Tech Tips offer information to the community and are specific to a product. Tech Tips are generally authored by members of the CA Support Organization. This document will be a one stop location for tech tips covering the product CA Service Operations Insight. A new roll-up file will be published every month. Have an idea for a tech tip? Please send us your feedback
August 1: Tech Tip: Cannot launch SOI Console - missing required permissions manifest attribute in main jar
August 7: Tech Tip: Mobile UI Standalone
August 7: Tech Tip: New CIs is created when the sysname of a Device modeled in Spectrum is changed
August 7: Tech Tip: Default significance doesn't change
August 7: Tech Tip: How to populate the Configuration Item(affected_resource) in the service desk ticket
August 7: Tech Tip: SOI 3.2 Remedy Helpdesk Integration
August 7: Tech Tip: When trying to edit a the Service you get a pop up message: "Service Lock Failure The resource is already locked by user"
August 7: Tech Tip: How many connectors can be installed on one server?
August 8: Tech Tip: The validation of the Report Server connection failed. This could be due to the Report Server being offline
August 8: Tech Tip: How to populate the Affected Service in the service desk ticket
August 15: Tech Tip: Can't get the custom-menu-config.xml file to work on SOI 3.2
August 19: Tech Tip: SOI has lost contact with Service Desk connector
August 24: Tech Tip: Service availability report generated for ALL services instead of for a specific service