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US Cellular.pngU.S. Cellular Safeguards Revenue Generation and Customer Service with Proactive Monitoring

Business

The fifth largest wireless carrier in the United States, U.S. Cellular serves more than five million customers. It differentiates itself through its comprehensive offerings, excellent customer service and high-quality network.

 

Challenge

A critical billing, provisioning and inventory management system was experiencing daily outages after moving to a new platform. With new sales opportunities looming, U.S. Cellular needed to resolve the issues quickly.

 

Solution

CA Unified Infrastructure Management and CA Application Performance Management provide the operational insights needed to prevent and resolve problems before they impact customers or business users.

 

Benefit

U.S. Cellular can deliver the excellent levels of service expected by today’s telecommunications customers. This not only helps to safeguard its reputation but also revenue generation.


Read more at: U.S. Cellular Safeguards Revenue Generation and Customer Services with Proactive Infrastructure and Application Monitori…

CHR Solutions.pngCHR Solutions Boosts Growth and Competitive Advantage with CA UIM

 

Business

CHR Solutions provides managed IT and engineering services and industry-specific software to the telecommunications providers and enterprise clients. Its managed network operations center (NOC) monitors customers’ critical infrastructures.

 

Challenge

CHR wanted to double or even triple its NOC monitoring business. Its current diverse infrastructure monitoring solutions didn’t provide the firm foundations needed for growth.

 

Solution

CA Unified Infrastructure Management enables CHR to quickly identify and diagnose clients’ issues. The solution was deployed in just eight weeks and is used to monitor more than 1,000 endpoints for 50 clients.

 

 

Benefit

With CA Unified Infrastructure Management, CHR can offer affordable and scalable 24x7 monitoring services to its clients. The solution has helped CHR maximize resources, minimize costs and drive growth and competitive advantage.


Read the full story here: CHR Solutions Boosts Growth and Competitive Advantage with CA UIM