File uploaded by SHAWN WALSH Employee on Jun 17, 2014
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This is a very basic, support developed tool to test connections to:

1- Service Desk Web Services - REST and SOAP

2- Email Server Connections - SMTP, IMAP, POP3

3- LDAP - very basic LDAP connection tester

4- Port Query - see if a port is listening or being blocked (eliminates the need to download Port Query)

5- JDBC - Connect to an Oracle or SQL database to verify username, password, connect string, etc.. without database software

Note: This tool is offered with no guarantees and no support.

It is intended for troubleshooting connection related problems.


  • Does not require an install. Can be run from a desktop machine or a server.
  • Just zip and attach to the support case for the customer to download.
  • This tool will run on any Operating System that has JRE 1.6 or above.
  • Double click the jar file or run with:
  • <path to JRE/bin>/java -jar <path to jar file>/SupportArmyKnife.jar


Some TABS will produce console logging if the tool is launched with the command above (REST Web Services for example):


C:\Users\walsh04\Desktop>java -jar SupportArmyKnife1.3.jar
Execute Basic Authentication request on
Response status code: 201
Response body:
Document: <?xml version="1.0" encoding="UTF-8" standalone="yes"?><rest_access id="400015" REL_ATTR="400015" COMMON_NAME="1478346736"><link href="
15" rel="self"/><access_key>1478346736</access_key><expiration_date>1392666142</expiration_date></rest_access>
Access id: 1478346736
Access id: 1478346736
Execute PUT request for
X-AccessKey:    1478346736
Accept: application/xml
X-Obj-Attrs:    chg_ref_num