SOI tech Tip -Using the JMAP utility to gather SOI console dump for support

Document created by Jerald_Holcomb Employee on Jul 7, 2014
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If you are experiencing problems with the SOI console locking up, you can gather the heap dump from the console for analysis.


You will need to download the java JDK and the Windows Performance

tools (windebug) to get the JMAP utility to work properly.

Once the JDK and other supporting files are installed, replicate the issue and run the jmap command, where in this example the PID of the console process is 8980


jdk7\bin>jmap -dump:live,format=b,file=heap.bin 8980

Dumping heap to C:\glassfish3\jdk7\bin\heap.bin ...

Heap dump file created


Attach the file to your CA Support issue.