• Knowledge 3: How often would you like to see a “Top X” Document posted within your Community?

    Hi All,   In efforts to further enhance your self-service experience, we are launching 3 polls within the Communities to help gain insight on your thoughts around Knowledge docs and how they are presented in th...
    Joe_Grimaldi
    last modified by Joe_Grimaldi
  • Knowledge 1: What do you find to be an appropriate number to be included within a “Top X” Knowledge doc document?

    Hi All,   In efforts to further enhance your self-service experience, we are launching 3 polls within the Communities to help gain insight on your thoughts around Knowledge docs and how they are presented in th...
    Joe_Grimaldi
    last modified by Joe_Grimaldi
  • Knowledge 2: Which do you find to be more useful?

    Hi All,   In efforts to further enhance your self-service experience, we are launching 3 polls within the Communities to help gain insight on your thoughts around Knowledge docs and how they are presented in th...
    Joe_Grimaldi
    last modified by Joe_Grimaldi
  • CA Education seeking feedback on course names

    CA Education is looking for customer (internal & external) feedback on our course naming conventions.     What does the three-digit number (200) at the end of the course title, mean to you?...
    Denise_Cushman
    last modified by Denise_Cushman
  • New Name for Office Hours Program?

    The CA Communities team is considering a name change for the current “Office Hours” program. We know that the name might be problematic for some people outside of the U.S. or those not familiar with office...
    Lenn Thompson
    last modified by Lenn Thompson
  • How long should your case be viewable on CA Support Online following its closure?

    During a recent webcast there was a concern that issues/cases may not be viewed by customers after the case has been closed. On CA Support Online, cases remain viewable by the customer/site that reported the case for ...
    Melanie_Giuliani
    last modified by Melanie_Giuliani
  • What channel do you most frequently use to get an issue/problem resolved?

    As part of the Improving the Customer Experience initiative, we'd like to hear from you!   Please select your most frequently used support avenue below. If you don't see an answer you like, please leave a commen...
    Melanie_Giuliani
    last modified by Melanie_Giuliani
  • How often do you use CA Support Online?

    As part of the Improving the Customer Experience initiative, we want to hear from you!
    Melanie_Giuliani
    last modified by Melanie_Giuliani
  • What is your preferred channel to get an issue/problem resolved?

    As part of the Improving the Customer Experience initiative, we'd like to hear from you!   Please select you preferred avenue to contact support below. If you don't see an answer that works for you, please leave...
    Melanie_Giuliani
    last modified by Melanie_Giuliani
  • Do You Use Singular or Plural Words When Searching for Content?

    The CA Communities team is looking to standardize some of the tagging going on around reoccurring content in the communities, and we are trying to decide between sticking with singular or plural tags for things like w...
    Melanie_Giuliani
    last modified by Melanie_Giuliani
  • CA Technologies Proactive/Hyper notifications automatically notify you of critical alerts, advisory messages, and product updates. Do you receive CA’s Proactive/Hyper notifications?

    As part of the Improving the Customer Experience initiative, we'd like to hear from you!   Do you receive CA's Proactive/Hyper notifications? Let us know!
    Melanie_Giuliani
    last modified by Melanie_Giuliani
  • I would also like to connect with CA Support Using...

    As part of the Improving the Customer Experience initiative, we'd like to hear from you!   Other than the traditional methods of contacting support, what other avenues would you like available to you? Don't see ...
    Melanie_Giuliani
    last modified by Melanie_Giuliani
  • Of the following premium Support Offerings, which do you consider most valuable?

    As part of the Improving the Customer Experience initiative, we'd like to hear from you!   Of the four premium Support Offerings listed below, which is most valuable for you? Don't see the answer you were lookin...
    Melanie_Giuliani
    last modified by Melanie_Giuliani
  • For Severity 1 issues, which of the following offerings would you be most interested in?

    As part of the Improving the Customer Experience initiative, we'd like to hear from you!   Of the offerings listed below, which sev-1 option would be most valuable for you? Don't see the answer you're looking fo...
    Melanie_Giuliani
    last modified by Melanie_Giuliani
  • PDS customers - which additional service would you like to see CA Support provide?

    As part of the Improving the Customer Experience initiative, we'd like to hear from you!   Some customers purchase CA products through partners in the CA Partner Delivered Support (PDS) program and also receive ...
    Melanie_Giuliani
    last modified by Melanie_Giuliani
  • Which of the following Support offerings would you be most interested in?

    As part of the Improving the Customer Experience initiative - we want to hear from you!   Which potential CA Support Offering listed below would you be most interested in seeing implemented?
    Melanie_Giuliani
    last modified by Melanie_Giuliani
  • What can CA Support do to improve your usage of the CA Communities?

    As part of the Improving the Customer Experience initiative - we want to hear from you!   Please select the option below that you feel would most improve your CA Communities experience, or let us know of any oth...
    Melanie_Giuliani
    last modified by Melanie_Giuliani
  • Allow direct messages between any users

    In the previous community system, the direct messaging system let you communicate to any user in the system.  In the current system, it only allows you to direct message users who are following you.  Do you ...
    SamCreek
    last modified by SamCreek
  • Breadcrumb Display Options

    In reference to Breadcrumbs to go back to where I was 2 steps ago we can change the display of the breadcrumbs to text based if that is desirable.    Please vote for the preferred display.   *A note:...
    SamCreek
    last modified by SamCreek