• Do we have something in chatbot in SDM?

    We are moving forward in the company and we need this feature. Is anyone already using it? Thanks
    last modified by Marcos.Lima.Domingos
  • AHD4409 pdmweb is unable to connect with the webengine ERROR OCCURS WHEN USERS CHANGE ROLE TO EMPLOYEE

    Hello all, Trust work is going on well. Please I need assistance on the above subject. I discovered the error pops up each time I changes user's role to employee. What could be wrong in this case? Awaits usual pro...
    last modified by Amosu
  • Mailbox rule to update a ticket using # filter string

    Hello,   I'm trying to create a mailbox rule to update a ticket if the body has the incident id in it. My incident has the format ABC12312, and I've tried putting the # placeholder before and after it and using ...
    last modified by victor_ide
  • What is the Memory requirements for database server that would manage data for two CA products

    We would like to intall 2 CA products, CA Service Desk and CA Identity Suite 14.2 Virtual Appliance These two would share the same SQL Server 2016 Database engine, would you please provide the memory requirement for s...
    last modified by varelafpy
  • CA Service Desk Attachment configuration Tables

    Hi Community,   CA SDM 17.1 SQL Server 2016   Looking for a table which contains the attachments repository and etc settings.   The idea behind is we are Copying the data from another instance of CA...
    last modified by CodeGeek
  • Is it possible to hide reopen status from drop down in request order detail page if request order is older more than 60 days in CA Service Desk 12.9?

    Hi , Is it possible to hide reopen status from drop down in request order detail page if request order is older more than 60 days in CA Service Desk 12.9?
    last modified by cbscoreteam
  • Timing of Initial SLA Events

    We have quite a busy system and occasionally have Attached Events firing late.   We are running r12.6   We already have in place the configuration changes mentioned in CA Support Document TEC434997 (g...
    last modified by Alan_Eth
  • Service Desk Manager - How to move Universe from one system to other

    Hello,   I contact to the CA Service Desk Community, because we need to know how to move the BOXI universe from one environment to other. If exists any document that describe step by step this procedure and can ...
    last modified by Patricio_1979
  • Modify create change request function button from request

    Hello guys, I need some help with this:   Whenever someone creates a change request from create change request button the create request already start with both description and summary filled. Is there a way fo...
    last modified by LucasMesquita
  • Modify My Request in USS

    Hi All,   I would like to change wording in My Request Dashboard in USS, I need to change wording 'Fulfillment' State to other word. It's possible? Please guide me how to modify.   Thanks and Regards, KS
    last modified by support922.922
  • External Ticket Information x External Supplier

    Hi guys,   I would like that when an analyst selects a particular external supplier, it is mandatory to fill in the external ticket field information.   We have several suppliers, but not all are required ...
    last modified by thiagojoseoliveira
  • Close All Child Tickets

    Hi,   So we recently started working with classic workflows and things have been turning out great. But we are having an issue where once a ticket has been attached to a parent, and the child ticket has a work f...
    last modified by DArceyTaylor
  • Change CI status on incident or change open

    Hi all,   how to create a macro to acomplish changing CI status on incident or change open.   Best Regards, Domagoj
    last modified by dhrzic
  • Firewall Ports  for  xFlow/Insight Analyst

    Currently we have SDM 17.1.02 windows 2012, with Conventional Configuration. SDM APPs servers are in same firewall zone while Analysts are outside of the firewall.   To add and test xFlow with Insight,  wh...
    last modified by shamaluwm
  • CA Service Desk Manager upgrade from 14.1 to 17.1.1 is stuck at Task - Integrating the products 93%.  How do I proceed from there?

    All tasks previous to that have completed successfully.  This is my Dev Environment and i am doing an in place upgrade.   Thanks, Yogan
    last modified by perumaly
  • unable to open BI launchpad CA servicedesk manager

    last modified by NiitTechnologies
  • How to create Dashboard using Jasper Studio ?

    Hi Experts, Presently we are using boxi 3.1 where we have few reports which contains dashboard(many pic chart bar chart etc in a one report).   Now I am preparing all the reports in Jasper Studio.Please gu...
    last modified by SiladityaDhar
  • How to retrieve user_uuid to a value in a select

    Hi!  Could someone help me with this? Env: CA SDM 14.1 'tus-110' CA Service Catalog SQL Server 2008   I builded a object report in the catalog to retrieve the name and user id to ...
    last modified by varelafpy
  • Enable "Create new issue" for Contact type "Employee"

    Hello,   I am  working on enabling the feature of creating new issue for Employee contact type. Currently, Employee can only raise Request/Incident. Please suggest if anyone have an  idea about this ...
    last modified by caadmin
  • Scoreboard Query Help

    I am really struggling with a Scoreboard query which should be simple and do the following:   Desired Result Show all active tickets where the assignee is null, group = IT Store Calls and the status is not ...
    last modified by TheKatherine