Tech Tip: SOI has lost contact with Service Desk connector

Document created by Shauna_dorsey Employee on Aug 19, 2014Last modified by Melissa Potvin on Sep 5, 2014
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The Service Desk connector status in SOI is online but when a attempt is made to open tickets from SOI to Service desk connector,  the error states that SOI has lost contact with the Service Desk connector.

 

Tomcat is used by SOI  to communicate with Service Desk.  Verify the following:

 

1. Check the status of Tomcat service by  reviewing the pdm_tomcat.log file and running the Windows command

 

pdm_tomcat_nxd -c status.

 

2. If there are errors and the Tomcat service is stopped, restart Tomcat by running the Windows command

 

pdm_tomcat_nxd -c stop

 

wait a minute

 

 

pdm_tomcat_nxd -c start

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