Tech Tip Rollup (August 2014)

Document created by MelissaPotvin Employee on Sep 5, 2014
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Tech Tips offer information to the community and are specific to a product.  Tech Tips are generally authored by members of the CA Support Organization.  This document will be a one stop location for tech tips covering the product CA Service Operations Insight.  A new roll-up file will be published every month.  Have an idea for a tech tip?  Please send us your feedback


August 1:  Tech Tip: Cannot launch SOI Console - missing required permissions manifest attribute in main jar

August 7:  Tech Tip: Mobile UI Standalone

August 7:  Tech Tip:  New CIs is created when the sysname of a Device modeled in Spectrum is changed

August 7:  Tech Tip: Default significance doesn't change

August 7:  Tech Tip: How to populate the Configuration Item(affected_resource) in the service desk ticket

August 7:  Tech Tip: SOI 3.2 Remedy Helpdesk Integration

August 7:  Tech Tip: When trying to edit a the Service you get a pop up message: "Service Lock Failure The resource is already locked by user"

August 7:  Tech Tip: How many connectors can be installed on one server?

August 8:  Tech Tip: The validation of the Report Server connection failed. This could  be due to the Report Server being offline

August 8:  Tech Tip: How to populate the Affected Service in the service desk ticket

August 15: Tech Tip: Can't get the custom-menu-config.xml file to work on SOI 3.2

August 19: Tech Tip: SOI has lost contact with Service Desk connector

August 24: Tech Tip: Service availability report generated for ALL services instead of for a specific service