT Asset Manager Product T...
    avemi03
    last modified by avemi03
  • Power BI - Looking for others using Power BI for reporting on the CA Service Management suite

    I'm looking for collaborations with others using Power BI as the reporting tool for the CA Service Management suite. I know CABI comes with DataMart and Jaspersoft, but Jaspersoft doesn't fit into our BI strategy, so ...
    pade
    created by pade
  • Everything you wanted to know about Auto-close, in Service Desk

    Hello Everyone,   I've just posted a comprehensive document on the CA Service Desk Manager "Auto-close" functionality here:   Understanding, Configuring and Troubleshooting CA Service Desk Manager “A...
    Kyle_R
    last modified by Kyle_R
  • End of Service Announcement for CA ITAM – Software Asset Manager 4.1.x

    CA IT Asset Manager – Software Asset Manager   August 29, 2018   To:          CA IT Asset Manager (ITAM) - Software Asset Manager (SAM) Customers From: ...
    avemi03
    created by avemi03
  • CMDB/Config Mgmt sessions at CA World

    I only see one pre-con session that touches on CMDB and Config Management in the session catalog.  Will there be more added?  Thanks.
    jennifer1
    last modified by jennifer1
  • CA Tuesday Tips: CA SDM Takes Long to Send Messages

    Hey everyone, I recently hit a situation where CA SDM was taking too long to deliver mail messages. By too long I mean 2 days to send a few ones. In the meantime... the mail queue increased drastically in a few days...
    Sandra_Antunes
    last modified by Sandra_Antunes
  • Roadmap feedback: Demo of New Features

    Dear Community -   Some of the feedback that we have received in recent roadmap sessions includes a request for a demo of new features. Below are links to some recorded sessions that you might find helpful: ...
    CarolPiccus
    created by CarolPiccus
  • CA SAM Master Catalog 5.4.9 Available

    A CA Software Master Asset Manager Master Catalog Update Version 5.4.9 has been posted to CA Software Asset Manager Solutions and Catalogs Index page on CA Support Online. You can find the link for this...
    avemi03
    created by avemi03
  • Service Management Installation

    Hi Friends Could you kindly assist us to get SDM, Service Catalog and Asset Management, Jaspersoft Reports and Dashboards running on our environment? What are the exact installation steps.  Can these be installe...
    Ndyebs
    last modified by Ndyebs
  • Hey CA!!  Are you Listening?  Tell Us What You Think About CA's Product Feedback Processes

    Listening to our customers is a NUMBER 1 PRIORITY for CA.  After all, it is our customers (and potential customers) who help us to validate assumptions about what features to put in our products.  As CA cont...
    Chris_Hackett
    created by Chris_Hackett
  • Top "X" Knowledge Document Feedback

    Hi All,   In efforts to further enhance your self-service experience, we are launching 3 polls within the Communities to help gain insight on your thoughts around Knowledge docs and how they are presented in th...
    Chris_Hackett
    created by Chris_Hackett
  • CA SAM Master Catalog 5.4.5 Available

    A CA Software Master Asset Manager Master Catalog Update Version 5.4.5 has been posted to CA Software Asset Manager Solutions and Catalogs Index page on CA Support Online. You can find the link for this...
    avemi03
    last modified by avemi03
  • CA SAM Master Catalog 5.3.9 Available

    A CA Software Master Asset Manager Master Catalog Update Version 5.3.9 has been posted to CA Software Asset Manager Solutions and Catalogs Index page on CA Support Online. You can find the link for this...
    avemi03
    created by avemi03
  • Small piece of history

    Hello All, This morning I have to start cleaning my desk and my cab in preparation of moving our office to a newer building. Then I come to the below and can resist of taking a picture of it for those that may remin...
    jmayer
    last modified by jmayer
  • CA Configuration Automation 12.8 SP05 is now supported with CA Service Desk Manager

    Date: May 16, 2018 To: CA Service Management (CA Service Desk Manager) Customers From: CA Technologies CA Service Management Product Team Subject: Availability of CA Configuration Automation 12.8 SP05 with CA Servic...
    lynka01
    last modified by lynka01
  • CA SAM Master Catalog 5.3.5 Available

    A CA Software Master Asset Manager Master Catalog Update Version 5.3.5 has been posted to CA Software Asset Manager Solutions and Catalogs Index page on CA Support Online. You can find the link for this...
    avemi03
    created by avemi03
  • No Service Management Community askCA for May

    We'll pick back up in June!
    Chris_Hackett
    created by Chris_Hackett
  • 800+ Registered for CA ITSM Summit

    Wow! In one week we've had more than 800 people register for sessions in CA's ITSM Virtual Summit on May 17th. Check out the details at this CASM Community blog. It's free. It's not a sales pitch in any way. Just know...
    Allen_Houpt
    created by Allen_Houpt