Tech Tip: When trying to edit a the Service you get a pop up message: "Service Lock Failure The resource is already locked by user"

Document created by DanielVidusin Employee on Aug 7, 2014Last modified by Melissa Potvin on Sep 5, 2014
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If user loses connection with SOI while editing a service the lock on the service could remain. Even if that user logs back into SOI, he can't edit the service because it's locked. If a user tries to delete the service, you would get a message:

"The following items could not be deleted: Error deleting model: attempt to create delete event with null entity. Please check the logs for detailed error description."

 

You can remove the lock by doing the following:

1. Go to the UI servers debug page:

http://<UI Server>:7070/sam/debug/

2. Select the Model Locks link on the left.

3. Now select the "Remove Action" for the problem service.

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