Cumulative Differences - Service Desk Manager 11.2 through 12.7

Document created by KarenMatoke Employee on Jul 1, 2013
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== Service Desk Manager Cumulative Differences training course (33SVD10150)==

The course will enable you to understand the key features and values of recent Service Desk Manager releases over the past several years. After this course, you will be able to:
* Describe the capabilities and value provided in the most recent releases of CA Service Desk Manager from version 12 to release 12.7.
* Identify how to make a more informed decision about upgrading to a more current version of CA Service Desk Manager
* Describe the CA Technologies service management product strategy and the market trends driving that strategy.
To access the course:
# Click on the "Attachment" link below and download the file named:
# Unzip the file to your local machine
# Open the folder named 33SVD10150_html
# Double-click on the file named player.html