Tech Tips: NFA, ADA, or UCM web page redirects to a blank page when added to NPC as a Data Source

Document created by Christopher_Walsh Employee on Aug 7, 2014Last modified by Christopher_Walsh Employee on Dec 17, 2016
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Description:

When logging into NFA, ADA, or UCM with the example URL http://serverName/ it gets redirected to the URL below:

http://serverName:8381/sso/windows-authentication-test.jsp?RedirectUrl=%2Fsso%2Fsign-in.jsp%3FSsoProductCode%3Dsa%26SsoRedirectUrl%3Dhttp%253a%252f%252fusbb-netman19.bb.unisys.com%252fSuperAgent%252fdefault.aspx

The problem with the above URL is the "windows-authentication-test.jsp" redirect which is for Windows Authentication which ADA 9.2 is not setup for, so it hangs on a blank page.

This will occur if NFA, ADA, or UCM is or was linked to an NPC server and Windows Authentication is enabled in the NPC's SSO Configuration.  The newer SSO modules in ADA, NFA, and SSO no longer support Windows Authentication.

Solution:

There are two solutions to this.

1) If windows authentication is not needed on the NPC server or the other data sources you can open the SSO Configuration Tool on the desktop.

Go to the "Windows Authentication" tab and set the "Enabled" field to "Disabled".

WindowsAuth.png

Then do a full resync of the ADA, NFA, or UCM data source so that it syncs down to each data source.

2)If you need to leave Windows Authentication enabled on NPC or other data sources, then you will need to disable Windows Authentication locally on the ADA, NFA, or UCM server's database.

 

For ADA:
Open a command prompt and log in to mysql with:

mysql -P3308 -D super

 

Then run the insert statement below to set a local override on the ADA Server to disable the Windows Authentication only on the ADA server, and verify that 1 row is affected:

 

insert into performance_center_properties (PropName,Priority,PropValue) values ('WindowsAuthenticationEnabled','2', 'false');

 

This will not get overwritten during the next sync with NPC because it is entered as a priority 2 which means its a "Local Override".

 

For NFA:

Open a command prompt and log in to mysql with:

 

mysql -P 3308 -D reporter

 

Then run the insert statement below to set a local override on the NFA Server to disable the Windows Authentication only on the NFA server, and verify that 1 row is affected:

 

insert into performance_center_properties  (PropName,Priority,PropValue) values ('WindowsAuthenticationEnabled','2', 'false');

 

For UCM:

Open a command prompt and log in to mysql with:

 

mysql -P3308 netqosvoipconsole

 

Then run the insert statement below to set a local override on the UCM Server to disable the Windows Authentication only on the UCM server, and verify that 1 row is affected:

 

insert into performance_center_properties (PropName,Priority,PropValue) values ('WindowsAuthenticationEnabled','2', 'false');


Once this is set try to load the web page again.

 


This information is also posted as a public tech doc on support.ca.com TEC592861

 

This document was generated from the following discussion: Tech Tips: After upgrade to 9.2+ the ADA web page redirects to a blank page

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