Problem Records Searchable on

File uploaded by Melanie_Giuliani Employee on Jun 27, 2014
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CA Workload Automation AE, DE and Agents commenced creating problem records so customers can readily search known issues.  Problem abstract, error messages, circumvention, known impact and fix numbers are all readily searchable.  Customers are encouraged to do a regular risk assessment, leverage circumventions and apply maintenance as appropriate.  Customers are also encouraged search for symptoms and match them to problem records prior to opening issues with CA Support.