Meet Brahma Addepalli, Principal Support Engineer in Hyderabad India. Brahma joined CA in 2004 as a Support engineer, then promoted as a Senior Support Engineer, then promoted to his latest role as Principal Support Engineer in 2009.
Today, he supports #serviceoperationsinsight(soi) and is an active member of the #infrastructuremanagement community.
"I love to work in challenging roles where I can use my analytical skills and find a solution to a problem."
Brahma has an MBA in Information Technology and has enjoyed watching IT evolve over the years with new support tools and process improvements, including community support and #knowledgedocuments for #self-service support.
"To gain knowledge on topics which are not covered in product documents, I recommend customers check out the Knowledge Articles on ca.com."
To start your search of knowledge documents, go to ca.com/KB
To start your search of #serviceoperationsinsight(soi) related documents, start here: SOI Knowledge Documents
Outside of work Brahma enjoys visiting new places, gardening, and meeting up with friends.
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