• auto close on Awaiting End user

    Hi Team   We have a requirement that when a ticket status change to 'Awaiting End User Response' and if a user doesnot respond with in SLA t (i.e 48hrs) before sla breach then  ticket should status set to c...
    last modified by La-Qa
  • Link to workflow task with status already set to "Complete"

    Hi,   I'm looking to create a link to a workflow task that will pre-set the status to "Complete".   I've tried : http://casdm/CAisd/pdmweb.exe?OP=UPDATE+FACTORY=wf+PERSID=wf:1245692+PRESET_REL=status:tsks...
    created by muguran
  • Auto close is not occuring

    Hi   I saw few tickets are not getting closed, even after their configured hours to close(after resolved). It shows in activity log as auto close is triggered giving the auto closure time,but ticket is not clos...
    last modified by kdevireddy
  • CA SD upgrade r14.1.02 to r17.1.02

    Hi Team,   We are planning to upgrade the CA SD from r14.1.02 to r17.1.02, in this regard kindly let me know if we can follow the swing box approach to upgrade? Can anyone share any documents pertaining to this ...
    last modified by Pushpith

    Hi Community,   I'm working on SDM REST API's HTTP methods, I have tried to get the incident records and used the GET method to get the resource and have passed the access_key which is obtained by calling rest_a...
    last modified by CodeGeek
  • Search Change Calendar by Order Description

    We have an analyst who is looking to search the change calendar by text in the Order Description field. If I add a search parameter to the Additional Search Arguments for this (such as "description LIKE '%Test%'"), th...
    created by knoxcorr
  • Change IP address to hostname

    Hi team   Iam working with the customer where he is facing some issue which is concerning the Security related issue. Whenever customer is downloading the attachment ,IP address is shown .They would like to get t...
    last modified by kindleIT
  • Download from CA Support issue

    Hi All,   for the first time I am experiencing an issue when try to download software from Download Manager area into support site. Regardless size of file I got the same error: see attached.   Anyone els...
    last modified by mazvi01
  • CA Service Catalog - max amount of Business Units

    Dear friends We have a customer who supports more than 11000 organizations. The need is to set up SC security in a way that every user is able to access any request from his/her organization. This means that every or...
    last modified by Jakub_Kolacny
  • Spel Code: Post_Validate error message depending on the category

    I'm trying make 2 different field required depending on which category is used when creating/updating a ticket. For this I tried to make use of the Post_Validate way to prompt an error message if the field is null. &...
    last modified by vonmiguel.montano
  • What is the event-rule-action in Service Catalog which aborts any PAM process when a SC request is cancelled?

    Hello -    I'm building a PAM process (triggered by a Service Catalog request) to automate a PowerShell script on a server.     If the script fails, I use a SOAP operator to add a note to th...
    last modified by mikebutak
  • JasperServer not redirecting homePage depending on role

    Hi all,   I have an issue where i tried to configure jasperserver-servlet-pro.xml (tried also in jasperserver-servlet.xml)to redirect when user with ROLE_HOME log in, but it's not redirecting at all... Changed t...
    last modified by dhrzic
  • Request specific status

    Hi Team,   is it possibel to define a specific status for a request after it is submitted? Normally after the submit of a new request, the status is: <st_200>Submitted</st_200> But for one special ...
    last modified by HergethMarkus
  • Listing Current Locks from Command-Line

    Is it possible to get the list of current locks, the same as is displayed in the GUI under Administration -> System -> Current Locks, to be displayed by a command-line utility?   We are on r12.6.   &#...
    last modified by Alan_Eth
  • How can we restrict the length in user name field in CA Service desk manager 17.1

    Hi Team, How can we restrict the length in user name field in CA Service desk manager 17.1. I have restricted the length in v12.9 adding max_length in login.htmpl page as mentioned below. "<td ><input type...
    last modified by cbscoreteam
  • Catalog request widget - Submit button

    Dear friends, we recently integrated Catalog widgets in a Kentico portal and also made some "look and feel" customizations.   One of the problems we still face is to have the Submit button not only on the top o...
    last modified by Jakub_Kolacny
  • factory (agt) not found

    Hi, This is foot prints integration with ITSM If we update in our ITSM it should be reflected in footprints side based on our mail eater configuration. Here there is no issue with mail eater. But in certain cases ...
    last modified by lavudaiappan
  • Firewall Ports  for  xFlow/Insight Analyst

    Currently we have SDM 17.1.02 windows 2012, with Conventional Configuration. SDM APPs servers are in same firewall zone while Analysts are outside of the firewall.   To add and test xFlow with Insight,  wh...
    last modified by shamaluwm
  • Survey Recipient

    We currently have survey templates attached to different areas that send to the affected end user on close. Is there a way to get one of these surveys to send to a different recipient IE. the reported by?
    last modified by dion.alexander
  • This Content cannot be displayed in a frame - SDM/Catalog

    Since upgrading to 17.1.02 we get the "this content cannot be displayed in a frame" when we click the catalog request tab in a service desk ticket. In 14.1 the catalog request information would populate in the same wi...
    last modified by sconnolly