We have developed our custom connector, IsRemotable is set but the alerts are not synchronizing with the domain manager
- Apart from IsRemotable property "Alert Synchronization" use case needs to be turned on, this is documented in Admin Guide "Working with CA Catalyst Synchronization" section.
- The SouthBound policy file should have <property name="InboundToConnectorTypes"> with value as Alert
- CA\SOI\tomcat\registry\topology\physical\node0\sor\syncfilters\alert_filter.xml should contain the custom connector name. After adding the connector name "registryloader" command should be run from its path ( CA\SOI\tomcat\registry). Verify if the "Alert Synchronization" setting is still enabled, if not reenable it and recycle CA SAM Application service.
- You'll have to run CA\SOI\Tools\Priming Utility\PrimerUtility command to synchronize alerts generated prior to your enabling the "Alert Synchronization" setting.