• Seven Steps to Continuous Service Improvement (and How to Integrate CSI into a Scrum Framework)

    In the IT universe, we have continuous integration, continuous testing, continuous delivery, continuous deployment, and continuous service improvement, just to name a few. The overall intent is to automate as much as ...
    DarrenArcangel
    last modified by DarrenArcangel
  • Managing Data Across Agile Methodologies, DevOps and IT Service Management

    The Digital Transformation of Information in the Application Economy: Part 5 of Five Before we can manage data, we have to understand and define it. Here we’ll highlight a couple of aspects of data management ac...
    DarrenArcangel
    last modified by DarrenArcangel
  • Turning Data into Knowledge and Managing It

    The Digital Transformation of Information in the Application Economy: Part Four of Five   New apps support business strategy and provide valuable mechanisms for interacting with users. The knowledge management ch...
    Robert J Zuurdeeg
    last modified by Robert J Zuurdeeg
  • The Value and Challenges of Capturing Data

    The Digital Transformation of Information in the Application Economy: Part Three of Five   We all know that sound business decisions require a single version of the truth. And anyone who has worked on large-scale...
    DarrenArcangel
    last modified by DarrenArcangel
  • How to Avoid the IT Asset Management Trap: Part 2

    In my last post, I defined the problems inherent in blurring the lines among the domains of IT asset management, systems management and service/configuration management.  You can help your organiz...
    Mstricker
    last modified by Mstricker
  • How to Avoid the IT Asset Management Trap: Part 1

    Trap? What Trap? The term "IT asset management" is inherently confusing.  To some people, it might mean: I want to manage IT assets from a governance perspective: I want to make sure the assets (desktops, servers...
    Mstricker
    last modified by Mstricker
  • Leveraging Service Management Data to Deliver Added Value

    If you’ve ever worked for, supported, or were a customer of a managed service provider, you’re probably used to reviewing service level agreements, objectives, critical success factors, KPIs, and related r...
    ThomasConnery
    last modified by ThomasConnery
  • Actions for ITSM Strategy Owners for App Economy Success

    The Digital Transformation of Information in the Application Economy The end goal isn’t deploying apps—it’s successfully executing a business strategy. Traditionally, after an enterprise defines its ...
    Robert J Zuurdeeg
    last modified by Robert J Zuurdeeg
  • The Digital Transformation of Information in the Application Economy

    The application economy is all about customers interacting with your brand through apps instead of passively experiencing traditional messaging and venues. One early lesson of the application economy is that app users...
    DarrenArcangel
    last modified by DarrenArcangel
  • Using Service Catalog for Complex Corporate Business Processes

    One of the more complex and important business processes for most organizations is employee on-boarding. Organizing and accounting for all the tools and assets new employees need is an important step in making new hir...
    Gary_Eisenhuth
    last modified by Gary_Eisenhuth