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CA Performance Management

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By jason_normandin AmitMohanty1 norja10 Nagesh_Jaiswal

 

It's that time of year again. The time we all put together a list that betters ourselves. Whether it’s exercise, quitting a bad habit or just being a little more positive in our daily lives; we all strive to improve many aspects of ourselves. It’s also never a bad idea to continually look to improve how IT operations run; specifically our network monitoring software.

 

It’s a new year, so let’s see what 2019 and CA and Broadcom have in store for you to improve your network monitoring software strategies and deployments:

Unify Your NetOps Visibility

Today’s enterprise relies on highly available network infrastructure. This increasing complex mix of traditional and modern architectures warrants the network engineer to be a "Jack of all trades and master of many”.

 

Three facets of the networks that should be top of the mind for these engineers are “fault”, “performance” and “flow”.  Network engineers and architects must be comfortable and even experts at looking into these three areas of the network stack within a single experience.  Every aspect of fault, performance and flow in the network has to be understandable and relatable with adequate depth and correlation for the engineers to arrive at a quick resolution to ensure the application and customer experience.  

 

Be it connectivity with AWS, cloud-based Wi-Fi in the last mile, SD-WAN in data centers or traditional WAN connectivity, the CA Network Operations Analytics portal brings together Fault, Performance and Flow across traditional and modern networks and improves time to value; while making the engineers adept in dealing with network wide scenarios.

Assure Your Software-Defined Deployments

SDN technologies may be a little more mainstream than they were years ago but that doesn’t mean your traditional network is going away any time soon either. That’s why it is so important that we do traditional and new SDN network monitoring across the entire stack; in a single view to correlate all network activity spanning numerous technologies; across the underlay and overlay layer – in one context and in one dashboard – scaling up and across the old and new networks.

 

CA’s network monitoring software delivers a single operations experience with easy OOTB dashboards for NOC personnel to correlate network health with faults and events for modern technologies like SDN, SD-WAN, NFV, vCPE to traditional SNMP performance, flow and traffic analysis and TCP/Application transport analysis…in one unified platform.

Remove the Cloud Monitoring Gaps

Organizations are moving workloads from on premise data centers to Cloud. This increases the complexity of assuring cloud services and the user experience of cloud applications. Additionally, enterprises today are also running with leaner staff and resources.

 

With CA Network Operations Analytics, you can manage and monitor cloud workloads along with the user experience. In addition to traditional networks, SDN and SD-WAN you can also monitor AWS Cloud networks. This rich feature set gives end to end visibility from on-premise data centers to connections in the cloud. Our network monitoring software gets comprehensive monitoring metrics on AWS networks like Performance, Fault and Flow which helps in troubleshooting, debugging and identifying the root cause of any outage.

 

Performance metrics of a AWS network gives insights to KPI’s on how the user experience can be impacted. AWS network flow provides usage patterns of AWS workloads and applications. AWS network faults helps in identifying critical network issues and isolated root cause.

CA 's network monitoring software is an all-in one, highly scalable solution for monitoring traditional, SDN, SD-WAN and Cloud networks.

Improve Monitoring with AIOps and Automation

Operations teams continue to struggle and collaborate across cross domain monitoring resulting in increased triage times and modern technologies continue to produce more data than today’s teams can manage or even take advantage of – it’s time for a change.

 

CA’s AIOps platform with advanced machine learning (ML) algorithms and artificial intelligence (AI) techniques improves collaboration across your operations teams while aggregating the velocity of data coming from various siloed monitoring tools. Use CA’s AIOps platform for predictive insights to become more proactive and less reactive. Gaining knowledge of impending network outages before they happen – days or even weeks before they happen makes your NetOps job less stressful as well as helps ensure you are delivering a less stressful user experience to your customers.

 

Modern networks that can self-heal based on predefined policies and conditions can certainly achieve delivering reliable end user experiences over and over and this is how CA and Broadcom NetOps solutions can help our customers achieve this:

Network Healing (Automation) Use Case:

  1. Your modern SD-WAN network is monitored by CA/Broadcom NetOps Suite and you create a threshold event on Loss/Latency or Jitter for a specified application tunnel.
  2. When that event occurs, an alarm will be raised in the CA NetOps Portal. As CA Spectrum already has integration with many service desk systems - a ticket will be raised.
  3. CA Automic, our industry leading automation engine takes the ticket and automates the necessary steps required at SD-WAN controller to remedy the issue network issue before customers are impacted.

This Self-Healing is really achievable without manual intervention using our NetOps Suite of products.

by NestorFalcon

 

Did you know you can update CA Spectrum user attributes using Web Services?

 

Application Program Interfaces (APIs) have become a critical part of the business to ingest and extract any kind of data from any online resource. APIs are highly beneficial to network management as well as automation, integration and personalization of systems.

 

CA Spectrum provides a comprehensive API functionality that can be leveraged by users or developers to integrate with any 3rd party solution. Some of the CA Spectrum network management elements you can access via APIs are devices, events, models, attributes, landscapes, alarms, subscriptions and associations.

 

In this tutorial, we will walk through how to read and update user attributes from/to CA Spectrum models. This kind of enrichment is extremely useful to populate your CA Spectrum inventory with user or business information such as “service associated to the device”, “virtual DC of the device”, owner, purpose or any other variable that is relevant for your business.

 

Reading a single network management attribute

 

Reading a single attribute of a CA Spectrum model is very straight forward. We will use the “model” API resource for this purpose.

 

The “model” resource is documented in the Web Services API Reference Guide in CA Spectrum documentation. Basically, this resource is used to create or delete a model and to read or modify model attributes.

 

The API URL to read an attribute requires 2 parameters:

  • Model Handle
  • Attribute ID

 

NOTE: The model handle and attribute ID can be fetched from the Attributes tab in OneClick console or via API (http://<OCserver>:<port>/spectrum/restful/devices?attr=0x1006e)

The API method to use is a “GET” and the URL is:

 

http://<OCserver>:<port>/spectrum/restful/model/<model_handle>?attr=<attribute_id>

 

The expected output is displayed below. As can be seen, it returns the model handle, attribute ID and the current value (“MadridVDC” for this example).

 

Figure 1: API response to query a single model attribute.

 

NOTE: CA Spectrum Web Services API is hosted by and sits on top of the OneClick server so our API calls will be run against the OneClick server.

Updating a single network management attribute

 

So let’s make an update that our router is now moved to a different VDC and we want to change  the attribute “Location” programmatically. We will trigger the single attribute update URL.

 

The update URL requires 3 parameters instead of 2:

  • Model Handle
  • Attribute ID
  • New value

 

And the method to use is a “PUT”. This is very important, other methods (GET, POST,…) will fail:

 

http://<OCserver>:<port>/spectrum/restful/model/<model_handle>?attr=<attribute_id>&val=<attribute_value>

 

(E.g.:  http://<OCserver>:<port>/spectrum/restful/model/0x100417?attr=0x23000d&val="BarcelonaVDC")

 

The expected output is displayed below. Note the success message that can be processed via script for validation:

 

Figure 2: API response of Model attribute update.

 

Mass populate network management attributes

 

Reading or updating a single model is useful but not very practical for large environments. This section explains how to perform a mass network management update. There are 2 main mechanism to achieve the mass update:

 

  1. Use the “models” resource to retrieve and update models and attributes. The models resource operates on groups of models. The models resource is very powerful and lets you provide an XML document with a search criteria with the models to retrieve and update. There is more information in the CA Spectrum DocOps, under section “Web Services API Reference
  2. Use a simple script that reads from a CSV file and perform the mass update.

We will cover option #2 in this section. Let’s take a look at how we can update 3 devices from a CSV file.

 

The structure of our CSV file can be: “ModelHandle”,”AttributeId”,”AttributeValue”. In this example, we will update 3 models (column 1) with 3 different attributes (column 2). The new values for these attributes is in column 3:

 

0x100417,0x23000d,BarcelonaVDC
0x100449,0x11564,Router to be replaced
0x10047b,0x12bfd,Paul

 

The attribute names from column 2 are “Location”, “Notes” and “USER_AssetOwner”.

 

The script to use for this exercise is shown below. Basically it reads the seed CSV file and it sends a curl “PUT” request to the CA Spectrum API.

 

#!/bin/bash

 

INPUTFILE=/tmp/myinput.csv
OCSERVER=<OCSERVERIP>
OCPORT=80
OCUSER=<OCUSER>
OCPASSWD=<OCPASSWD>
BASEURL="http://"$OCSERVER":"$OCPORT/spectrum/restful/model/
# CSV Separator
IFS=,

 

# Basic Output in Terminal Window
echo "Mass update started..."

 

# Read the CSV
while read mh attid newvalue
do
  echo "Updating attributeId $attid from MH $mh with value '$newvalue'"
#Replace empty spaces with %20 for new value string
newvalue=${newvalue// /%20}
# actual call
curl -X PUT -v -u $OCUSER:$OCPASSWD "$BASEURL$mh?attr=$attid&val=$newvalue"
done < $INPUTFILE

 

This network management script is for explanatory purposes only. For production use, we suggest the hard-coded user and password and pass it via parameters to the script to improve security.

 

NOTE: Each curl command will output a “Success” or error code so we can easily validate that the attributes are being updated.

 

The updated attributes can also be validated in CA Spectrum OneClick - attribute tabs:

 

Figure 3: OneClick Attributes Tab displaying the updated attribute.

 

We covered how to run the update of single attributes as well as mass bulk updates. This example sets a foundation that you can use to build more complex queries or updates to fit your needs. Enriching CA Spectrum network management models is easy and it can add value to your organization.

 

One last tip before we finish this tutorial: large data requests across multiple clients can cause performance degradation so remember to start small and be aware that massive updates can impact the SpectroSERVER.

 

CA Technologies has more than 20 years of experience in the application performance, infrastructure and NetOps management domains. CA Spectrum offers the robust, comprehensive and sophisticated event and network fault management capabilities that network operations teams require to achieve digital and network transformation success.

 

Learn more here.

By jason_normandin

 

The top use cases to keep your network operations "stress-free” during the holidays

 

The holidays can be stressful. Whether it’s the in-laws, traveling, or that uncle who has no filter when he tells eyebrow raising stories after a couple glasses of wine, we all have enough on our plates during this time of year. CA understands that while we may not be able to help you with that “uncle problem”, you shouldn't have to stress out about how your network is performing during the busy holiday season when you have a reliable network monitoring platform doing most of the work for you.

 

Stay Calm and let CA’s network monitoring help:

 

1. Say goodbye to swivel chair monitoring. Because of rapid advances in networking technology coupled with user demands, network managers often find themselves with way too many network monitoring tools, each designed to manage or monitor a single aspect of the enterprise network and application performance.

 

Effective network management today starts with one view: a convergence of network operations that enables network managers to perform comprehensive and scalable monitoring and analytics and should always include these four critical factors - one NetOps portal, one OpenAPI, one data collector and one context.

 

2. Chill out and reduce the noise. Modern network architectures like Cisco ACI have tens of thousands of events defined with hundreds of unique messages and alarms. This many events and faults can flood your network and an operations team’s ability to troubleshoot efficiently.

 

CA’s award winning, #1 ranked Network Operations Analytics platform reduces the noise by suppressing non-critical alarms to allow the NOC to focus on the real root cause of any outage for faster triage.

 

3. Go vintage and still easily embrace the “new”. SDN technologies may be a little more mainstream than they were years ago but that doesn’t mean your traditional network is going away any time soon either. That’s why it is so important that we do traditional and new SDN network monitoring across the entire stack; in a single view to correlate all network activity spanning numerous technologies; across the underlay and overlay layer – in one context and in one dashboard – scaling up and across the old and new networks.

 

CA’s network monitoring platform delivers a single operations experience with easy OOTB dashboards for NOC personnel to correlate network health with faults and events for modern technologies like ACI, SD-WAN, vCPE to traditional SNMP performance, flow and traffic analysis and TCP/Application transport analysis…in one unified platform.

 

4. Customize it for you. In today’s fast paced IT Operations, getting quickly to the data that matters is critical and when it takes too much time to surface the metrics you need to make a decision - the customer feels the impact. Depending on an individuals role, there are different perspectives of monitoring data that are critical to that roles' responsibilities.

 

CA’s network monitoring solutions use a system of roles and precise permissions sets that greet users with the views and data that are important to their job. Additionally, the advanced and powerful tools available within the NetOps portal can be carefully controlled based on a user’s role - only surfacing the appropriate monitoring data to quickly get the task at hand completed. With great power comes great responsibility and the peace of mind of knowing that power can be carefully controlled is a welcomed addition to how your team’s do their jobs.

 

5. Embrace AI and ML. Operations teams continue to struggle and collaborate across cross domain monitoring resulting in increased triage times and modern technologies continue to produce more data than today’s teams can manage or even take advantage of - it’s time for a change.

 

CA's AIOps platform with advanced machine learning (ML) algorithms and artificial intelligence (AI) techniques improves collaboration across your operations teams while aggregating the velocity of data coming from various siloed monitoring tools. Use CA's AIOps platform for predictive insights to become more proactive and less reactive. Gaining knowledge of impending network outages before they happen - days or even weeks before they happen makes your NetOps job less stressful as well as helps ensure you are delivering a less stressful user experience to your customers.

 

CA Technologies has been providing network monitoring solutions for several decades and has continuously advanced their monitoring platform and analytics to meet the evolution of networking innovations and technologies. We continue to provide advanced capabilities to deploy and monitor new technologies like SDN, SD-WAN, NFV and cloud while delivering the network visibility needed to ensure optimal performance and availability.

 

Learn the other ways CA's network monitoring solutions can give you stress-free operations here.

 

The latest release of CA Performance Management 3.6 delivers advancement in network tools integration and represents an important step towards a unified approach to network operations management. 

 

By Laura_Fletcher

 

The network fault and performance foundation of CA's Network Operations and Analytics platform is powered by the CA Performance Management and CA Spectrum network tools. CA Performance Management lets you view and manage CA Spectrum alarms from the Performance Center portal using the Alarms View. Alarms lets you quickly focus on resolving your most impactful problems and provides visibility into other, potentially related, issues on the same device, or a connected device.

 

In CA Spectrum, the viewing of alarms in OneClick is central to most operational workflows. OneClick alarm views enable you to identify the most impactful problems by presenting a prioritized list of alarms and facilitates network tools troubleshooting by correlating related alarms on the same device or neighboring devices.

 

 

The Alarms View lets you view this same prioritized list of alarms in the CA Performance Center NetOps portal, eliminating the need to jump between multiple network tools.  

 

Usability Features

CA Performance Management offers many customizable controls for the NetOps Alarms View to provide an effective and clutter-free UI. The Details section of the view provides a contemporary and efficient layout, where you can control which panels appear in the section including an Events panel.

 

 

The height of the alarm grid can be customized which controls the number of visible alarms. In addition, the alarm grid offers an expanded list of over 20 attributes to choose from when adding or removing columns or when sorting.

 

These features improve the user experience by allowing the network tools UI to adapt to individual users based on their needs within an Operations team.

 

Alarm Modification & Triage Actions

The Alarms View in the NetOps portal within CA Performance Management is not just limited to listing alarm and device information. It is fully actionable like the alarms view in CA Spectrum and can perform two categories of operations: alarm modification and alarm triaging.

 

The NetOps Alarm View allows direct access to device, component and performance data through in-context launches. Hyperlinks in the alarm grid enable navigation from an alarmed item to its context pages ensuring that the details you need are only a single click away.

In addition, the set of triage action buttons which included poll, ping and trace-route has been expanded to include a new button to launch a contextual on-demand report.

 

 

These reports can be launched from one or more selected items in the alarm grid and allow the selection of multiple metrics across one or more metric families. This ability to quickly access network tools performance data from alarms streamlines problem triage and is an important tool when troubleshooting issues such as threshold alarms on CPU or interface utilization.

Filter Creation

CA Performance Management provides the ability to easily create and use custom alarm filters. CA Spectrum has long offered powerful alarm filtering which is critical and central to its troubleshooting workflow. With this new feature, CA Performance Management offers similar levels of flexibility and capability. Operations teams can create, edit and save alarm filters allowing team members to scope alarm data and narrow the focus to those alarms which are most important.

 

 

Teams can also use our network tools to edit existing filters. These filters offer comparison to multiple values using both AND and OR operations, nesting of multiple conditions, Hide and Show capability based on attribute value, and full support of various attribute types.

 

 

Filter Management

Alarm filters are important to help members of an Operations team both identify and remediate problems efficiently and quickly. It is vital to have strong network tools features to control their use and availability.

 

When saving a filter, the user has the option to restrict the alarm for personal use, to make the alarm available to other team members with the same role, to all other users within the tenant or to specific users or roles.

 

 

In addition, separate role rights exist for both the creation and management of alarm filters. The use of roles when applying filter permissions enables users to be dynamically and automatically granted filter access while granular, individual user application can ensure that each team member has the right access.

 

Sharing the same filter or set of filters among team members promotes best practices by ensuring that alarms are viewed though the same selective lens so that only those alarms applicable to the team’s responsibility are spotlighted.

Attribute Extensibility

CA Spectrum has thousands of attributes out-of-the-box. To avoid the information overload that would result if CA Performance Management were to present all of these, our network tools select a set of the most used and applicable ones for alarm viewing, sorting, and filtering. There is an extensible mechanism to expand the list of available attributes as needed to efficiently process and accurately triage alarms. The management of alarm attributes is performed by REST calls and can be scoped at the tenant level or globally. This ability to add attributes ensures that you can capitalize on the full set of attributes in CA Performance Management that you leverage in CA Spectrum.

 

Event Visibility and Exporting

CA Performance Management provides the ability to view the events on a device by selecting an entry in the alarm grid. This is crucial to gain visibility into the timing and repetition characteristics of an alarm or into the causes of why an alarm has occurred or has been cleared.

 

Events are listed in the new Events panel which resides in the Details section of the NetOps Alarm View. These events include events that are sourced from CA Spectrum.

 
The events panel search option provides several selections to control both the scope and timeframe of listed events including options to see only those events directly on a device or events on a device and all its subcomponents. This latter option is often used to view the events on a network device and all its interfaces.

Each selection in this dropdown supports detailed hover-over tips that clearly describe its effect. This timeframe and subcomponent scoping functionality can be invaluable when troubleshooting the performance of a device.

In addition, as with other tables in CA Performance Center, you can further filter the listed events using the standard search field below the table.

 

Finally, the Events panel supports CSV data export for consumption by a 3rd party application just as the entire NetOps Alarm View can be exported in either CSV or PDF format to facilitate trouble ticket processing.

 

Move Away from Swivel Chair Monitoring

At CA, we truly believe a convergence of network tools is well overdue. Because of rapid advances in networking technology coupled with today’s consumer demands, NetOps will find themselves overwhelmed with way too many monitoring tools and way too little visibility into network health.

 

The advantage to the CA network fault and performance convergence is the ability to move away from multiple operational consoles driving simplicity in your ability to correlate different types of data and events. The ability to drive unified fault and performance workflows when triaging availability or service degradation in a single dashboard will no doubt improve operational efficiency and help to support a better experience within your network.

 

 

Co-authored by Jim Gordon: After obtaining his degrees in Computer Science, Jim went on to a career in software development; designing and implementing firmware for such varied products as intelligent building controllers, cutting-edge Ethernet routers and professional 2-way mobile radios. He joined the CA Technology family in 2005 where he traded in his software hat for one in educational development. LinkedIn: https://www.linkedin.com/in/jim-gordon-a55519/

 

Check out the NetOps Alarm Views Product Documentation here. 

 

...And our 'How-To' video on integrating Alarm Views here.

We are working to help our customers transitioning off CA eHealth. If you have not yet completed this process, we encourage you to reach out to you CA sales representative to ask about our free extended support offer. Additionally, reach out now to CA Support to request new device certifications in CA Performance Management.

 

Join us on the CA Performance Management community and learn why others are choosing CA Performance Management. The community is a great place to learn more about our solutions. Stay tuned for office hours, best practices sessions, and webinars to help you get the most from our solution.

 

Join the customer validation community to see what we’re building. Approximately once a month, we host End of Sprint demos that give you a chance to provide feedback directly to the developers and design engineers. If you see a feature you like, download and test it in your lab or try it via SaaS with our pre-release (beta) versions of our software.

 

Check out our roadmap presentations to see where we’re going next at ca.com/roadmaps

 

-Chazz Kellner, Product Manager

 

Full stack network monitoring and added synthetic insights validates pre–production and production software defined networking deployments.

 

The Challenge: Unpredictable Modern Network Architectures

Deploying new services based on cloud and software defined networking architectures comes with a new level of complexity for network operations, as well as network monitoring software. Cloud and SDN enables infrastructures to become agile enough to feed consumer demand for constant access to applications, data and bandwidth, but network monitoring needs to become just as agile to discover, visualize, identify, scale and predict to meet the constant rate of change within these dynamic architectures.

 

Additionally, service delivery on top of modern network infrastructures requires validation prior to and at the time of deployment via active testing of real–world traffic patterns, along with live monitoring across all the layers of the new software defined networking stack, identifying bottlenecks and validating service level agreements (SLAs), all while doing it from the end–user perspective.

 

The Solution: Active Testing and Live Monitoring for Predictive Network Behavior

Netrounds Active Testing, when used with Network Operations and Analytics from CA Technologies, offers a comprehensive and scalable real–time view of network behavior and end–to–end network service quality. The combined capabilities act as the umbrella full stack fault and performance monitoring system and monitors network, server and application performance using passive techniques. Netrounds adds active test results and continuous monitoring KPIs for network services to the overall network and service health picture. This award-winning combination of active service data and passive infrastructure performance monitoring is designed to create a comprehensive end–to–end view of network service quality from the end–users’ perspective, based on predictive network behavior as well as inventory, topology, faults, flow and packet analysis converted into actionable intelligence for network operations.

 

Example Use Case: SD–WAN and WAN monitoring

Test Agents generate active traffic to validate and monitor service KPIs between SD–WAN end points or distributed branch offices and can be easily deployed at each remote end point location to perform extensive, distributed measurements of end–user quality in real time. Upon quality degradations or SLA threshold violations for your monitored services, alarms will be triggered and alerts sent to the Network Operations and Analytics from CA to sectionalize the problem and understand the network layer and domain that the problem corresponds to.

Programmable test capabilities can also be used to automatically validate dynamic service changes. For example, in the case of a reroute event, Test Agents are instructed to execute a test that validates that the technical SLA is met with the new route.

 

 

Example Use Case: Cloud workload and service chain monitoring

In cloud environments, the vital network functions are deployed as a chain of VNFs in the data center. Monitoring of a service chain must be done in two layers:

  1. Passive monitoring of resources like CPU, memory and disk utilization. This is performed by Network Operations and Analytics from CA Technologies.
  2. Active testing and monitoring of the data plane functionality. Netrounds adds this capability to the CA solution.

 

Figure 2 illustrates a visualization example from the Network Operations and Analytics UI in which a service chain comprising of a virtual load balancer (vLB) and a vCache includes two Netrounds Virtual Test Agents (vTA VNFs), one at each end of the service chain. These Test Agents are critical at two different stages:

  1. During service turn–up, Test Agents perform a service activation test to verify that the service chain delivers the promised performance across the data plane.
  2. During ongoing operation, Test Agents continuously and actively monitor the functionality and performance of the service chain.

 

 

Predictive network behavior is a prerequisite for deploying and managing modern software defined network architectures. Before turning over services to your customers, you should have confidence in how your SDN and cloud networks will behave. When integrated with Netrounds Active Testing, Network Operations and Analytics from CA Technologies can validate the network behavior in automated software defined networking and hybrid cloud environments. Together with full stack network monitoring and added synthetic insights, these powerful integrated capabilities will only enhance operational analytics and intelligence with network teams to more consistently deliver an exceptional customer experience.

 

Check out why this integration between CA and Netrounds won the 2017 Networking Innovator Award from Enterprise Management Associates.

 

Going to Cisco Live US? CA Technologies will be showcasing their award winning Network Operations and Analytics for Cisco SDN architectures in booth #2030 at Cisco Live, Orlando June 10-14. Stop by the booth for solution demonstrations and huge giveaways! 

 

 

 

CA Technologies will be showcasing their award winning Network Operations and Analytics for Cisco SDN architectures in booth #2030 at Cisco Live, Orlando, June 10-14.

 

As we look to this year’s Cisco Live US 2018 in Orlando, FL, expect network monitoring to be at the forefront of the top vendors in the space. Like the event site says, “This event presents a unique opportunity to acquire cutting-edge knowledge and skills on the technologies you already use, and those you will rely on in the future.” Take this opportunity to consider a full-stack, unified network monitoring and analytics solution that provides deeper operational intelligence and insights into the customer experience with support for modern architectures like SD-WAN and hybrid cloud along with classic networks.

Here are the top three ways you can interact with CA Technologies at Cisco Live Orlando and learn how our award winning Network Operations and Analytics solution can help your organization build resilient Cisco software defined networking architectures that support an exceptional customer experience:

 

#1: Attend our “NetOps Lightning Talks”

Join us for 10-minute sessions everyday on customer experience analytics, network automation, Cisco ACI, Cisco SD-WAN, cloud monitoring and much more:

  1. SDWAN Assurance for Successful Network Transformations
  2. The Essentials You Need for Successful Modern Network Monitoring
  3. Reduce MTTR by 60% using Machine Learning
  4. Gain Deep Visibility into Advanced Cisco ACI Architectures for Fault and Performance Management
  5. Leverage SaaS Analytics Across App, Infra and Network for Superior Customer Experiences
  6. Cisco ACI Demands High Speed and High Scale Packet Analysis
  7. Leverage Open API for Intuitive NetOps Triage and Workflows
  8. Cisco and CA Partner for Comprehensive SDWAN Monitoring
  9. Machine-Learning Driven Analytics Drives Advanced Network Intelligence
  10. NetOps Standard Operating Procedures for Advanced Analytics Insights
  11. Comprehensive and Unified NetOps Dashboard Experiences
  12. Predictive Network Behavior with Active Testing and Analytics
  13. Managing Agile SDN Networks in Container Architectures
  14. Successful SD-WAN Deployments Demand Proactive Monitoring
  15. Convert Alarms to Insights using AIOps

 

 

#2: NetOps solution demonstrations and test drives

See first hand how our award winning and leading analysis recognized solutions deliver powerful, scalable and easy modern monitoring of both the old and new networks in a single dashboard experience with:

  • End-to-end Cisco ACI, Cisco SD-WAN and cloud monitoring
  • Application-centric network visibility
  • Closed loop service validation through analytics
  • Upcoming CA NetOps SaaS solution; provide feedback and win a prize for your participation!

 

#3: Gain insight into CA’s monitoring and analytics strategy and development plans

Schedule a one-on-one with CA execs in our private meeting center and learn what a partnership with the leading network monitoring vendor with over 20 years experience in network transformation success can do for your organization. Schedule your meeting here: http://cainc.to/CiscoLiveCA

 

 

We forgot to mention the giveaways!

  • Custom NetOps baseball cap giveaways! Choose a hat and then choose a “fun” NetOps phrase that will be applied to the baseball cap right onsite! All day, every day while supplies last.
  • At every Lightning Talk, we will be raffling off Google Home Minis!

 

 

Wait...there's more!

The Customer Appreciation Event is a spectacular celebration that is being hosted at the Universal Studios Florida theme park – and Cisco Live has reserved the whole park just for you. The night will include food, drinks, rides and a festival style music line up. This year’s multi-stage artist lineup features a remarkable roster of seasoned and newly discovered talent. Don't miss performances by Sam Hunt, Cake, Leon Bridges, Refugee (Tom Petty tribute band) and Slippery When Wet (Bon Jovi tribute band). A can't miss event!!

 

 
Going to Cisco Live 2018 in Orlando? Come find me at the CA Technologies booth #2030 and say Hi...who knows, I may just give you some free giveaways!

This morning I am online with a number of our customers participating in an End of Sprint review workshop. My colleague Jason Normandin has kicked off the session with an overview and of a highly requested capability with CA Performance Management. This past release has seen fantastic participation by our customers - THANK YOU ALL for your support!

 

End of Sprint Demos are one of the most critical steps in the Agile Development process. Our Development teams are inspired to show customers working software against their requirements and the entire team REALLY values getting feedback (Positive and Constructive). I don't know about you but often "I don't know know what i want but i can tell you when i like or don't like something." 

 

If you have not joined already please Join the NetOps Customer Validation (Beta) community and participate in our End of Sprint reviews. The benefits to you: Free How-To Training, Early View of New Features, Learn from other customers speaking in an open forum, and Influence Future Direction of the product. The benefits to our team - we love our software, we love making it better,  and we love collaborating with customers who share that passion! 

 

If you are unable to make the live demos - every demo is recorded.  If you are a  member of the community and like something you saw and want to try it out we also post sprint kits for you to try in your lab!

 

Hope to see you online or in person soon!

 

-Dan H 

 

 

Suddenly, the network is cool again. Tech trends such as the Internet of Things, software defined networking (SDN) and growing end-user expectations all add up to a demand for “dial-tone” network performance and reliability. But with the data deluge continuing to accelerate, and organizations relying on multiple clouds to achieve business goals, how can the network keep up, much less your network monitoring?

 

Because of rapid advances in networking technology coupled with user demands, network managers often find themselves with way too many tools, each designed to manage or monitor a single aspect of the enterprise network and application performance.

"Today, half of enterprises find themselves using 11 or more network monitoring tools and for many, this may be just the beginning."

For example, as organizations continue the adoption of software-defined WAN (SD-WAN), with the goal of replacing older MPLS connections with modern broadband internet, they find their existing network monitoring tools aren’t efficient and over two-thirds of SD-WAN adopters have added yet another tool or thrown up their hands and outsourced management to their network service providers.

 

The problems created by relying on swivel-chair management—where data is entered into one system and then entered manually into another system—are many. First, there is the duplication of effort involved in managing multiple tools and interfaces. Then there is the uncertainty brought on by having to rely on a variety of network monitoring tools for various infrastructure components. Just keeping track of which tool is used for which network element can induce stress.

 

Figure 1: Percentage of total network operations work time spent.

 

As a result, network managers now spend over 70% of a typical workday troubleshooting, according to a recent Enterprise Management Associates report. Split almost evenly between problem prevention and reactive firefighting, busy network managers are able to devote only 29% of their time at work on anything even resembling productive tasks.

 

Figure 2: Top 5 challenges to successful network operations.

 

Perhaps the biggest problem created by this fragmentation is a lack of end-to-end network visibility, cited as the No. 1 challenge to successful network operations in the same EMA report. Right behind is lack of resources, cited as the second greatest challenge.

"It’s not surprising that what was concluded is that as network teams add more tools, they become less effective at network problem detection and their networks become less stable."

Network teams need a convergence of operations. This begins with a comprehensive network monitoring and analytics platform that includes:

  • One NetOps portal with full-stack monitoring and management for both traditional and modern architectures that spans the greatest number of protocols and vendor landscapes. Enterprises are increasingly virtualizing every part of the network. However, that does not mean traditional network infrastructure is going away anytime soon.
  • One Open API enabling customization of the NetOps experience. Just as today’s consumers want their experience their way, network operations teams should demand the ability to customize methods of ingesting and presenting any network data for a truly intuitive, personalized experience that enables faster triage and better executive consumption.
  • One data collector that spans multiple protocols and doesn’t rely on old-school polling mechanisms but instead utilizes modern, real-time streaming functionality that can keep up with the speed and dynamism of current and future network architectures
  • One context for troubleshooting application experience issues related to network impact, with only the relevant protocols and endpoints (physical, virtual or logical) surfaced. This enables network operations staff to remove any “noise,” simplifying root cause analysis by minimizing the number of clicks to resolution even in highly virtualized environments.

Figure 3: CA's converged network monitoring dashboards for improved network performance visibility.

 

If your enterprise isn’t ready for the double whammy of software-defined networking and IoT in today’s application economy, how can you guarantee the user experience your customers demand?

 

by Nagesh_Jaiswal

 

Today's networks are changing. A lot of IT and NetOps budget is being spent on software defined architectures and Cisco ACI (Application Centric Infrastructure) and plays a big part in all of this. More than 3,500 customers have over 12,000 Nexus 9000 switches already installed in today’s marketplace. Software defined networking (SDN) is taking hold and these numbers prove it. 

 

Cisco ACI is really about automation and programmability in the data center. Removing all the manual steps it takes to run a datacenter network along with centralization of the configuration of the network and abstraction that makes programming the network easier. Finally, it delivers infrastructure that is agile enough to allow the application experience to flow freely through the data center and to the end user. Applications are the identity of today’s data center and ‘application profiles is how Cisco ACI was designed to configure the network – for optimal application experiences. 

 

Cisco ACI presents network operations challenges 

  1. The Cisco APIC GUI (Element Management System) is great for the network engineers designing and deploying the network but doesn’t offer network operations any advantages to troubleshooting the network. It lacks monitoring scale required by SDN along with easy operational troubleshooting workflows and triage scenarios.
  2. Cisco ACI abstracts the physical network into virtual and logical layers and entities. Which means a lot more devices and interfaces on the network then there ever has been before. Moving around and sucking up data center resources with the click of a mouse.
  3. Cisco ACI centralization and abstraction can also mean a lot more noise on the network. This technology has 23,000 events defined in it with hundreds of unique messages and alarms. This many events and faults can flood your network and an operations team’s ability to troubleshoot efficiently. If you can’t get ahead of the noise, your NOC will be inundated.

 

Successful Cisco ACI deployments don’t end with network architects and engineers  

A successful transfer of a production Cisco ACI environment from engineering teams to the network operations teams (NOC) depends on making ACI monitoring easy, scalable, and manageable for the NOC and depends on the following:

  • Operationalizing SDN - the NOC needs out-of-the-box (OOTB) standard operations workflows with less clicks to troubleshooting and triaging complex SDN environments like Cisco ACI.
  • Enabling ‘relationship triage’ - ACI introduces new inventories and new topologies that need to be auto-discovered, understood and visualized to be managed effectively.

Figure 1: CA’s industry recognized Cisco ACI relationship mapping with performance alerts for easy triage and service deployment validation

Figure 1: CA’s industry recognized Cisco ACI relationship mapping with performance alerts for easy triage and service deployment validation.

  • Monitoring multiple data sources like flow packet, SNMP, performance, REST, non-snmp, etc,  because there are many languages being spoken in today’s data center based on a variety of vendor technologies.
  • Correlating network impact to applications and critical business services via high speed and high scale packet analysis. Cisco ACI makes it difficult to access packet data and the large amount of traffic generated by this technology demands advanced monitoring scalability.
  • Correlating ACI events, reducing the noise and dumping none-critical alarms to allow the NOC to focus on the real pain point of any outage for faster triage.
  • Delivering a single operations experience with easy OOTB dashboards for NOC personnel to correlate network health with faults and events for modern technologies like ACI, SD-WAN, vCPE to traditional SNMP performance, flow and traffic analysis and TCP/Application transport analysis...in one unified platform.

Figure 2: Correlate network health with faults and events for modern technologies like Cisco ACI in a single dashboard experience.

Figure 2: Correlate network health with faults and events for modern technologies like Cisco ACI in a single dashboard experience.

  • A full stack network monitoring platform needs to feed an intelligent analytics backplane for advanced network triage and network automation possibilities. 

 

CA Technologies has been providing NPMD solutions for several decades and has continuously advanced their monitoring platform and analytics to meet the evolution of networking innovations and technologies. We continue to provide advanced capabilities to deploy and monitor new technologies like Cisco ACI while delivering the network visibility needed to ensure optimal performance and availability.

 

For more information, download our joint Cisco and CA solution brief on Comprehensive Cisco ACI Assurance.

 

Event Invitation: [WEBCAST] What’s New in CA Performance Management 3.5 

Event Presentation: attached below

Video Replay: [REPLAY] What’s New in CA Performance Management 3.5 - January 9, 2018 

Educational Resources: http://cainc.to/capm35education

 

Continue the conversation in the community and follow your presenters jason_normandin and Jeremy_Rossbach

What a great turnout for this event!  Thank you for joining the Community Webcast Finding an easier and faster way to transition from CA eHealth to CA PM 

 

 

Our Presenters and Event Coordinators:

Daniel Choquette

Alain Albertini

Adam Frary

By Tim Diep, Sr Director Product Management, CA Technologies

 

Yes, it was hot in Las Vegas during the last week of June when the North America CiscoLive was held.  The reported temperature on Monday June 26th was 115 degrees fahrenheit but it felt a lot hotter in the sun.  At the event inside the Mandalay Bay, it was comfortable with artificial cool air but something else was heating up.  As you walk the show floor along with the other 20,000+ attendees, analytics (aka machine learning) and network monitoring software were hot topics, and got plenty of attention from customers and analysts alike.

 

Cisco launched its “intent based” networking as a strategy to help enterprises automate and adopt to the application economy.  The foundation to realize “intent based” networking is analytics, and network management dubbed DNA Center.  Cisco DNA Center is the network monitoring software platform backed by network operations analytics.

 

While intent-based networking is the goal, getting there will take time.  In the meantime, analytics is desperately needed to help enterprises operationalize new modern network architectures.  SD-WAN architectures was a much talked about topic at the show.  Network monitoring software vendors, old and new, showcased their latest visualizations for SD-WAN.  Vendors such as CA Technologies combined analytics with visualizations to help enterprise unscramble SD-WAN.

 

If you are in the casino business, you know how critical managing crowds, resources, and security is to your business and the same is true in Cloud and SDN. You need good network monitoring software to manage users, inventories, traffic, and security.  And as the casino gets bigger and more crowded while hosting events like CiscoLive and CA World, you will need a more intelligent way to control the crowd, analyze demographics and predict issues.  In networking, that intelligence is from network operations analytics.

 

To see a live demo of Network Operations and Analytics from CA Technologies in action, register for our summer live demo series:

August 17 – Full Stack Network Monitoring for Traditional to SDx Architectures

September 14 – Modern Network Operations and Analytics for Retail Ensures Customer In-Store and App Experience

 

Going to CiscoLive in Vegas at the end of June? Here are the Top 5 Reasons to visit CA in the Cloud/Data Center Partner Village:

 

#1 Latest modern network technologies. Learn how cloud, collaboration, data center, mobility, network infrastructure, security and software-defined networking (SDN) can propel your business and career forward.

 

#2 Industry experts. Cisco and CA Technologies share insights on how collaborations between leading software and hardware vendors is helping to build resilient modern network infrastructures that deliver on the promise of agility. 

 

#3 Software and technology demos. See the latest in network operations and analytics innovation from CA Technologies, Cisco and Netrounds in action.

 

#4 - Operations best practices session. Get insights on the software and practices required to ensure your Cisco SDN success in our Monday, June 26th session at 3pm: “Five Strategies for Maintaining Resilient Cisco Software-Defined Architectures" in the Cloud/Data Center Village Theater.

 

#5 - Have fun. Relax at our Network Analytics Focus Group with cocktails and hors d’oeuvres while continuing your conversations with CA Technologies and industry experts. Stay for the giveaways! Space is limited. Register here.

By Jeremy Rossbach, Sr Principal Product Marketing Manager, Network Operations and Analytics, CA Technologies

 

As you may already know, the latest version of CA Performance Management 3.1 marks our entry in the SD-WAN assurance space with support for Viptela SD-WAN technologies.

 

So I recently sat down with Paul Kohler, Director, Technical Partnerships and Alliances at Viptela to get a better understanding of why SD-WAN is the hottest SDN technology out in the market today and what it means for CA customers and their network performance monitoring success.

 

Paul, can you tell us a little bit about Viptela and the innovative SD-WAN technologies you have built?

Viptela was founded five years ago on the desire to connect users to applications simply, reliably and securely. Our Software-Defined Wide Area Network (SD-WAN) technology has allowed global companies to build carrier agnostic, policy-controlled and cost-effective WANs. Viptela cuts existing operating costs in the WAN by more than 50% while increasing bandwidth 10x, and significantly improving security and uptime. As a result, we've been able to disrupt and transform the enterprise WAN that had been stagnant for many years.  As of May 1, 2017, Cisco announced they intend to acquire Viptela and that process is underway as we speak.  

 

Why jump into SD-WAN for Viptela? What did you see happening in the market?

There are two waves transforming the enterprise networking landscape: 

  1. Migration from MPLS to Internet transport.
  2. Applications, workloads and storage moving from the enterprise data center to the cloud. 

As a result, enterprise customer network architectures need to be reconfigured to support demand for these resources that have now moved off-site. The other existing solutions available in the marketplace require much more operational expenses and time to manage, while other solutions don't have the required functionality that enterprises require. 

 

These factors created the conditions that provided Viptela with the opportunity to deliver a new solution to the market that addressed these needs. 

 

What are some challenges your customers have experienced in their deployments? And what are some lessons learned for our readers who may be looking to deploy SD-WAN soon?

A couple of items come to mind:

  1. Don't rely on PowerPoint presentations when choosing SD-WAN vendors. Thoroughly test the SD-WAN solution in proof-of-concept testing. Many customers complain that there are so many SD-WAN vendors its hard to know who they should focus on. Repeatedly customers have found that when they start proof-of-concept testing; the difference between competing solutions is vast and obvious. 
  2. Frequently customers want to completely transform their networks when implementing a SD-WAN solution, overhauling their WAN transports, applications, workloads, storage, security/firewall, network management, etc. Many vendors besides Viptela are involved and therefore project management is required to roll out the changes in the right sequence. For example, new WAN circuits, SaaS applications and IaaS accounts need to be ordered and online. You cannot transform your network by flipping a single switch. Fortunately, most of our customer IT and networking departments do embrace project management and we don't run into issues. 

 

Can you drop a few names and success stories?

Some of our customers include Kindred Healthcare, First American, Acadia Healthcare, Gap, Fifth Third Bank, Agilent, 77 Energy, Freedom Pay, Greenhill and more. We have more customer success stories detailed on our website here.

 

Why is monitoring SD-WAN intelligence and automation so important for the enterprise today?

With enterprises moving to the cloud for their applications, compute workload and storage, there are more 3rd party vendors now and the enterprise network is more interconnected. Meanwhile bandwidth needs, applications, devices and the number of dependencies are all increasing which only increases the need for advanced network management. 

 

Monitoring today's enterprise network requires enterprise level network performance monitoring and CA Performance Management has an excellent integration with Viptela to bring Network Operations a comprehensive and unified approach to managing traditional WAN and SD-WAN environments that offers extended end-to-end visibility and assurance.

 

 

LEARN MORE: 

         

Paul Kohler

Director, Technical Partnerships and Alliances