Tech Tip:  How to populate the Configuration Item(affected_resource) in the service desk ticket

Document created by PFagan Employee on Aug 7, 2014Last modified by Melissa Potvin on Sep 5, 2014
Version 4Show Document
  • View in full screen mode

Attached a document that contains screenshots showing how to configure the Ticket Properties in the Action policy in SOI in order to

populate the Configuration Item(affected_resource) in the service desk ticket.

Attachments

Outcomes