CA Service Management

CA Service Management 17.2 – Overview and Drill-down

• Hear directly from Product Management experts about our upcoming release, CA Service Management 17.2. This webcast will include details and demonstrations of the new capabilities, how to get the new release, what value you can expect and a live Q&A.  New capabilities include:

• Service Point, your new business user self-service
• A new mobile app for self-service
• Expansion of Insights (reporting) including the addition of transactional data and support for Problem, Change and Configuration Management domains  
• Expanded personalization and other capabilities for xFlow

CA Service Management at Discovery Health: Stretching the Boundaries of ITSM

There's quite a buzz around Enterprise Service Management these days, and for good reason. Organizations are getting huge added value by leveraging their ITSM solution beyond the IT service desk. It is being used to support business areas like Finance, Facilities, Audio Visual and others, integrate with business partners and other business entities, and even as a customer-facing mission-critical application. This webcast presents Discovery Health's success into many of these areas using CA Service Management. Hear about what it takes to do this, how they handle the diverse business requirements and the benefits accrued. Come away with ideas on how you too can get incremental ROI from your existing investment in CA Service Management.

Speakers:

Zel-Louise Van Den Heever - Discovery Health, Head of Business Systems

Mynhardt Strydom - Discovery Health, Delivery Manager

Allen Houpt - Broadcom, ITSM Product Marketing

RSVP and Add to Your Calendar HERE: https://communities.ca.com/events/5028-webcast-ca-service-management-at-discovery-health-stretching-the-boundaries-of-itsm-february-26-2019-11-am-et

Dear CA Service Management Community Member,

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

Check it Out HERE: https://communities.ca.com/docs/DOC-231184417-what-you-may-have-missed-in-the-ca-service-management-community-january-2019

AWESOME how everyone is pitching in helping each other out

Please do check out the questions below to offer your input.

Jasper Studio Chart Formatting 

Jasper Reports duration field view 

Unified Self Service Virtual Host 

Passing Variables Between Forms 

Upload attachment SDM API REST returns BadRequest 

JasperServer not redirecting homePage depending on role 

Unable to create tickets in Xflow Interface for Other Tenants 

Newly added categories are not visible in boxi report 

Error: Unknown method:'CMassUpdate::Free_uncheck', when opcode: ' mass_update' passed to CMassUpdate 

Avoid duplicate row aggregation. Boxi to JasperStudio 

How to get the presets for properties in a service request ? 

Thank you for all your efforts!