DX Infrastructure Management

Description:

When attempting to login to NFA you are redicted to a blank page.

The URL that you will be redirected to will look like below, notice that "windows-authentication" is in the URL:

http://ServerName:8381/sso/windows-authentication-test.jsp?RedirectUrl=%2Fsso%2Fsign-in.jsp%3FSsoProductCode%3Dra%26SsoRedirectUrl%3Dhttp%253a%252f%252fwalch21-u109524%252fra%252fdefault.aspx

This can happen if you have NFA linked to NPC and the SSO setting in NPC have Windows Authentication enabled.

NFA uses a new SSO module which does not support Windows Authentication.

Solution:

There are two ways you can fix this:

Option 1 - Disable it in NPC and allow the settings to sync down to NFA:

1. If you are not actually using Windows Authentication, you can RDP to the NPC server and launch the "Single Sign-On Configuration Tool" on the desktop of the NPC server.
   
   
2. In the "Windows Authentication" tab, click on the link for "Enabled" and set it to "Disabled"
   
   
   
   
3. Then perform a full resync of the NFA data source in NPC by going to Admin->Data Sources and clikcing Resync for the NFA data source.

1. RDP to the NFA console.
   
   
2. Open a command prompt and login to mysql with:
   
   mysql -P3308 reporter
   
   
3. Then run the command below to override the setting in the NFA database.
   
   replace into performance_center_properties (PropName,Priority,PropValue) values ('WindowsAuthenticationEnabled','2', 'false');
   
   
4. Then attempt to login again in a new browser window and you should be able to get to the logon screen.

This document is also posted on support.ca.com here TEC612987