CA Service Management 17.2 – Overview and Drill-down
Hear directly from Product Management experts about our upcoming release, CA Service Management 17.2. This webcast will include details and demonstrations of the new capabilities, how to get the new release, what value you can expect and a live Q&A. New capabilities include:
Service Point, your new business user self-service
A new mobile app for self-service
Expansion of Insights (reporting) including the addition of transactional data and support for Problem, Change and Configuration Management domains
Expanded personalization and other capabilities for xFlow
CA Service Management at Discovery Health: Stretching the Boundaries of ITSM
There's quite a buzz around Enterprise Service Management these days, and for good reason. Organizations are getting huge added value by leveraging their ITSM solution beyond the IT service desk. It is being used to support business areas like Finance, Facilities, Audio Visual and others, integrate with business partners and other business entities, and even as a customer-facing mission-critical application. This webcast presents Discovery Health's success into many of these areas using CA Service Management. Hear about what it takes to do this, how they handle the diverse business requirements and the benefits accrued. Come away with ideas on how you too can get incremental ROI from your existing investment in CA Service Management.
Speakers:
Zel-Louise Van Den Heever - Discovery Health, Head of Business Systems