SOI Tech Tips: The Service availability report always shows 100% though there are alerts

Document created by Brahma Employee on Jul 18, 2014
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Solution: The default 'Metric Definition Configuration' in SOI UI Manager configuration is set to 'Down'. If there are no Down alerts on this service, the availability shows as Normal.

                    We may change the configuration to 'Major' or 'Critical' and recycle UI Services. With this, Service Availability would work for Major, Critical & Down severity alerts.