If you are experiencing problems with the SOI console locking up, you can gather the heap dump from the console for analysis.
You will need to download the java JDK and the Windows Performance
tools (windebug) to get the JMAP utility to work properly.
Once the JDK and other supporting files are installed, replicate the issue and run the jmap command, where in this example the PID of the console process is 8980
jdk7\bin>jmap -dump:live,format=b,file=heap.bin 8980
Dumping heap to C:\glassfish3\jdk7\bin\heap.bin ...
Heap dump file created
Attach the file to your CA Support issue.